Hurtig service klar svar venlighed
Hurtig service klar svar venlighed

Topdanmark is a leading insurance provider in Denmark, operating as part of If Skadeforsikring. The company offers a range of insurance products, including car insurance, home insurance, and accident insurance, designed to meet the diverse needs of individuals and families. Topdanmark emphasizes simplicity and accessibility, allowing customers to obtain quotes and manage their policies online, enhancing the overall customer experience. Targeting a broad audience, Topdanmark caters to both traditional and modern insurance needs, including specialized offerings for electric and hybrid vehicles. The company also provides added value through services such as online medical consultations for policyholders and discounts on charging equipment for electric vehicles. Through its user-friendly platform, Topdanmark strives to ensure that clients have the necessary coverage and support when unexpected events occur.
Topdanmark receives mixed feedback from its customers, reflecting both commendable service and significant concerns. Many reviewers praise the company's staff for being friendly and competent, often highlighting the quick and effective assistance they receive when they manage to get through on the phone.
Positive experiences include clear communication and thorough answers to questions, contributing to a sense of trust in the service. However, a notable number of customers express frustration over steep price increases, with some reporting annual hikes exceeding 15%. Additionally, complaints about long wait times on the phone and dissatisfaction with policy coverage have surfaced, indicating areas for improvement. Overall, while many appreciate the service quality, the rising costs and accessibility issues leave some consumers dissatisfied.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.6 | 60 | 100% | — | ● Medium |
Monthly average rating from reviews written by people.
Not enough history for a trend yet: 60 reviews in 1 month. The chart appears once reviews span two months.
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“God service da jeg endelig kom igennem på telefonen”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Insurance.
| Company | Overall | Legit | Service | Trend | Reviews |
|---|---|---|---|---|---|
| 3.6 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | — | 60 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | — | 1,060 | |
| 4.9 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | — | 60 |
Bottom line: Topdanmark is #5 of 5 on overall rating in this group. On service, JustCover Travel Insurance scores higher (4.9 vs 4.3).
60 reviews of Topdanmark. Filter by what matters to you.
Hurtig service klar svar venlighed
Udvidet dækningsperiode for årsrejseforsikring afvist, da jeg anmodede lige inden to måneder. Det skal være inden for 60 dage. Servicemedarbejder forsøgte at udvise konduite, men afdelingschef afviste. Jeg blev henvist til Europæiske Rejseforsikring.
Den personlige betjening i telefonen var god, men ellers fik jeg ikke svar på mit spørgsmål hvorfor forsikringen pludselig vil stige med 30%
Hurtig betjening
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Polarized pattern: few middle ratings. 65% of recent reviews are 4–5★ and 30% are 1–2★.
Fik den information som jeg havde brug for af en flink medarbejder
god forståelig dialog det er sagens kerne
Jeg synes at det er for dårligt at I tilbyder gavekort til nye kunder og vi andre får ingenting
God og effektiv svar/afklaring
Følte kunden var i centrum, god til at lytte til ens ønsker. Flot service
Topdanmark er vanvittig dyr i bilforsikring, efter gennemgang af bilforsikringen, og kun bilforsikringen, konstaterede sælgeren selv at prisen er meget høj, og hun havde ret, en stigning til det dobbelte af hvad jeg betaler nu, så samtalen stoppede der! Jeg kan ikke anbefale Topdanmark med så vanvittige bil forsikrings præmier!
Jeg må ærligt indrømme at jeres "kundeservice" er under alt kritik. Jeg henvender mig angående to rykker sendelser jeg har modtaget, hvilket er forkert. Dernæst får jeg en halvflabet "sælger/konsulent i røret, der intet kan hjælpe med udover mersalg. Dernæst ringer en sælger Rasmus og fortæller mig, at han har sendt gennem eboks som er "skudsikkert". Da jeg beder om opsigelse forsøge han at vildlede mig ved lukke ned for muligheden i at opsige abonnementet. Fortæller mig at det koster dyre domme at skifte. Jeg opfordre jeg på det kraftigste til at få undersøgt sagen nærmere.
Klar tale som ikke kunne misforståes
Møder altid venlig og hjælpsomhed. Medarbejderen kommer hele vejen omkring forsikringerne og giver hod rådgivning.
Man får altid en god forklaring på diverse spørgsmål.
Manglende forståelse ved spørgsmål om indboforsikring ved flytning.
Ingen pres, akkurat besked
Dårligt i laver utroligt mange fejl, sender opkrævninger , som bare skal smides væk, alt for mange gode ideer når man taler med jer som ikke kan bruges. Laver om på jeres betalings bet. Er blevet for dyre siden If siden i har skiftet fra Top Danmark, forstår godt folk flygter fra jer.
Topdanmark is a leading insurance provider in Denmark, operating as part of If Skadeforsikring. The company offers a range of insurance products, including car insurance, home insurance, and accident insurance, designed to meet the diverse needs of individuals and families. Topdanmark emphasizes simplicity and accessibility, allowing customers to obtain quotes and manage their policies online, enhancing the overall customer experience. Targeting a broad audience, Topdanmark caters to both traditional and modern insurance needs, including specialized offerings for electric and hybrid vehicles. The company also provides added value through services such as online medical consultations for policyholders and discounts on charging equipment for electric vehicles. Through its user-friendly platform, Topdanmark strives to ensure that clients have the necessary coverage and support when unexpected events occur.
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