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Review summary
Travel Trolley has mixed reviews from customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and expensive.
Thanks to Harleen what could have been a headache was handled with ease. Her dedication to customer service is truly commendable and she's a credit to Travel Trolley team.I highly recommend reaching out to Harleen for any travel-related assistance you might need she will go above and beyond to help!
CAUTION: Malicious website.
Flight bookings are unreliable. Not at all satisfied with the customer service. Never ever booking any flight through them.
Norman called re our booking. He dealt with both my husband and I in a conference call. He Patiently explained about a better flight time. Gave an overview on what actions will be done. And kept in touch with us when he said he would. Lastly for Norman Happy Birthday for next month
A shout out to Mr Tanveer of Travel Trolley who helped me with name correction on a booking. Handled professionally and with speed.
Was very polite, reassuring and helpful throughout.
RAJAN SERVICE IS TOO GOOD AND TOO POLITE AND VERY CLAM PERSON HE HELPS US ALOT AND NEVER GOT DISAPPOINT WHILE TALKING FROM LAST 1 HOUR 15 MINUTES.
HE IS A GOOD CUSTOMER SERVICE.
THANK YOU VERY MUCH TO RAJAN.
In July 2024 we booked return flights in June 2025 from Heathrow to Pula . In mid January 2025 BA cancelled them. We were told by both BA and Travel Trolley that we could have a refund.
8 weeks later we are no closer it seems to getting our money back. Although we paid by credit card, their claim form says you must first apply to ATOL or ABTA. Travel Trolley didn't supply us with an ATOL certificate.
I am so depressed and worried about this money and don't know where to turn. I would never use Travel Trolley again. Nor in fact BA since this is the second consecutive flight they have cancelled for us.
Update 18th March:
We have received a refund which is £20 less than we paid with no explanation.
Don't use travel trolley.if anything goes wrong you not get your money back
I had my flights cancelled by travel trolley and still waiting after 85 days for refund every time you contact them you get the usual story about waiting for British airways to refund them and contact us in 2 to 3 weeks SO DON'T USE TRAVEL TROLLEY
Great prices, poor website, worse customer service
Been trying to book a trip the whole day, finally go through to pay and the site crashed. Now the funds are pending, agent says he cannot help and I must rebook, would be great if we all had £1000's available all the time. Apparently have to wait for the transaction to reverse before I can rebook and guess the prices will go up...
The Sales Adviser, Norman of Travel Trolley, provided excellent customer service. He was patient, helpful and considerate. He contacted me promptly and swiftly resolved my issues. He ensured my flight was rebooked smoothly and efficiently. I will definitely recommend Travel Trolley to other travellers!
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