Review summary

Tradex Insurance Services has room for improvement based on customer feedback. Customers particularly appreciate service, though some mention concerns about customer service and communication.

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Based on reviews, created with AI

See what reviewers are saying

rk

rosie knight

1 out of 5 stars
Tradex, avoid

We have used Tradex for many years now, the service has always been adequate. This year however has been appalling, we were asked if we wnated to renew our policy which we did, they managed to change the policy WITHOUT informing us and the ONLY way we discovered this was there was an incident in Portugal, thank god we are going through the Portuguse system, because as I said without notifying us they managed to WITHDRAW the European portion of the insurance. Sadly my partner has dithered about changing to another company so the 14 dy cool off period is something we cannot get out of but just to warn anyone else our premiums are now £696.31 a month for a policy thats not worth the paper they cut down 50 trees to write it on

TJ

T Jaxob

1 out of 5 stars
Worst insurer on the planet

Worst insurer on the planet. They have not responded to two years worth of communication.

Ms

Muhammad saleem bhatti

1 out of 5 stars
I TOOK A MOTOR TRADE ROAD RISK POLICY FROM TRADEX USING PIB INSURANCE

I TOOK A MOTOR TRADE ROAD RISK POLICY FROM TRADEX THOROUGH PIB INDURANCE. AFTER TAKING INSURANCE I BEEN ASKED SO MANY UNNECCESSARY QUESTIONES EVERY WEEK FOR ABOUT 4 WEEKS GIVING ME A LITTLE TIME TO REPLY. ON WEDNESDAY 28/05/205 I RECIVED A MAIL TO PROVIDE SOME MORE DOCUMENTS,6 READE INVOICE AND CARS LOG BOOKS PAGE 1-3 FOR CARS ON MID. FTER THAT MY INSURANCE WAS CANCELED WITHOUT DEMANDING ANY MORE DOCS. I EVEN PHONE TO TRADEXON 07/05/2025 TO CHECK IF THEY HAVE RECEIVED ALL PAPERS THEY DEMANDED OR THEY NEEDS ANYMORE INFORMATIOS OR DOCUMENTS AND I WAS TOLD TO CONTACT MY BROKER AND MY POLICY WAS CANCELLED ON 08/05/2035 WITH OUT ANY EXPLAINATION. IT AHS RUINED MY BUSINESS. AFTER CANCELATION OF MY TRADE INSURANCE FROM TRADEX NO ONE WANTS TO INSURE ME ANY MORE AND I CAN NOT RUN MY CAR TRADE BUSINESS WITHOUT TRADE INSURANCE. IT IS VERY UNFAIR. I WISH NO ONE GO THOROUGH THIS ORDEAL.

WC

White Chris

1 out of 5 stars
If I could give Them no stars I would

If I could give Them no stars I would. I've been in business for a long time and I've never come across such a shocking company. My story is a long one so I won't bore you with it but if you go with these guys you are in for a world of pain.

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Money & Insurance

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70 total • Write a review

Showing 51 - 60 of 66 reviews
P
1 out of 5 stars

Don't expect any help from them

My car was hit from behind by a driver insured by Tradex, car was written off. Trying to get Tradex to respond is like trying to milk a rocking horse!

Date of experience: August 25, 2020

Sa
1 out of 5 stars

Worst experience with tradex motor…

Worst experience with tradex motor trade insurance.totally liers and never help u out.

Date of experience: June 26, 2020

JM
1 out of 5 stars

I took scrap insurance out with these…

I took scrap insurance out with these people and for no reason(no accidents) doubled my premium to a wobbing £5,000 from £2500 after being with them for a year with no claims & absolutely no reason given why apart from WE MADE A MISTAKE (says it all about this company) this has affected my business massively. THEY HAVE SOME ANSWERING TO DO! I had to go without insurance for nearly 6 months due to lack off funds. I will be taking this matter to court. Companies like this shouldn't get away with their fraudulent dishonest ways ...

Date of experience: October 15, 2019

SS
5 out of 5 stars

great private car quote and amazing…

Great private car insruance quote and amazing customer service. Thanks for all your hard work! I read reviews and they were quite low so i was quite concerned, do not believe low reviews. they're mostly from people who had trade policies. my private car insurance and my husbands has been second to none with these guys thanks again

Date of experience: September 20, 2019

JR
5 out of 5 stars

Great customer care! Ricky

Just got set up with them through a recommendation and the customer care has been second to none! Thanks Ricky. You truly go above and beyond.

Date of experience: July 19, 2019

Kh
1 out of 5 stars

one of the worst company in uk please…

one of the worst company in uk please please dont go them .they dont care about the customers. the waiting time is shocking made some calls for renewal my 1st call was on holding for around 45 minutes then have a word with the girl and complaint about the waiting time.next day made another call oon a different time to see the response but this time even more ridiculous ,the bell rings and rins for 60 mins ,after the call dropped without any answer. now the 3rd day made another call around 9:15 morning as i think its just beginning time and should be less busy ,when rang them the computer replied that the office is closed and it happend till 11 am. then i found a complaint number on google and rang them had a word with a lady she made through my call to the relevent dep and without anything else just in simple words i told them to please send me my NCB'S BYEEEE forever. found a good company now

Date of experience: April 5, 2019

SW
1 out of 5 stars

AVOID THIS COMPANY AT ALL COSTS

AVOID THIS COMPANY AT ALL COSTS. We had taxi Insurance with them.The 9 seater vehicle was in a small shunt. Spent hours on the phone trying to sort it out this happened on 10TH September 2018 still not resolved reported them to the ombudsman for not following procedures. Our business has suffered and we are thousands of pounds out of pocket. Don't even know when it will be resolved. They will offer you the smallest settlement they can and we can't replace our vehicle of the same quality to meet the county council requirements.

Date of experience: February 8, 2019

WN
1 out of 5 stars

Very bad company

Very bad company. 3 weeks trying to get a pay out on a claim, I was told everyday that Payment was coming. When you call you are just passed from one department to another and no one can help.

Date of experience: February 5, 2019

HP
1 out of 5 stars

Was with them for 3 month they put…

Was with them for 3 month they put price up by 4000 costing me 1000 a month becaude they didnt receive my no claims bonus even thou it was sent they after the year renewl tine they want 10k they are mocking the price they cam just charge you

Date of experience: September 3, 2018

MS
1 out of 5 stars

The phone kept on ringing for Renewal…

The phone kept on ringing for Renewal Line for 13 minutes. The service has changed dramatically its gone downhill. When they take your payment never tell it will take 5 days to send it via email and post. Customer Service is a big fat 0 Don't waste your time and money

Date of experience: July 20, 2018

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