Titan Travel is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
The gentleman who took my call was very knowledgeable and it was very easy to book the holiday. He answered all my questions to my complete satisfaction and made the holiday booking experience a pleasure.
Our first Titan trip. The collection from home/return transport worked well, even though we didn't know the transport would be shared. This was not made clear on booking. The Hotel du Lac was clean and functional and not 4* in our opinion. The biggest let down was the food. We made it very clear on the booking, in the pre-trip WhatsApp group and on arrival that we are vegetarians. This appeared alien to the restaurant manager unfortunately. We ate out 3 nights as we couldn't face the pedestrian food. Italy is one of the best cuisines for non meat eaters but sadly Chef appeared to favour frozen veggie patties and tinned vegetables. Yuk. An oddity was having to order dinner at breakfast and always sit in the same place. Never experienced that before anywhere in the world. The Titan tour guide was very scatty and disorganised. She often changed group instructions/meet up points which confused people. Sadly I don't think she had ever been to the region before. She didn't know a great deal and whilst she was Italian, her command of English did not meet our expectations. On arrival at the airport, rather than a general welcome to the region and introduction to the tour, she spent the time reading from a folder telling us how much it costs to buy water at the hotel and on the bus. Each evening she would send a long cut and paste information message on WhatsApp giving details about the next day's trip. It would've been far better to have a knowledgeable guide who knows the area and who can speak about this face-to-face. Not impressed to be honest. On the day trip to Venice, she said on the bus 'well you will all know more about the place than me'?! That just about sums up the trip. She was however, kind and supportive to the elderly single passengers and provided chummy companionship. We weren't looking for that, we expected a first class Tour Manager who added value beyond the basics. We have just booked another trip later this year, a long haul trip to Africa, and we decided against Titan sorry.
I have just spoken to a marvellous man named Chandan, regarding my booking. He was extremely helpful and patient with me and talked my through all the stages to book my seat. I am extremely grateful for his help and his gentle manner.
Lisa was very efficient at booking the holiday we wanted. She promised to ring back with details and she did.
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Our original booked holiday (Greek Island Medley) was cancelled by Titan after sending the final confirmation to us confirming our holiday was going ahead. They rang us up a few days later to say the holiday had been cancelled, just 3 weeks before the holiday departure date as a hotel was overbooked. Even their booking conditions state that ‘we will not cancel after the balance due date, except for Unavoidable and Extraordinary Circumstances’ - overbooking a hotel does not meet any definition of unavoidable nor extraordinary. They rebooked us on this (more expensive) trip instead (as it has near similar dates and as we work we couldn't change our time off at such late notice). However Titan now charged us an additional late payment fee of £551.56 (for increased flight costs even after confirming by phone this would not be charged as they had flights available from their original allocation) for moving us to another trip (the one reviewed here). They felt £500 goodwill gesture was a good compensation payment, less than their late booking surcharge on the replacement holiday, clearly leaving us out of pocket (plus the base cost of the holiday was higher). In context at the same time they were advertising giving new customers higher discounts than this when they are trying to fill gaps on holidays (including different dates for the cancelled tour), but won’t suitably compensate existing customers. Shore Excursions and Pre-Information: We then had no end of problems with the cruise booking and shore excursions – all Titan published information (including on the booking confirmation) told us to book with Celestyal direct, the provided information never allowed this and Celestyal themselves confirmed on multiple occasions that Titan has to make the bookings as this was a group booking, that the Titan provided information was incorrect. This added more stress and us having ourselves to get Titan and Celestyal to resolve this. None of the information that Celestyal provided to Titan around our booking has ever been passed on to us, we still are awaiting the confirmation of shore excursions booking/invoice, Celestyal notified Titan that a tour was cancelled which was never passed on and important pre-cruise information was not forwarded by Titan. All of this was sent by Celestyal to Titan to pass on. Currently we do not have the refund for those cancelled shore excursions with Celestyal saying they are awaiting information from Titan, we are hundreds of pounds out of pocket as a result. There is no functioning agreement between MS Celestyal and Titan around Shore Excursions with both saying the other are responsible On Tour: Titan failed to advise the rep we were now on their tour and it was pure luck we saw the rep in the departure lounge before we left Gatwick so she knew to wait for us on arrival in Crete, else we would have been left behind at the airport in Crete. I totally agree with some over comments on this site regarding the mobility of people on tours is often not suitable for the tour – which slows everyone else down and results in parts of the itinerary being missed. This tour is not suitable for anyone with mobility issues, we had two people fall on our trip requiring medical intervention that we witnessed, and the end result was not just the tour ruined for those individuals but we missed out on seeing things as a result. Titan make no reference when booking that many Saga clients will be on the tour, and there is nothing in the Titan documentation or booking conditions that states we have to accept that some on the tour may have poor mobility and the holiday may be impacted as a result. Crete Hotel: The hotel was advertised as 4 star and was 2 star (there are other complaints re this hotel on this site saying the same) The room was basic, the beds hard with a very thin mattress and the bathroom so small you couldn’t even open the door fully. To get to the shower you had to negotiate the high sided bath which was a health and safety hazard. Titan are misadvertising/selling this hotel. Complaint: This has been all logged as a formal complaint with Titan and will be followed through the ATOL ADR process if necessary.
We recently experienced the Essence of Tuscany tour 12 - 19th June. Our first hotel the Montecatini Palace - was a very far fetched description of a palace! Our room was absolutely awful, dingy, small, one small old fashioned wardrobe, no coffee making facilities, awful decor, hot and stuffy with two small single beds. So we asked if they had a better room and we were given the family room on the top floor with fine views with opening windows to let in some light and air. The restaurant was super though and the staff were very good with preparing special meals for my gluten/egg free diet. They went out of their way to accommodate me. The itinerary was full on with little time for rest in between visits to the beautiful countryside and hill top villages that surround the area. I am sure some of the older guests would have welcomed a little later starts to the days out. But we saw a lot and the local guides in Florence, Lucca and Siena were very informative. Unfortunately, the bus/coach that we travelled on for the first 3 days was rather elderly and the driver had one or two problems with it, in as much as it was worn out. He struggled to get reverse gear getting us out of the airport, the air-conditioning was useless, the seats were collapsing and the noise from the underside of the bus was quite worrying. We thought we were about to brake down any minute. I would have expected better from Titan. The information we got from Titan was incorrect in as much as it had changed from the original. The times and days were altered without us being informed, which was not very useful. I do not think we would use Titan again.
Grand Canadian Coast to Coast This was our first "escorted' holiday and it very clearly demonstrated the benefits. No worries for us, a door to door service, and a tour manager (Alex) who took everyone's wishes, and needs, on board. The itinerary was ambitious and despite the weather making some things difficult, more than adequately fulfilled. If we had tried a self-drive version we would have missed doing so much. We'll definitely be doing a Titan tour again.
We had an amazing time. Great itinerary, great group of people and an excellent tour guide/ manager he was very knowledgeable,pleasant, caring and very helpful kept us updated on trips times of departure even sent us weather updates went above and beyond our expectations.
I have Just returned from the Southern Sights & Sounds tour which I thoroughly enjoyed. The size of the group was perfect & my fellow travellers were great company. The tour manager Steve Pritchard did a great job organising the trips & timings giving us the right amount of time to make the most out of our tours. The printed sheets that Steve handed out every couple of days were extremely useful & gave us a clear idea of timings etc. Nothing was too much trouble for Steve or Ron (our driver) & between them the transferring of our cases to our rooms & back on to the bus was well organised. The tour lived up to my expections. I found the mix of the social history & the music was well balanced. Thank you to Steve, Ron & my fellow travellers for making my holiday such a great one.
We have just returned from a Rocky Mountaineer and Alaskan Inside Passage cruise on the Konigsdam Holland America ship. The whole experience from arriving in Calgary to our departure from Vancouver 18 days later was so well organised. Our guide John Allen was amazing too, he worked 'above and beyond' and we can't speak highly enough of him and would thank him so much. His knowledge of every area was second to none. ,
This was our first tour with Titan. The Southern sights and sounds. Steve Pritchard was our Tour manager. From the moment we met at the airport nothing was too much trouble. The Tour it self was packed, so much to see in such a short time, Steve's words""this is a tour not a holiday". But having said that we came back full of Southern history and would have never have seen so much. My personal favourite was an evening at the Grand Ole Oprey, was everything I hoped and more!. Downside, came back a few kgs heavier.
Absolutely first class experience on my recent Deluxe Alaskan Voyage.everything ran smoothly and our tour guide John Allen was excellent throughout. His organisation, interesting information and good humour all added to a memorable holiday. Nothing was too much trouble for him. As a company I would be more than happy to use Titan again in the future.
Rocky Mountaineer and Alaska Cruise Much variety was packed into a very enjoyable 17 day holiday. John Allen’s depth of knowledge and experience enhanced our enjoyment considerably not just in providing “local” knowledge but in the very efficient handling of all the administrative arrangements. We booked the holiday through Saga, unaware that it was a Titan holiday, although it transpired that the two companies are, to all intents and purposes, one and the same. While away it became clear that those who had booked through Titan had received information not available to us prior to the trip. That might explain why we were surprised to incur so much additional cost on hotel breakfasts and evening meals that were not included and the level of tips which were over and above our expectations. Jane & Richard
