Travel Trolley has mixed reviews from customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and expensive.
Thanks to Harleen what could have been a headache was handled with ease. Her dedication to customer service is truly commendable and she's a credit to Travel Trolley team.I highly recommend reaching out to Harleen for any travel-related assistance you might need she will go above and beyond to help!
CAUTION: Malicious website. Flight bookings are unreliable. Not at all satisfied with the customer service. Never ever booking any flight through them.
Norman called re our booking. He dealt with both my husband and I in a conference call. He Patiently explained about a better flight time. Gave an overview on what actions will be done. And kept in touch with us when he said he would. Lastly for Norman Happy Birthday for next month
A shout out to Mr Tanveer of Travel Trolley who helped me with name correction on a booking. Handled professionally and with speed. Was very polite, reassuring and helpful throughout.
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US
Thank god my my Mrs is the type of person that needs to arrive at the airport 3 hours early. We were on a once in a lifetime trip to Japan. Arrived at the check in desk to be told out oof our family of four. I was (the dad) was not booked in. When I called Travel Trolley they said because me and my son share the same name, its impossible to book 2 separate tickets with the same name. It was an error on their end and eventually they corrected it except with a spelling mistake. The airport staff even told me in the end to just hang up because the guy on the phone was just an idiot. It took almost an hour of being on the phone with him to resolve. If we had not have been early this would have been a catastrophe. I had to keep coming in and out of the que to the flight supervisor because he kept telling me its all sorted now, only for airport staff to tell me it wasn't and then had the cheek to tell me on the phone whilst waiting to see the flight attendant "tell them to hurry up".
Date of experience: May 16, 2025
I had a terrible experience with Travel Trolley and would strongly advise others to avoid this company. After accidentally booking a flight, I needed to make changes due to the India-Pakistan airspace issue. While Air India was offering free changes, Travel Trolley insisted on charging me extra and kept giving me conflicting information. Each agent I spoke to had a different story-some blamed Air India, others cited vague aviation rules, but no one provided clear guidance. The customer service was unprofessional, often rude, and completely unhelpful. On top of that, the fees they quoted kept changing every time I called, making the whole process even more frustrating. Many reviews online echo my experience, describing Travel Trolley as untrustworthy, with poor customer service and a tendency to hide behind confusing policies when things go wrong. Some even report losing significant amounts of money due to their refusal to issue refunds or honor credits. Booking with Travel Trolley is risky and stressful-if anything goes wrong, don’t expect real support. Save yourself the hassle and book directly with airlines or use a reputable agent. I would give them minus stars if I could-highly unrecommended.
Date of experience: May 15, 2025
Great customer service!!The information provided to us were crisp and clear
Date of experience: May 13, 2025
I have rang them 3 times in the last few days due to the escalating crisis in the region and they have been very helpful. Kartik who dealt with this today was exceptional and very reassuring in rescheduling my flight details. Excellent customer service. Thank you.
Date of experience: May 12, 2025
My mum booked a ticket to Canada Unfortunately while completing the booking mistakenly , not sure it was on our part the last name was left off Travel trolley refused to add the last name despite requesting a copy of the passport We had to cancel it’s now nearly 8 weeks and my elderly mum is still awaiting a refund despite, telling us it will be refunded in 6 weeks I have also emailed twice with no response
Date of experience: May 7, 2025
US
Andy was my operator. I rarely receive such an efficient service from any third party airline service. He identified my issue and gave me a solution immediately. In an age of AI and chatbots Andy is a standout person and his skills communication must be recognized.
Date of experience: April 30, 2025
