The gentleman who took my call was very…
The gentleman who took my call was very knowledgeable and it was very easy to book the holiday. He answered all my questions to my complete satisfaction and made the holiday booking experience a pleasure.
4.5
Excellent
1,000 reviews
5-star
4-star
3-star
2-star
1-star
💬Hasn't replied to negative reviews
📋
Companies on CrowdTrust can't offer incentives or pay to hide any reviews.
Review summary
Titan Travel is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
✨
Based on reviews, created with AISee what reviewers are saying
Lake Garda Tour - Disappointed
Our first Titan trip. The collection from home/return transport worked well, even though we didn't know the transport would be shared. This was not made clear on booking. The Hotel du Lac was clean and functional and not 4* in our opinion. The biggest let down was the food. We made it very clear on the booking, in the pre-trip WhatsApp group and on arrival that we are vegetarians. This appeared alien to the restaurant manager unfortunately. We ate out 3 nights as we couldn't face the pedestrian food. Italy is one of the best cuisines for non meat eaters but sadly Chef appeared to favour frozen veggie patties and tinned vegetables. Yuk. An oddity was having to order dinner at breakfast and always sit in the same place. Never experienced that before anywhere in the world. The Titan tour guide was very scatty and disorganised. She often changed group instructions/meet up points which confused people. Sadly I don't think she had ever been to the region before. She didn't know a great deal and whilst she was Italian, her command of English did not meet our expectations. On arrival at the airport, rather than a general welcome to the region and introduction to the tour, she spent the time reading from a folder telling us how much it costs to buy water at the hotel and on the bus. Each evening she would send a long cut and paste information message on WhatsApp giving details about the next day's trip. It would've been far better to have a knowledgeable guide who knows the area and who can speak about this face-to-face. Not impressed to be honest. On the day trip to Venice, she said on the bus 'well you will all know more about the place than me'?! That just about sums up the trip. She was however, kind and supportive to the elderly single passengers and provided chummy companionship. We weren't looking for that, we expected a first class Tour Manager who added value beyond the basics. We have just booked another trip later this year, a long haul trip to Africa, and we decided against Titan sorry.
I have just spoken to a marvellous man…
I have just spoken to a marvellous man named Chandan, regarding my booking. He was extremely helpful and patient with me and talked my through all the stages to book my seat. I am extremely grateful for his help and his gentle manner.
Lisa was very efficient at booking the…
Lisa was very efficient at booking the holiday we wanted. She promised to ring back with details and she did.
Company details
Information provided by various external sources
No description available yet.
Contact info
🌐
Website
www.titantravel.co.uk
All reviews
1,000 total • Write a review
Showing 991 - 996 of 996 reviews
DP
Grand tour of Japan for 21 days
Our tour guide Colin and local tour guide seiko were excellent throughout the tour. From the time we were picked up from home by Colin our driver, who was very punctual, to being met by our driver John to bring us home after the holiday was so well organised we could not fault anything. We had a daily schedule from Colin so we knew what we were doing, the hotels we stayed in were excellent, as was the staff, the country is so clean,all transport runs on time and the people are so friendly, food was good (if you like suishi),there was western style breakfast in the hotels though. We are now looking forward to our next tour with titan and hope it is as good as this one.
Date of experience: June 7, 2024
LS
Holiday booking
Made telephone booking with Titan and it was very seamless and staff helpful and knowledgeable
Date of experience: June 7, 2024
MR
Extremely helpful and understanding…
Extremely helpful and understanding advisor, went through everything for the holiday booked and answered and confirmed all of our questions and queries.
Date of experience: June 7, 2024
CR
A tough trip but worthwhile
Sicily, Jewel of the Mediterranean Great service to Gatwick. Loved the hotels. The only one that was disappointing was Mercure in Palermo which was very much a bed factory and chaotic breakfast. The other hotels were brilliant and the food was exceptional. As a suggestion why not add a free day on arrival , a free day in Palermo and a free day before departure. The itinerary was pretty intense and looking at the average age of those travelling it was quite a challenge. With three extra days at leisure you would feel that you both a tour and a holiday. There were supposed to be two free afternoons but these amounted to returning to the hotel at 3/4 pm! Also please include gratuities as these are embarrassing for both the customer and the guide
Date of experience: June 6, 2024
JO
JOAN O
US
Fantastic customer service
I had a few queries about our holiday when I was booking and Rita sorted everything out and gave me all the information I needed. She was absolutely lovely. I also had a query about an event on our holiday and someone called me back with an answer very quickly.Fantastic customer service 👌
Date of experience: June 6, 2024
The CrowdTrust Experience⭐
We're open to all
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
We champion verified reviews
Companies can ask for reviews via automatic invitations. Labeled Verified, they're about genuine experiences.
We fight fake reviews
We use automated software and a dedicated team to detect and remove fake reviews. We take action against anyone who tries to manipulate reviews on our platform.
We show the latest reviews
Reviews are displayed chronologically with the newest first, ensuring you always see the most recent customer experiences.
We encourage constructive feedback
We believe in honest, constructive feedback that helps both consumers make informed decisions and businesses improve their services.
We verify reviewers
We use various verification methods to ensure reviews come from real people with genuine experiences, not bots or fake accounts.
We advocate against bias
We work to ensure our platform remains neutral and unbiased, giving equal opportunity for all genuine reviews to be seen and heard.