Great service
Great service
4.6
Excellent
1,000 reviews
5-star
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1-star
💬Hasn't replied to negative reviews
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Review summary
Toolstation is exceptionally well-rated by customers. Customers particularly appreciate service and quality, though some mention concerns about customer service and communication.
✨
Based on reviews, created with AISee what reviewers are saying
Fast delivery
Fast delivery
I ordered an item on a Sunday and it…
I ordered an item on a Sunday and it was delivered on Monday! Very impressed.
Perfection!
Got what I needed quickly and easily. Very friendly service, which adds to the great experience.
Company details
Information provided by various external sources
No description available yet.
Contact info
🌐
Website
www.toolstation.com
All reviews
1,000 total • Write a review
Showing 351 - 360 of 996 reviews
AR
Great service
Great service, nothing was a problem for the staff. They guided and helped me buy the correct items for the job I had to do. The Rustington Branch is excellent with great friendly, helpful and knowledgeable staff .
Date of experience: July 6, 2025
EC
Excellent service
Excellent service, as always, from 'my local' here in Bognor Regis. Not Toolstation's fault that one of my latest purchases was useless.
Date of experience: July 6, 2025
WD
Easy to navigate web site
Easy to navigate web site, well laid out. Very competitive prices on a vast selection of items. Click and collect is a great way to shop and pay. Then collection from the store is so straight forward. Store staff are always friendly and helpful, also very knowledgable when you need advise. Well done Toolstation Moulton Park.
Date of experience: July 5, 2025
DT
Dave T
US
I WAS CALLED A FAT T**T
I can put my hand on my heart and state that my hands are washed with this company due to 2 poor experiences at 2 different stores within the same week. One of these experiences has left me emotionally scarred and stressed. 1st experience was in the Shrewsbury store where I tapped on the door at 7.01am as I was in a rush and they were running behind to open. Upon opening I got told off by the manager for knocking on the glass! At this point I hit record on my phone and an argument broke out because I was waiting outside the doors and thr manager did not appreciate it and called me a window licker...😲 inside the store her colleague called me a fat t**t! This is the experience that has mentally affected me as I am so conscious that I am overweight...🥹. All of this was recorded and head office are on it...although this was nearly 2 weeks ago and I am none the wiser. Clearly I boycotted this store but stayed loyal to the brand. I needed an item so I did a click and collect for the Cannock store...big mistake! Upon entry 1 person in front of me and 1 person serving him, no acknowledgement of my presence whatsoever. His ignorance and rude behaviour kept on for over 5 mins whilst he was reading the catalogue with the customer, a queue had now formed behind when a rude young lady came out to serve. I had been waiting at the C&C counter but was summoned to the normal counter (whats the point of C&C) where I pointed out the lengthy wait...and the girl snapped at me " there's only 2 of us on and we're busy!" Wow! It was not busy for the 5 mins I was stood there being ignored! I could not believe the attitude, twice in a week... by management. That was the final straw, I just walked out (without my item!) as I was worried about what insults I would get. I am seeking legal advice against the Shrewsbury store as it really has knocked me for six, I will never use Toolstation again. The videos are on Youtube "Shrewsbury toolstation" if you want to see unprofessional behaviour!
Date of experience: July 5, 2025
p
potter
US
Purchased a cutting maul/ axe 🪓 from…
Purchased a cutting maul/ axe 🪓 from them in June last year. Head snapped off after a few months. Returned it a few weeks after the 12 month period and they refused to refund me or even replace the item. Shocking product and even worse company. All my business will be transferred to Screwfix now
Date of experience: July 5, 2025
S
Steve
US
Flush with success
Had an emergency with the cold water tank not filling up - the ball float valve was completely blocked! Was able to get a replacement from Toolstation within a matter of hours and was able to fix it the same day. By the end of the day you could say I was "flush with success". Very happy with the product and efficient service at the store.
Date of experience: July 5, 2025
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