Travel Insurance Direct Reviews

My husband and I required medical attention whilst on holiday in Thailand in October 2016. We paid the bill ourselves and then when we got back to Australia submitted a claim for reimbursement via TID. Although, there was an issue in uploading the documentation , which I think was a computer glitch, I went back a while later and it worked successfully. The claim was approved within days. We use TID for all our trips - overseas and for cruising. Highly recommend.

These days it's a relief to find an Insurance Company that actually pays up when a claim is made! No fuss. No extra questions. No trying to wriggle out of paying out-of-pocket costs. We had receipts, Jet Star had paid their refund first, and TID paid the rest within 10 days of submitting the online claim. So, if you go with TID and have a genuine claim to make, ensure you keep all out-of-pocket receipts and submit a true/accurate account of the reason for the claim. Too easy.

One of children experienced Altitude sickness. After a visit to the ED department in Aspen Colorado and a A$2400 bill, I was preparing myself to have the usual battle insurers. I was pleasantly surprised that TID proven me wrong. They paid the claim in full and very expeditiously. I friend told me to pick the insurer who has the best claims record because all the other "benefits" are window dressing!! I would recommend TID.

I had to make a claim for a theft, and after submitting my claim, was asked to provide further information and evidence. The request was reasonable - and I was happy to gather further documentation in order to assist the assessor. Great communication all through the process with clear indications of depreciation. Once again, TID has saved my butt while traveling the world!

The whole process from getting the insurance to making the claim was fairly easy and reasonable. Lossing you stuff on your trip is never good but having a TID insurance policy gives you peace of mind with which you can still enjoy your trip.

We have taken over a dozen policies with TID and have had a couple of claim experiences and service is prompt and personal. The website is easy to navigate, the premiums are very competitive and for most travel circumstances, I believe, the cover is appropriate and adequate. I used to work in this industry so have a dual perspective - great from both sides. Would recommend TID to honest and typical travellers

We found the web site very easy to navigate and the requirements simple to meet. We have been fortunate that we have not needed to claim, but feel confident that the claim process would be just as straight forward.

I had to fly home for a funeral and still had months left on my trip, I called and got one version of what I needed, I tried to get it in writing but didn't have time as it takes about 24hrs+ to get an email reply. After I returned from the funeral and was told no new paperwork was needed the claim moved through to the claims team who said I needed more information. The form they wanted to be filled out made no sense for the circumstance (did the doctor advise them not to travel - but they weren't the one travelling...etc), I got a letter from the doctor and luckily it was sufficient and they held up their end of the deal. I would use this company again but get more information than told I needed over the phone. Get more letters and reports than asked for and hopefully you should be ok.

Buying online, getting information and making a claim couldn't have gone smoother.

Easy to procure comprehensive insurance and competetive price

Never needed to engage travel insurance before our latest trip whereby my GF broke her collarbone. We didn't end up needing to make a claim as Vietnamese medical costs we so low (lower than the excess) and we continued the trip. But the medical team engaged by TDI we friendly, caring and excellent. Good piece of mind. They checked up and followed up to see how she was doing. Again, we didn't need to claim but good to know the other services are covered.

Our TID travel insurance policy was affordable with a wide variety of cover. We have used this company a few times now and would recommend them to anyone wanting a great deal.

I have been using TID for a few years now and luckily I have not had to make a claim. I was recommended TID from a friend who unfortunately had to claim and was so impressed with her cover and customer service received. I have never traveled without insurance. The cover options and policy amounts are very reasonable compared to others. TID makes the trip worth it. I love the app for quick reference and the handy fold printout to take with me of all the details. Their welcome home emails also are great too.

Whilst away traveling my daughter became sick and was hospitalized for 3 days. The claims process via the website was simple and the cla was processed without any problems. Would recommend this insurance and will certainly use them when traveling in future.

Ok so admittedly I did only purchase Travel Insurance shortly before travelling but only after purchasing Travel Insurance with TID did they declare that there were some exclusions due to the earthquake in NZ. I think exclusions should have been declared before purchase. And then annoyingly they had the cheek to remind me that I should have purchased travel insurance at the same time as booking my holiday. Thanks for the heads up!

I have always used this insurance company when travelling. Would recommend to everyone to use.

TID is a company that provides a great service and I would recommend them to anyone.

As always, an efficient affordable insurance. I've luckily never had to make a claim so my review is limited to customer service.

The online service was easy to complete. The assistant on the phone was very friendly and helpful. Would recommend your company to anyone traveling.

We've been lucky enough to have never needed to make a claim, so I can only comment on the process of organising the policy. We travel quite a lot and always use TID, it's easy to organise and laid out in simple terms online.