Review summary

HSBC UK Business Banking is exceptionally well-rated by customers. Customers particularly appreciate service and professional.

Based on reviews, created with AI

See what reviewers are saying

The helpful advice from Nicholas j…

The helpful advice from Nicholas j osbourne and his understanding of what I required

C
David has been extremely helpful with…

David has been extremely helpful with answering questions and is very knowledgeable. He also calls to provide updates and explain relevant elements that might be specific for myself.

mr
Phenomenal customer service by Daniel Geoffrey COOMBS

Daniel Geoffrey COOMBS was Loan presentative for my business loan application and he finished my whole application very professionally and smoothly. He is massive assets for HSBC and need a prompt promotion or pay rise.

SG
Rafique Matunder

Polite, patient and helpful

Company details

Information provided by various external sources

No description available yet.

Contact info

All reviews

100 total • Write a review

Showing 1 - 10 of 96 reviews
PA
5 out of 5 stars

Quick, informative support from Deraj - Direct Business…

Deraj Chawla the Direct Business Specialist was informative and quickly provided support.

Date of experience: July 4, 2025

KM
5 out of 5 stars

very helpful and great services.

very helpful and great services.

Date of experience: July 4, 2025

R
5 out of 5 stars

Dealing with HSBC

I was dealing with HSBC yesterday and today, excellent service from Hailey, I think the department maybe called Direct Business Support. Hailey was really good and professional.

Date of experience: July 4, 2025

MI
5 out of 5 stars

Ms Hatti was very helpful and very…

Ms Hatti was very helpful and very professional

Date of experience: July 4, 2025

ES
5 out of 5 stars

Jordan Field was absolutely fantastic

Jordan Field was absolutely fantastic. Extremely helpful and polite and took me through the process quickly and with no difficulty.

Date of experience: July 4, 2025

DW
5 out of 5 stars

Extremely professional

I spoke to a very helpful member of there team called Ekta Lakhani. Excellent customer service skills and a credit to the company!

Date of experience: July 4, 2025

DC
5 out of 5 stars

Rajvinder was kind and friendly with a…

Rajvinder was kind and friendly with a calm speaking tone. He talks things straight to the point and there is no nonsense. He is easy to be communicating with.

Date of experience: July 4, 2025

MH
5 out of 5 stars

I had the pleasure of working with…

I had the pleasure of working with Reece Andrew Mullins, a business specialist at HSBC, and I can confidently say he is the best I’ve ever worked with. Reece is highly professional, incredibly knowledgeable, and remarkably humble. He took the time to thoroughly explain the system to me and guided me through every detail with patience and clarity. His support made a significant difference in my understanding and experience. I truly appreciate his dedication and expertise - he is outstanding at what he does.

Date of experience: July 4, 2025

AL
5 out of 5 stars

The HSBC staff member Zainab S Mussa professional review.

The HSBC staff member, Zainab. S. Mussa conducted the Busines review in a very professional way, and with a manner that was very welcoming. Zainab very quickly understood our business and the business challenges from time to time. This understand assisted us to put over how the business was trading and how the bank could help us. We have had HSBC business reviews before but this time the reviewer - Zainab - after us explaining our business procedure quickly got to grasp our business requirements.

Date of experience: July 4, 2025

SH
5 out of 5 stars

Mahmoona was very calm and patient…

Mahmoona was very calm and patient while I was experiencing difficulty accessing my account online. She is knowledgeable and requested help internally when the problem was not working out. She stayed on the call until everything was resolved, and was also able to help with an unrelated query. Very good customer service and manner.

Date of experience: July 4, 2025

Previous12•••10Next page

The CrowdTrust Experience

We're open to all
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
We champion verified reviews
Companies can ask for reviews via automatic invitations. Labeled Verified, they're about genuine experiences.
We fight fake reviews
We use automated software and a dedicated team to detect and remove fake reviews. We take action against anyone who tries to manipulate reviews on our platform.
We show the latest reviews
Reviews are displayed chronologically with the newest first, ensuring you always see the most recent customer experiences.
We encourage constructive feedback
We believe in honest, constructive feedback that helps both consumers make informed decisions and businesses improve their services.
We verify reviewers
We use various verification methods to ensure reviews come from real people with genuine experiences, not bots or fake accounts.
We advocate against bias
We work to ensure our platform remains neutral and unbiased, giving equal opportunity for all genuine reviews to be seen and heard.