Review summary

Tradex Insurance Services has room for improvement based on customer feedback. Customers particularly appreciate service, though some mention concerns about customer service and communication.

Based on reviews, created with AI

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Tradex, avoid

We have used Tradex for many years now, the service has always been adequate. This year however has been appalling, we were asked if we wnated to renew our policy which we did, they managed to change the policy WITHOUT informing us and the ONLY way we discovered this was there was an incident in Portugal, thank god we are going through the Portuguse system, because as I said without notifying us they managed to WITHDRAW the European portion of the insurance. Sadly my partner has dithered about changing to another company so the 14 dy cool off period is something we cannot get out of but just to warn anyone else our premiums are now £696.31 a month for a policy thats not worth the paper they cut down 50 trees to write it on

TJ
Worst insurer on the planet

Worst insurer on the planet. They have not responded to two years worth of communication.

I TOOK A MOTOR TRADE ROAD RISK POLICY FROM TRADEX USING PIB INSURANCE

I TOOK A MOTOR TRADE ROAD RISK POLICY FROM TRADEX THOROUGH PIB INDURANCE. AFTER TAKING INSURANCE I BEEN ASKED SO MANY UNNECCESSARY QUESTIONES EVERY WEEK FOR ABOUT 4 WEEKS GIVING ME A LITTLE TIME TO REPLY. ON WEDNESDAY 28/05/205 I RECIVED A MAIL TO PROVIDE SOME MORE DOCUMENTS,6 READE INVOICE AND CARS LOG BOOKS PAGE 1-3 FOR CARS ON MID. FTER THAT MY INSURANCE WAS CANCELED WITHOUT DEMANDING ANY MORE DOCS. I EVEN PHONE TO TRADEXON 07/05/2025 TO CHECK IF THEY HAVE RECEIVED ALL PAPERS THEY DEMANDED OR THEY NEEDS ANYMORE INFORMATIOS OR DOCUMENTS AND I WAS TOLD TO CONTACT MY BROKER AND MY POLICY WAS CANCELLED ON 08/05/2035 WITH OUT ANY EXPLAINATION. IT AHS RUINED MY BUSINESS. AFTER CANCELATION OF MY TRADE INSURANCE FROM TRADEX NO ONE WANTS TO INSURE ME ANY MORE AND I CAN NOT RUN MY CAR TRADE BUSINESS WITHOUT TRADE INSURANCE. IT IS VERY UNFAIR. I WISH NO ONE GO THOROUGH THIS ORDEAL.

If I could give Them no stars I would

If I could give Them no stars I would. I've been in business for a long time and I've never come across such a shocking company. My story is a long one so I won't bore you with it but if you go with these guys you are in for a world of pain.

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All reviews

70 total • Write a review

Showing 31 - 40 of 66 reviews
JS
1 out of 5 stars

SHOCKING

No answer, no idea what is happening with my claim, very poor service, avoid

Date of experience: December 22, 2023

R
1 out of 5 stars

They canceled my policy even after I…

They canceled my policy even after I submitted every requested document. Didn’t refund me any money back. It’s literally theft what they did. Sometimes it’s better to pay a little extra and go with a company who has better reviews.

Date of experience: November 25, 2023

A
1 out of 5 stars

This company is a joke they rob people and commit fraud

This company is a joke they rob people. Make fradulant claims Stay away I have proof and am making a case against Tradex Clegg gifford Lifestyle insurance

Date of experience: September 15, 2023

A
1 out of 5 stars

FALSE ACCUSATION, BE AWARE

I could not find a worse company than this? They literally lying in my face and telling me that they will cancel my insurance policy for a NON EXISTING criminal record? What a silly and CHEAP company.. I got my DBS less than 28 day a go? Disgusted!

Date of experience: August 13, 2023

D
1 out of 5 stars

Horrendous company

Horrendous company! Stay away!! Customer service is non existent. They would not offer other business use with a motor trade policy after being with them for over 10 years......

Date of experience: July 19, 2023

c
1 out of 5 stars

I had a garage fire with a truck inside…

I had a garage fire with a truck inside I repare and sell cars .they have passed me around to another insurer to deal with me they normally fraud I checkup now the truck is still in the garage burnt out 7 monts later no body returning calls or emails and are refusing to pay the truck’s value I payed them a lot of money the last 2 years and when you put a claim in they do not want to know it’s bad for your health

Date of experience: April 23, 2023

CT
1 out of 5 stars

we had one year insurance with them we…

we had one year insurance with them we have more than 30 black cabs. rubbish insurance never goes with them again please be careful, service rubbish no one answering your call, you send an email after 3 weeks someone comes back to you and even the email does not make any sense. if there is a rate of less than one, I can give -5 please avoid them thanks

Date of experience: February 7, 2023

S

Sam

US

1 out of 5 stars

Do Not Ignore The Reviews! You Will Regret It.

I really regret ignoring the negative reviews. A caravan detailed off a vehicle and rammed into my parked car (reg BT11FSV) close to my used car forecourt. The 3rd party driver admitted liability. Overwhelming video evidence of the accident happening from 3 different angles yet it's been over a month now and still not received a penny from these frauds. My vehicle has been written off but they still claim the 3rd party company is still enquiring. Enquiring what??? From who???

Date of experience: January 5, 2023

WH

W H

US

3 out of 5 stars

Aftercare requires improvement

Aftercare requires improvement

Date of experience: December 22, 2022

IL
1 out of 5 stars

Do not use!!

Do not use!!! Have a Fleet Insurance with them! they took one of the vans for repairs after an accident. That was in June 2022 and I still don’t have the van back, been calling them everyday since and everyday is a different answer “we don’t know where the van is” , “ oh you don’t have it”, “we can’t find someone to fix it”. I still have to pay for the van out of my pocket as they refuse to cover it. They now just refuse to take my calls whenever I try or just ask me for all the info “as per the policy” and transfer my call to 5 other people that ask me the same thing just so I can finally be told to just wait. Do not use them they just run an insurance scam it’s not worth saving a few pounds with them just so you pay more if an accident happens

Date of experience: September 7, 2022

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