Great service
Great service
4.6
Excellent
1,000 reviews
5-star
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💬Hasn't replied to negative reviews
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Review summary
Toolstation is exceptionally well-rated by customers. Customers particularly appreciate service and quality, though some mention concerns about customer service and communication.
✨
Based on reviews, created with AISee what reviewers are saying
Fast delivery
Fast delivery
I ordered an item on a Sunday and it…
I ordered an item on a Sunday and it was delivered on Monday! Very impressed.
Perfection!
Got what I needed quickly and easily. Very friendly service, which adds to the great experience.
Company details
Information provided by various external sources
No description available yet.
Contact info
🌐
Website
www.toolstation.com
All reviews
1,000 total • Write a review
Showing 361 - 370 of 996 reviews
AM
Ordered the tape on Sunday evening
Ordered the tape on Sunday evening and it was available for pickup first thing on Monday morning
Date of experience: July 4, 2025
AH
Not the best experience
Directors of Toolstation (if you are bothered)- must do better because Screwfix are looking a much better company right now, and probably run more efficiently. Good reactive service but poor delivery times and customer service level. Placed an order on 28th, one item to be next day delivery. Sunday text, all items ready for collection but unconfirmed about next day delivery item. Monday came and went, so did Tuesday - no next day item had been delivered (why am I chasing? Where is the notification texts all of a sudden?). Onto the Toolstation chat I went and was told the next day delivery item has gone awol so have sent another (not sure what would have happened had I not done the donkey work). So Wed came and then onto the chat again I went to be told BOTH, that's BOTH orders are ready for collection. Went to collect the entire order today but one item from the original completed (which should have been ringfenced for two weeks) and ready collect, had now gone awol. It was ME as the customer who suggested sending it out to me FOC and I await that next week. Toolstation were not going to suggest sending out the missing item. One entire week waiting for the order. Spoke to Toolstation support on the phone who practically said "sorry, but we did our best". Not even going to refund, compensate or gift voucher. Can't believe this level of service. So I'll reconsider in future as its a disgraceful level of service. (No patronising reply required Toolstation, I've heard your side already)
Date of experience: July 4, 2025
CR
The man that served me was very helpful…
The man that served me was very helpful and polite
Date of experience: July 4, 2025
J
Jerome
US
Ok service
I use Toolstation as a backup for Screwfix. I would use it more if I was offered a trade account. My Screwfix trade account has been very beneficial to my business. Unfortunately, Toolstation wouldn’t give me a trade account so my experience using the service hasn’t been as good as it could be.
Date of experience: July 4, 2025
SC
Staff very attentive
Staff very attentive. Prompt and friendly. Waiting times acceptable when busy. And generally good rotation of stock control. It's rare that a product is unavailable. I personally often rely on this store brand
Date of experience: July 4, 2025
IH
I bought an item and it was incorrect…
I bought an item and it was incorrect product and then rushed to holiday & tried to return unused & unopened product 39 days later when I returned to the UK they flatly refused to refund or give credit note etc. Screwfix would have accepted the return after 30 days having spoken to them. Don’t bother with Toolstation.
Date of experience: July 4, 2025
MJ
Good service from friendly staff.
Good service from friendly staff. Item's were ordered online and collected the next day, with no waiting at store.
Date of experience: July 4, 2025
K
KF
US
Didn’t deliver on time
Claimed to provide next day delivery then didn’t deliver on that commitment. When it did arrive, the box was in poor condition, held together with loose masking tape at one end. Customer service was unhelpful in this situation with no acknowledgement or apology for the inconvenience caused and to top it off, I now have the pleasure of paying a £9 return fee for an item they didn’t deliver in time to actually be used.
Date of experience: July 4, 2025
T
Convenient experience and great customer service
Great company. Competitive pricing, quick availability for pick up. After picking up a recent order in store I noticed there was a missing item when checking the order at home. I notified customer services via their website who advised me to visit the store to receive the item. The store were great and provided the missing item.
Date of experience: July 4, 2025
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