Dave T

Dave T

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1 out of 5 stars
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Reviews by Dave T

TO

Toolstation

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1 out of 5 stars

I WAS CALLED A FAT T**T

I can put my hand on my heart and state that my hands are washed with this company due to 2 poor experiences at 2 different stores within the same week. One of these experiences has left me emotionally scarred and stressed. 1st experience was in the Shrewsbury store where I tapped on the door at 7.01am as I was in a rush and they were running behind to open. Upon opening I got told off by the manager for knocking on the glass! At this point I hit record on my phone and an argument broke out because I was waiting outside the doors and thr manager did not appreciate it and called me a window licker...😲 inside the store her colleague called me a fat t**t! This is the experience that has mentally affected me as I am so conscious that I am overweight...🥹. All of this was recorded and head office are on it...although this was nearly 2 weeks ago and I am none the wiser. Clearly I boycotted this store but stayed loyal to the brand. I needed an item so I did a click and collect for the Cannock store...big mistake! Upon entry 1 person in front of me and 1 person serving him, no acknowledgement of my presence whatsoever. His ignorance and rude behaviour kept on for over 5 mins whilst he was reading the catalogue with the customer, a queue had now formed behind when a rude young lady came out to serve. I had been waiting at the C&C counter but was summoned to the normal counter (whats the point of C&C) where I pointed out the lengthy wait...and the girl snapped at me " there's only 2 of us on and we're busy!" Wow! It was not busy for the 5 mins I was stood there being ignored! I could not believe the attitude, twice in a week... by management. That was the final straw, I just walked out (without my item!) as I was worried about what insults I would get. I am seeking legal advice against the Shrewsbury store as it really has knocked me for six, I will never use Toolstation again. The videos are on Youtube "Shrewsbury toolstation" if you want to see unprofessional behaviour!