Review summary

Tradex Insurance Services has room for improvement based on customer feedback. Customers particularly appreciate service, though some mention concerns about customer service and communication.

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Based on reviews, created with AI

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rk

rosie knight

1 out of 5 stars
Tradex, avoid

We have used Tradex for many years now, the service has always been adequate. This year however has been appalling, we were asked if we wnated to renew our policy which we did, they managed to change the policy WITHOUT informing us and the ONLY way we discovered this was there was an incident in Portugal, thank god we are going through the Portuguse system, because as I said without notifying us they managed to WITHDRAW the European portion of the insurance. Sadly my partner has dithered about changing to another company so the 14 dy cool off period is something we cannot get out of but just to warn anyone else our premiums are now £696.31 a month for a policy thats not worth the paper they cut down 50 trees to write it on

TJ

T Jaxob

1 out of 5 stars
Worst insurer on the planet

Worst insurer on the planet. They have not responded to two years worth of communication.

Ms

Muhammad saleem bhatti

1 out of 5 stars
I TOOK A MOTOR TRADE ROAD RISK POLICY FROM TRADEX USING PIB INSURANCE

I TOOK A MOTOR TRADE ROAD RISK POLICY FROM TRADEX THOROUGH PIB INDURANCE. AFTER TAKING INSURANCE I BEEN ASKED SO MANY UNNECCESSARY QUESTIONES EVERY WEEK FOR ABOUT 4 WEEKS GIVING ME A LITTLE TIME TO REPLY. ON WEDNESDAY 28/05/205 I RECIVED A MAIL TO PROVIDE SOME MORE DOCUMENTS,6 READE INVOICE AND CARS LOG BOOKS PAGE 1-3 FOR CARS ON MID. FTER THAT MY INSURANCE WAS CANCELED WITHOUT DEMANDING ANY MORE DOCS. I EVEN PHONE TO TRADEXON 07/05/2025 TO CHECK IF THEY HAVE RECEIVED ALL PAPERS THEY DEMANDED OR THEY NEEDS ANYMORE INFORMATIOS OR DOCUMENTS AND I WAS TOLD TO CONTACT MY BROKER AND MY POLICY WAS CANCELLED ON 08/05/2035 WITH OUT ANY EXPLAINATION. IT AHS RUINED MY BUSINESS. AFTER CANCELATION OF MY TRADE INSURANCE FROM TRADEX NO ONE WANTS TO INSURE ME ANY MORE AND I CAN NOT RUN MY CAR TRADE BUSINESS WITHOUT TRADE INSURANCE. IT IS VERY UNFAIR. I WISH NO ONE GO THOROUGH THIS ORDEAL.

WC

White Chris

1 out of 5 stars
If I could give Them no stars I would

If I could give Them no stars I would. I've been in business for a long time and I've never come across such a shocking company. My story is a long one so I won't bore you with it but if you go with these guys you are in for a world of pain.

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Money & Insurance

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70 total • Write a review

Showing 41 - 50 of 66 reviews
Sa
1 out of 5 stars

Avoid at all cost

Avoid at all cost Non fault claim they took so far 3 months and still not sorted they will damage your time and life the issue with ombudsman service now dealing with it Stressful company Staff are just liars dodgy Its scam in insurance industry Avoid avoid avoid

Date of experience: August 16, 2022

K
1 out of 5 stars

Crap company

Crap company. They insure and I say the word lightly. Global airport parking services .... Who smashed my car up .. would they pay out !!! Not a chance . As the driver a Kabir Hussain would not submit his driving license to them,so I had to pay £5800 to get my car fixed . Tradex didn't want to know and we're as rude as hell especially a woman called Julie I think she's the manger so this review is to tell you don't use this company for your insurance as they are con artist and have a very bad attitude when you call them a right bunch of muppets . Who by the way are still working from home , scared the covid is going to get them

Date of experience: June 26, 2022

AD
1 out of 5 stars

nearly 4 weeks to get the repair on my…

nearly 4 weeks to get the repair on my car authorised. Needless to say, i will not be renewing with them. Funnily enough, i asked for a renewal figure which surprise surprise has not been sent. Constant emails to get a manager to call me only to be ignored, the whole team from management to phone jockeys need re-training and the bunch at kindertons have an even lower I.Q.

Date of experience: March 30, 2022

TH
1 out of 5 stars

I was hit by one of their drivers

I was hit by one of their drivers, phoned in to tell them i was passed about, cut of 4 times was on for over an hour, fed up, after speaking to one of them 6 times he cut me off as well, so put a complaint in on email, and told them what i rang up for, lets now see what happens, next i will get a solicitor then they will pay out alot more,,,

Date of experience: August 20, 2021

S
1 out of 5 stars

Don’t touch them with a barge pole

So this company are disgusting. Their insured car ran into the back of mine. The driver thought he could disappear (luckily I was quick and got his number plate). They couldn’t be less bothered have not looked into it and are rude. I am left with a smashed up car because they can’t be bothered to contact their client. Disgraceful

Date of experience: July 27, 2021

PN
1 out of 5 stars

They NEVER Pay out for anything

They NEVER Pay out for anything! Do not use this company! Had a car stolen and I’ve lost £15000 because of them!

Date of experience: June 18, 2021

IA
1 out of 5 stars

Awful claim handling agents

Awful claim handling agents. Kindertons. After you put the claim number in, you will find the history of the Claim 👍🏻 Ref: 0000135129

Date of experience: April 19, 2021

AP
5 out of 5 stars

Excellent and helpful service

Excellent and helpful service. Polite, competent and attentive staff who have authority to make changes and follow up on their work to completion.

Date of experience: December 7, 2020

MC
1 out of 5 stars

Awful company been a loyal customer 5…

Awful company been a loyal customer 5 years never made a claim always paid in full then out of the nowhere call to say cancelling my policy no reason to why refuse to give me my mo claims for new insurance promised calls back from manager ect never called rude on phone unhelpful and can’t be bothered to help me try to find out/ resolve issues definitely wouldn’t recommend after this awful experience with this company

Date of experience: October 8, 2020

M

Moe

US

1 out of 5 stars

Make sure you record youre own calls

Update 16/9/20: So after not getting a response from Danielle Griffiths I decided to cc the complaints team I did get a response from Sarah McCrae from the compliance department she sounded helpful at first she done her investigation and sent a final letter this is the reason why they rejected my complaint "We have completed a review of our telephone recordings and although the policy was accepted via telephone, we have been unable to locate the call from when the insurance policy was accepted. You have asked that we provide you with a copy of the telephone call recording from the point of sale however, as we are unable to trace this call, we cannot provide this." Goes onto say I need to get in contact with yhe fianace department to pay the £153. THIS COMPANY THINKS I WOULD LET GET AWAY WITH TRYING TO ROB ME OF £153 FOR THIER MISTAKES. I found a email I sent to Connor on the 11th July with my DVLA check code so i forwarded it onto Sarah McCrae today but never got a response guess it shamed her,got a call from Jack who I spoke to last week he said I no longer have to pay the £153 as it was their own admin error. Sarah McCrae,Danielle Griffiths & Connor Goldstone should be sacked for doing a terrible job the amount of errors made by connor is ridiculous IF YOU EVER SPEAK TO THE NAMES ABOVE MAKE SURE YOU RECORD THE CALLS!!! Update 8/9/20: Emailed Danielle from the underwriting team 3 times now no response as of yet,called on the 4th spoke to a member of staff who said she will follow up with Danielle to see whats going on and then to make things worst another admin error they got my DOB wrong too so all this time I've been driving around with inccorect details in my policy! Update 2/9/20: Got a email from Danielle Griffiths from the underwriting team trying to con me out of £151.33 trying to accuse me of not stating my 3 points which is all lies it was in my previous policies with them I told the sale team member too THERE WILL BE RECORDINGS and whats the need to lie when it shows up on my dvla check code. BE CAREFUL WITH COMPMAY!!!! out a policy on 5th aug spoke 2-3 different staff members sent out email too just so I can get access to my mid account still nothing today 17th Aug. Spoke to laurane on the 11th she said she will get back to as its under investigation still nothing!!! This company has gone down hill for the past 2 years god knows how they will be if you make a claim.

Date of experience: September 16, 2020

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