Travel Trolley
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Proceed with caution.
**UPDATE** I had a bad experience with this company, which made a stressful situation more stressful. You can see my original post below. To be fair they also replied to this review and reached out to me via email and the conclusion is, they have refunded my money in full for which I am thankful. I’ve added a star onto the review for stepping up and sorting it out but I would still advise to proceed with caution, especially if booking for a short notice flight. I booked a flight to Rome with Travel Trolley the day before I needed to travel and when my ticket didn’t arrive in a couple of hours I was anxious and followed up with them. I heard nothing back. I emailed them repeatedly through the night as their phone number is not operative 24/7 and heard nothing back and still did not receive a ticket. Eventually I had to book another ticket on the same flight direct with BA. It arrived in my inbox almost immediately, as you would expect it to with a legitimate company. I finally received communication from Travel Trolley 1.5 hours before the departure time. They were able to confirm my flight. I explained that as I had not heard from them or received a ticket I had had to make alternative arrangements. I asked for a refund. They offered me £12. I asked for a full refund, approx £175, they refused. I explained what had happened and they refused to refund me and said there was nothing wrong with how they behaved. It’s a scam and they are not a reputable travel company. Please do yourself a favour and avoid. Also worth noting that I found them through Skyscanner where Travel Trolley have a marker against their name as a preferred supplier. Please do not trust this, they will rip you off, cause you anxiety and leave you out of pocket.