Titan Travel is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
The gentleman who took my call was very knowledgeable and it was very easy to book the holiday. He answered all my questions to my complete satisfaction and made the holiday booking experience a pleasure.
Our first Titan trip. The collection from home/return transport worked well, even though we didn't know the transport would be shared. This was not made clear on booking. The Hotel du Lac was clean and functional and not 4* in our opinion. The biggest let down was the food. We made it very clear on the booking, in the pre-trip WhatsApp group and on arrival that we are vegetarians. This appeared alien to the restaurant manager unfortunately. We ate out 3 nights as we couldn't face the pedestrian food. Italy is one of the best cuisines for non meat eaters but sadly Chef appeared to favour frozen veggie patties and tinned vegetables. Yuk. An oddity was having to order dinner at breakfast and always sit in the same place. Never experienced that before anywhere in the world. The Titan tour guide was very scatty and disorganised. She often changed group instructions/meet up points which confused people. Sadly I don't think she had ever been to the region before. She didn't know a great deal and whilst she was Italian, her command of English did not meet our expectations. On arrival at the airport, rather than a general welcome to the region and introduction to the tour, she spent the time reading from a folder telling us how much it costs to buy water at the hotel and on the bus. Each evening she would send a long cut and paste information message on WhatsApp giving details about the next day's trip. It would've been far better to have a knowledgeable guide who knows the area and who can speak about this face-to-face. Not impressed to be honest. On the day trip to Venice, she said on the bus 'well you will all know more about the place than me'?! That just about sums up the trip. She was however, kind and supportive to the elderly single passengers and provided chummy companionship. We weren't looking for that, we expected a first class Tour Manager who added value beyond the basics. We have just booked another trip later this year, a long haul trip to Africa, and we decided against Titan sorry.
I have just spoken to a marvellous man named Chandan, regarding my booking. He was extremely helpful and patient with me and talked my through all the stages to book my seat. I am extremely grateful for his help and his gentle manner.
Lisa was very efficient at booking the holiday we wanted. She promised to ring back with details and she did.
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Grand Canadian Coast to Coast This was a holiday that delivered. It was never going to be particularly restful, but it was well-paced, with suitable pauses, even whole days occasionally, when we could either choose optional excursions or do our own thing. We were blessed with a well organised and conscientious tour manager in Alex, who was never happier than when we absorbed the beauty and the interest of our surroundings. These were as varied and rewarding as we’d hoped. The delayed flight home was a challenge, but at least it meant we had a little more time with our great bunch of fellow travellers. We would recommend this tour to anyone wanting to get a taste of east and west and those amazing Rocky Mountains.
Excellent experience, hotel is situated in a very good position and it is a first class hotel. Buses and trains used for getting around are first class. A well planned tour and our guide (Marcus) was one of the best guides we have ever had, so much information. Keep it up Marcus 👌. Thanks for the loan of the glasses 🤓. Now for the bad part of our experience, British Airways "absolutely rubbish" from booking in, what a terrible system, then we had to change airplane and lots of delays, both ways 👎
Very helpful and knowledgeable company
Do not believe Titan stating they want to review/help with your complaint. I emailed within 24 hours with requested details following Titan's response to my AVOID one star rating. I have heard nothing since, seven days later. I am still waiting for an email acknowledgement and email written response. Titan are the worst company I have come across for taking payment and then completely ignoring complaints. Very few businesses disregard their customers this way in 2024. Titan have no understanding of customer service and do not care about their customers or reviews. The lack of any customer service response is beyond appalling and shockingly bad. Deb - this isn't feedback. It is a complaint. do you understand the difference?
A great experience! The whole holiday was excellent. Pick up and flights were on time and the ship was breathtaking. The itinerary couldn't be faulted, the food was good and Bobby the guide was excellent, really knowledgeable and helpful without being intrusive. Our cabin, No 7, was below deck and, being next to the engine room, was noisy when cruising, but as we never cruised at night this wasn't a problem. The cabin was surprisingly spacious and well air conditioned. Our overnight moorings were always delightful and peaceful. We really enjoyed our holiday on Amorena.
We had a large group of people who all got on and were led by our Tour Manager Tom Doveston who was amazing. He made the tour great fun and the itinerary was varied and interesting. We had a few local guides too in Cagliari and Alghero who went into the history of Sardinia. All the hotels we were in were fine. Only one had a kettle for tea & coffee and that was in Oristano. Nowadays we get used to making our drinks when we return from excursions. Apart from that, great coach travel around the island, the Agriturismo (farm visits) were lovely. The food and people gave us more of an insight into Sardinia. Cagliari was an amazing capital city to explore, Alghero was a beautiful place. Personally I would like to stay longer there. The last hotel, Hotel Marana has an amazing pool and the beach is a 10-minute walk. The Marina is just a bit further where you’ll find a souvenir shop, restaurants, gelato and a supermarket nearby. Marinella station is a 5-minute walk from this hotel and the train takes 15 minutes to get into Olbia which is worth doing. We also added an extra 3 nights at the end of this group tour to stay longer and relax or explore a bit more on our own. We booked this extension with Titan at the time of booking the holiday. We also want to say how great Becky was on booking this for us with the extension. So lovely, friendly and did everything we asked. Anyway we thoroughly recommend this holiday and if you get Tom Doveston to be your tour Manager it will be your lucky day. He is the Hidden Treasure on this trip! Nothing is too much trouble and he is always in control and doesn’t flap. Thank you Tom and also to our fellow travellers for making this so enjoyable.
Excellent tour guide, Karen Macguire, she was a star 🌟 The Andaluccia tour was excellent, covering all of the places well even though a bit hectic at times due to short time in some places.
Tom our Tour Manager was excellent. His knowledge of the island and is organisational skills were very good. Unfortunately, the quality of the hotels and food provided fell well below the standard expected on a Titan tour. Many visits seemed to be wasting time to delay arrival at hotel, eg The Bandit Museum in Aggius and Porto Cervo. Finally we did not pass Tharros, which was part of the itinerary.
