Great service
Great service
4.6
Excellent
1,000 reviews
5-star
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1-star
💬Hasn't replied to negative reviews
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Review summary
Toolstation is exceptionally well-rated by customers. Customers particularly appreciate service and quality, though some mention concerns about customer service and communication.
✨
Based on reviews, created with AISee what reviewers are saying
Fast delivery
Fast delivery
I ordered an item on a Sunday and it…
I ordered an item on a Sunday and it was delivered on Monday! Very impressed.
Perfection!
Got what I needed quickly and easily. Very friendly service, which adds to the great experience.
Company details
Information provided by various external sources
No description available yet.
Contact info
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Website
www.toolstation.com
All reviews
1,000 total • Write a review
Showing 31 - 40 of 996 reviews
M
Mark
US
Superb as my go-to supplier
I have used Toolstation a number of times including recently and I am completely happy with them. Online stock accounting of what’s in store has never disappointed. Turnaround time from placing order to ready to collect has always been efficient. The website is clear to use and communication both electronically and in store is always great. The experience far exceeds going to big diy supplies stores where things are hard to find and often not in stock despite website saying items are, even when I check again whilst inside those stores.
Date of experience: July 10, 2025
Ao
Fair low price
Fair low price, good quality product and speedy delivery.
Date of experience: July 10, 2025
DF
David F
US
Poor delivery and zero accountability.
Poor delivery and zero accountability. Ordered some items needed for delivery on Thursday - not delivered no update until we contacted Toolstation on Friday who then said the item was damaged and returned to warehouse. Of course no effort was made by Toolstation to resend the items of their own accord even though they promise next day delivery - that would clearly be too much to ask. We then re-ordered the same items again but with the fast track same day delivery as we needed the items to continue working. Advertised as between 30 minutes to 2 hours delivery time. Of course nothing showed up again, this time the order later showed as canceled in the app despite the tracking showing the courier on the way and half way to us. As seems par for the course with Toolstation fulfilment, no communication and no re-shipment was attempted by Toolstation. We then submitted a complaint, which was closed by the Toolstation team stating that it's in their terms and conditions to not plan any work based on item delivery. Why bother advertising next day and same day delivery then? If I need the items for a job next week, why do I care about 30 minute same day delivery times? Be serious. Say what you want about Papa Bezos but at least I can rely on Amazon delivering the items I pay for, or at least updating me and reshipping of their own accord when something goes wrong. Things go wrong, but it's how the company makes it right (or not) that earns the stars in the review. Do better.
Date of experience: July 10, 2025
DS
Toolstation easy to use.
Easy to use app, and kept informed of the progress of my order. At the Toolstation store collected my items from a helpful member of the team Colin, who went through my order with me to check everything was ok. Will use again in the future many thanks..
Date of experience: July 10, 2025
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