Travel Insurance Direct Reviews

Always have travel insurance when I travel overseas but never have had to make a claim. This time I fell sick in Bali Indonesia called the 24hour help line and the staff couldn't have been more helpful and accommodating. I needed to pay for my medical treatment up front and once back home in Australia submitted my claim, which was approved within a few days and a reimbursement provided. Throughout the trip TID was kept in the loop of my progress and they were also checking my progress to via emails. Very happy I had TID and how the process has been handled. Thank you

For many years (perhaps more than 5 years), I and my family always used TID whenever travelling. My family stopped buying the insurance when my parents could not claim for air ticket fare in order to attend my grandma's funeral and I recently stopped using it because this company refused to pay my claims for some cancellations which happened beyond my control during my one year travelling in 2015. I now switched to another company after reviewing their policy that things were not covered by TID were actually covered by them. They were about $3 more expensive for my current trip but for the hassles I dealt with TID claim assistant, I believe it is time to move on and find a better insurance company!!

I have used TID on numerous occasions and have had to claim twice. On both occasions the claim process was smooth and TID paid out very quickly.

Recently I had to make claims for two items while on an overseas trip. A camera was accidently left in a taxi in Mumbai and my prescription sunglasses were stolen in Naples. I had reported both to authorities and TID made the process of claiming simple and effortless. However, owing to a misreading of the information, one of the claims was valued well and truly below its actual cost. On explaining the problem TID rectified it and paid out promptly. Having the correct information, receipts and so on will greatly expedite a successful claim.

I had damaged my phone while overseas due to a fall at an event. I got a quote from the repairers and sent that in along with proof of purchase for my phone and TID approved the claim. Everything was paid out and the claim was resolved in less then a week after it was submitted.

We unfortunately had to make a claim after I fell ill before our holiday and the claim process was super easy. Thank you TID for taking care of us, we would definitely recommend TID to everyone! :)

I had to submit a claim for my luggage delayed. I filled the claim online and there was a document needed for their assessment. All along the claim, the Claim Team Officer, Fady was very helpful and patient as I have to obtain the document from the airline. All the response from my email were replied within 24 hours.

Hi TID We recently journeyed outside Australia for a month and I literally forgot about Travel Insurance. So while sitting at Kingsford Smith Airport I quickly organised our travel insurance through TID. Instant coverage gave me peace of mind that if anything should happen we would be prepared. Thanks again TID.

We have used TID on more than 20 trips and have always found them easy to arrange & deal with in connection to the many destinations we travel to through out the world. We will continue to use them as the system is user friendly. Thanks Steve

Myself, husband and 2 adult children have all used TID multiple times over the past 5 years. Happily only twice have we have needed to lodge a claim. Both times we had no issues receiving our losses returned, process being straight forward and always done in the time frame notified to us. Cost of insurance seems always that little bit cheaper than other companies I have compared with. Will definitely use again and have recommended to many friends who have not complained to me, only complimented the company.

It is now ... 601 days ... 86 week ... 19 months SINCE my husband and I travelled to New York on what we thought would be one of the most wonderful experiences of our life. It was. Until we had to make a claim with TID Travel Insurance. The current JOKE of the Australian travel insurance sector. After breaking my wrist, I was unable to remain barely conscious with the pain, and the associated nausea and dizziness. Hospitalisation in Brooklyn led to emergency treatment, which then led to two necessary surgeries to correct the damage done to my wrist. We have been locked in conflict with TID ever since regarding their NON PAYMENT OF OUR CLAIM. For anyone reading this, FIND ANOTHER INSURER. They are heartless and insincere people who have no real desire to help you. We are currently out of pocket to the tune of $15,000. I noticed the other day that one of their posts was offering condolences to the poor victims of the Nice tragedy. God. Let's hope none of the them had insurance with these people! TID can't even look after their own local legitimate policy holders! My reviews on their Facebook page are constantly deleted and I notice on their website that they don't have negative reviews at all. Isn't that funny? What company only has perfect reviews? A very different story if you'd like to head over to Product Review and have a read of many more unhappy customers of TID. GO ELSEWHERE! Spread the word.

Easy to use, great product. Will use again.

I have been with them for years , everytime I travel ,and I have had no problems with them

Never had to make a claim but several friends have and never had a problem always sorted promptly.I will always choose this company. so easy to select and choose cover and easy to understand. thank you Tidsave.

I believe for the amount I paid I also got a great service. Even though there are some issues with one of my claims due to overseas disagreements with companies involved, the consultant looking after my case, Nicole, immediately called me and apologised for any inconvenience, which I appreciated. That stuff is out of my control and they've assured they're taking care of it. I know I can contact them whenever about my claim and will get a prompt response.

Comparatively competitive in scope of travellers coverage and value for money

We've been using TID for years, mostly because they're cheap, but when we finally had to make a claim we were pleased to discover that they're also easy to deal with, and pay out!

I would not use anybody else and would highly recommend TID to anybody! We needed to claim on our insurance when we got stuck in Bali last year and TID were excellent! We spoke to many people who had Insurance with other companies who, were either covered partially, or not at all! We were fortunate enough to be fully covered, which prevented a financial stressful situation.

It was a simple process. I made a phone call to a very friendly and helpful representative who informed me of which sections in the form I needed to complete. I sent off the forms as was advised with supporting documents and in just over a week my claim was assessed and an outcome was determined. I was kept informed of how my claim was progressing numerous times and I was given a contact for any questions I had. Perfect!

Great coverage for travel. Clear informative website. Excellent customer service when having to make a claim for illness. Quick process on claim being processed.