Travel Trolley has mixed reviews from customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and expensive.
Thanks to Harleen what could have been a headache was handled with ease. Her dedication to customer service is truly commendable and she's a credit to Travel Trolley team.I highly recommend reaching out to Harleen for any travel-related assistance you might need she will go above and beyond to help!
CAUTION: Malicious website. Flight bookings are unreliable. Not at all satisfied with the customer service. Never ever booking any flight through them.
Norman called re our booking. He dealt with both my husband and I in a conference call. He Patiently explained about a better flight time. Gave an overview on what actions will be done. And kept in touch with us when he said he would. Lastly for Norman Happy Birthday for next month
A shout out to Mr Tanveer of Travel Trolley who helped me with name correction on a booking. Handled professionally and with speed. Was very polite, reassuring and helpful throughout.
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www.traveltrolley.co.uk1,000 total • Write a review
Norman was extremely helpful and patient while booking my ticket,he was very quick to respond and made me feel like mu concerns were valued,I am so satisfied thanks Mr Norman. London Royal Holloway University Krishna Arora 07470965609
Date of experience: April 29, 2025
US
I’ll be honest it looks sketchy and I was unsure when booking but they were actually fantastic, I got my tickets within two hours, Kartik was super helpful and their customer support is actually quite good despite the reviews online, would recommend :) only not a 5* because the website was a bit sketchy
Date of experience: April 26, 2025
I was struggling to get into the China Southern website to book a seat and check in and after several failed attempts with other agents I called again and an agent called Oliver really took the time to help me. He called the airline and merged the calls so I could speak with them directly to solve my issue. I really commend his efforts and costumer service. Thanks Oliver!
Date of experience: April 26, 2025
**UPDATE** I had a bad experience with this company, which made a stressful situation more stressful. You can see my original post below. To be fair they also replied to this review and reached out to me via email and the conclusion is, they have refunded my money in full for which I am thankful. I’ve added a star onto the review for stepping up and sorting it out but I would still advise to proceed with caution, especially if booking for a short notice flight. I booked a flight to Rome with Travel Trolley the day before I needed to travel and when my ticket didn’t arrive in a couple of hours I was anxious and followed up with them. I heard nothing back. I emailed them repeatedly through the night as their phone number is not operative 24/7 and heard nothing back and still did not receive a ticket. Eventually I had to book another ticket on the same flight direct with BA. It arrived in my inbox almost immediately, as you would expect it to with a legitimate company. I finally received communication from Travel Trolley 1.5 hours before the departure time. They were able to confirm my flight. I explained that as I had not heard from them or received a ticket I had had to make alternative arrangements. I asked for a refund. They offered me £12. I asked for a full refund, approx £175, they refused. I explained what had happened and they refused to refund me and said there was nothing wrong with how they behaved. It’s a scam and they are not a reputable travel company. Please do yourself a favour and avoid. Also worth noting that I found them through Skyscanner where Travel Trolley have a marker against their name as a preferred supplier. Please do not trust this, they will rip you off, cause you anxiety and leave you out of pocket.
Date of experience: April 23, 2025
Please read through all the bad reviews and do not use this company, no matter how cheap the flights seem! You should avoid their scams if you can. After buying a ‘flexible ticket’. They told me I would have to pay a fee (that’s acceptable and okay) and the flight difference to change my flights which sounded reasonable… They tried to tell me my flight difference (not the price of the flight! Since I already had one booked). Was more expensive than both my outbound and inbound flights. Both flights (2 of them) cost £700. They told me the difference was £400 and that my inbound flight would then cost £750!! The airline we were booked under have personally informed me this is not the price of the flight and the incorrect flight difference. Their customer service is also very rude and does not care.
Date of experience: April 23, 2025
Thanks to Mr Norman for his assistance with my ticket. Although, I was expecting to a little amount of 50 pounds for additional 4 letters to complete my first name. I ended up paying more, very painful. However, I’m grateful how he handle the situation and we were able to resolve the situation. Thanks once again.
Date of experience: April 22, 2025
Tarveld 200 miles away from my home closer to airport to catch a flight in next 10 hours. Had and email 11 hours prior to flight that its been cancelled because price we offer you was not right and new prices gone up. Disgusting service. Bunch of useless people sitting at help desk. Hang up the fon every time.
Date of experience: April 22, 2025
Biggest fraud in flight reservation process. don't book any tickets through direct Travel trolley or via Skyscanner. They will scam you extra hidden charges after you book flights from travel trolley. after I made my flight reservation we have request to share my ticket and they denied to share my tickets and ask me to pay for extra hidden charge and if I not paid they will not share my reservation ticket to me and cancel existing reservation and I will not get 90% refund of flight fare ticket amount. Fraud companies Skyscanner and travel trolley. arrogant and pathetic customer service.
Date of experience: April 20, 2025
KARTHI has given Really amazing customer service. he is very polite
Date of experience: April 16, 2025
I recently contacted the customer support team at Travel Trolley and had the pleasure of speaking with Dany. I wanted to take a moment to express my gratitude for the exceptional service he provided. Dany was incredibly helpful, patient, and knowledgeable. He answered all my questions thoroughly and made sure that my concerns were addressed. It's rare to find such dedicated customer support, and his assistance made my experience with Travel Trolley much more enjoyable. Thank you, Dany, for going above and beyond! I truly appreciate your support.
Date of experience: April 16, 2025
