Review summary

Toolstation is exceptionally well-rated by customers. Customers particularly appreciate service and quality, though some mention concerns about customer service and communication.

✨
Based on reviews, created with AI

See what reviewers are saying

I ordered an item on a Sunday and it…

I ordered an item on a Sunday and it was delivered on Monday! Very impressed.

Perfection!

Got what I needed quickly and easily. Very friendly service, which adds to the great experience.

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All reviews

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Showing 341 - 350 of 996 reviews
DS
1 out of 5 stars

Faulty product from toolstation

Myself Deepak . We bought the HAWKSMOOR petrol Brush Cutter from erith store 6 months ago. It wasn’t working at all from day one. After that we went to Gravesend branch they gave me 1 customer service contact number they were very gud to us . Then customer service took this faulty product from us approximately 2 months ago we were keep chasing them but they sent us emails lingering they said we will send you the product but after long period last week we received the product. Unfortunately we received the same faulty product it’s not working at all. We are completely disappointed we don’t have any solution any idea when we get the working product when season finish or never ever maybe only false assurance and faulty product we will receive again .

Date of experience: July 6, 2025

RT
1 out of 5 stars

It's been almost two weeks and I still…

It's been almost two weeks and I still haven't received my materials. I'm not happy at all.

Date of experience: July 6, 2025

JA
5 out of 5 stars

Good service and unbeatable prices

Good service and unbeatable prices

Date of experience: July 6, 2025

c
5 out of 5 stars

Staff were very helpful product…

Staff were very helpful product knowledge was also good will use again

Date of experience: July 6, 2025

S
5 out of 5 stars

They've got what I need

They've got what I need when I want it

Date of experience: July 6, 2025

T

Tim

US

1 out of 5 stars

Poor customer service

Items were ordered from wrong branch. I emailed toolstation to send order to different branch. I have had no response in 4 days. Poor customer service!

Date of experience: July 6, 2025

KH
5 out of 5 stars

Easy to use online ordering…

Easy to use online ordering process.Very pleasant staff at the depot.Have used this system a few times.Always a smooth,easy process.

Date of experience: July 6, 2025

PH
5 out of 5 stars

always great friendly service at…

always great friendly service at toolstation

Date of experience: July 6, 2025

MW
5 out of 5 stars

Very friendly staff and quick service πŸ‘

Very friendly staff and quick service πŸ‘

Date of experience: July 6, 2025

TR
5 out of 5 stars

Very quick and efficient.

Very quick and efficient.

Date of experience: July 6, 2025

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