The gentleman who took my call was very…
The gentleman who took my call was very knowledgeable and it was very easy to book the holiday. He answered all my questions to my complete satisfaction and made the holiday booking experience a pleasure.
4.5
Excellent
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Review summary
Titan Travel is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
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Based on reviews, created with AISee what reviewers are saying
Lake Garda Tour - Disappointed
Our first Titan trip. The collection from home/return transport worked well, even though we didn't know the transport would be shared. This was not made clear on booking. The Hotel du Lac was clean and functional and not 4* in our opinion. The biggest let down was the food. We made it very clear on the booking, in the pre-trip WhatsApp group and on arrival that we are vegetarians. This appeared alien to the restaurant manager unfortunately. We ate out 3 nights as we couldn't face the pedestrian food. Italy is one of the best cuisines for non meat eaters but sadly Chef appeared to favour frozen veggie patties and tinned vegetables. Yuk. An oddity was having to order dinner at breakfast and always sit in the same place. Never experienced that before anywhere in the world. The Titan tour guide was very scatty and disorganised. She often changed group instructions/meet up points which confused people. Sadly I don't think she had ever been to the region before. She didn't know a great deal and whilst she was Italian, her command of English did not meet our expectations. On arrival at the airport, rather than a general welcome to the region and introduction to the tour, she spent the time reading from a folder telling us how much it costs to buy water at the hotel and on the bus. Each evening she would send a long cut and paste information message on WhatsApp giving details about the next day's trip. It would've been far better to have a knowledgeable guide who knows the area and who can speak about this face-to-face. Not impressed to be honest. On the day trip to Venice, she said on the bus 'well you will all know more about the place than me'?! That just about sums up the trip. She was however, kind and supportive to the elderly single passengers and provided chummy companionship. We weren't looking for that, we expected a first class Tour Manager who added value beyond the basics. We have just booked another trip later this year, a long haul trip to Africa, and we decided against Titan sorry.
I have just spoken to a marvellous man…
I have just spoken to a marvellous man named Chandan, regarding my booking. He was extremely helpful and patient with me and talked my through all the stages to book my seat. I am extremely grateful for his help and his gentle manner.
Lisa was very efficient at booking the…
Lisa was very efficient at booking the holiday we wanted. She promised to ring back with details and she did.
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www.titantravel.co.uk
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Showing 1 - 10 of 996 reviews
DD
Essence of Japan Tour 2025
Essence of Japan Tour 2025 This was an absolutely wonderful tour! From start to finish, we visited fascinating destinations which were thought provoking, intriguing and in many instances, places and experiences we would not have discovered for ourselves had we been independent travellers. Our group size was 14 and we were supported throughout the entire trip by our excellent tour manager, Sarah Nye who was very friendly, experienced and knowledgeable. This helped to ensure we were always where we needed to be and were well prepared for each of the many experiences. This was particularly helpful when we were travelling by bullet train. In addition to Sarah, we also had a full time Japanese guide so between the two of them, we gained an understanding of the significance of each attraction and the lives of Japanese people and their ancient and unique culture. I cannot speak highly enough of our tour, but to fully appreciate it, the traveller has to do their own research beforehand to ensure their proposed visit is undertaken at a time when the climate is suitable to their needs. Whilst not very physically demanding, they must also be aware of their own fitness levels and seek guidance from the travel company if advice is needed. Travellers need to be prepared for early starts in the morning but this was never a problem to us as there were always so many new things to look forward to each day. Initially, I thought this trip was quite expensive but with hindsight I believe it was real value for money given the quality of the accommodation and the variety of activities we undertook. For those who are hesitant, I would suggest they set aside their reservations and book this trip. We are well travelled, but I have to say this holiday proved to be one of our best ever! We will certainly be travelling with Titan Holidays again.
Date of experience: July 28, 2025
S
SKW
US
Welcomed improvements
In the past, I have complained on several occasions about Titan's (Saga's) farcical approach to flight upgrades (and the ridiculous prices they quote). Well, someone has been listening - my last holiday booking online there were two flight options, Economy or Business, with clear pricing for each one. The price difference being quite close to the airlines difference in prices. Brilliant, no waiting for weeks for the flight team to come up with a ludicrous cost to upgrade. Even better, this wasn't a one-off, my current holiday the same options, Economy or Business. Plus, another improvement, seat selection. Previously, I was told, more than once, that I could book my preferred seat - but never could until check-in the day before. Now, 8 weeks before the holiday, I have received information with the itinerary regarding "Pre-Seating Information" about how to book my preferred seat - which I have done, small charge (or free with on-line check-in). So, 8 weeks to go without stressing about whether I can upgrade or worrying if I'm going to start my holiday wedged in a middle seat for 10 hours. Who ever is responsible for these changes - thank you. Customer retention strategy 10/10.
Date of experience: July 24, 2025
JR
A lovely lady who made everything easy
A lovely lady who made everything easy
Date of experience: July 23, 2025
DB
Mind-blowing India.....
Have used Titan for numerous long haul trips for a number of years which have all been excellent and so professionally managed. My last trip was to the Golden Triangle in India which was so much fun and excellent value for money. It also included two nights in a 5* hotel. In particular the early morning visit to the beautiful and etheral Taj Mahal and an accidental meeting with the queen of Jaipur were such unbelievable memory moments. A truly wonderful trip to a really vibrant and bonkers country. I have just booked their solo "Ultimate Turkey" for next year so counting the days on that one
Date of experience: July 21, 2025
AF
Best of Kenya and Tanzania June/July…
Best of Kenya and Tanzania June/July 2025. Very enjoyable trip, full of experiences. Ideal number (16) and a friendly atmosphere. Drivers all knowledgeable and helpful. The tour leader Lennox is quite exceptional - warm, engaged, always helpful and competent under any circumstances - including ensuring our safety when protests were turning nasty. He teased us, informed us and looked after us like family, with a smile and a giggle. The accommodation was very good and the holiday gave us everything we wanted. We very much appteciated the pick-up service.
Date of experience: July 18, 2025
MW
I feel that Titan really let us down
This is really a follow up review after my last for Titan Travel in June 2024. Then I awarded 3 stars because of a dreadful experience trying to book a holiday in India with an extension to Shimla. Now that I have been back home for some months I should update it with the actual experience. Have they earned more stars? No- they have earned less. Four reasons- 1) The hotel in Shimla was changed from the Oberoi (which we REALLY wanted to stay in) to the ITC Welcome just days before we left. The ITC is down a 2km single track off an already poor main road 10km out of Shimla. It is totally isolated and whilst a lovely hotel it would be impossible to simply walk into Shimla. There is no shuttle into town. Whilst the local rep was very helpful he was clearly embarrassed by our predicament and gave us another guide and car free of charge the next day. The Oberoi is an old colonial hotel in Shimla. This was a material change which Titan outright refused to change back. I would imagine because the contract with the ITC was binding and the customer mattered not at all. 2) Our hotel in Ranthambore was changed from the Regency to the Kothi with no notice whatever. We only knew when the coach pulled into the car park. 3) There was HUGE confusion over tipping with the brochure explaining that tour managers were tipped but guides were included. Our tour manager said that he had been downgraded to guide but still collected tips for everyone. 4) My wife is somewhat hard of hearing and despite trying to explain this to every guide we met they simply were not geared up to cope at all. We did get to wonderful places with a great group of fellow travellers but together with the original booking difficulties this holiday proved a bit of a trial.
Date of experience: July 17, 2025
VB
Informative
Spoke to Annette who was very friendly and helpful. I was told lots of information about the holiday , price of flight upgrades etc. it’s always a pleasure to book with Titan which I’ve done many times. Their holidays don’t disappoint
Date of experience: July 15, 2025
JF
On our Malta trip we stayed at the Radisson Blu Resort in St Julians…
On our Titan Malta trip we stayed at the one hotel for 7 nights which was awesome, and it was the Radisson Blu with fantastic pools and restaurants. The content of the tour was amazing about the history of Malta both recent and ancient. Gozo was a highlight and Malta is a very friendly destination and reasonable in cost for extras. Titan was a great choice to explore and experience Malta
Date of experience: July 15, 2025
J&
Titan Travel Route 66 Tour – A Journey to Remember
In June 2025, we had the opportunity to explore the heart of America on Titan Travel’s Route 66 tour — a legendary road trip that exceeded all our expectations. As the only Australians among 39 fellow travellers from the UK, we were warmly welcomed into the group, thanks in no small part to our wonderful tour leader, Stephen Pritchard. Our adventure began in the vibrant city of Chicago, where we met the group and immediately hit the road, ready to experience the iconic "Mother Road." From that moment on, the tour ran like clockwork. Stephen’s meticulous organization and clear communication ensured a smooth, stress-free journey — no small feat given the distance covered and the packed itinerary. What truly elevated the experience was Stephen’s deep knowledge of Route 66 and its rich history. Having led this tour multiple times, he brought the route to life with fascinating stories and helpful insider tips. His restaurant and café recommendations were spot-on, saving us both time and guesswork when it came to meals. The tour itself was a perfect blend of historic charm and modern marvels. We visited a diverse mix of bustling cities, nostalgic towns, and quaint roadside stops — each with its own slice of Americana. Optional excursions, including helicopter rides over the Grand Canyon, a nostalgic visit to a 60s Diner, and a dazzling dinner show in Las Vegas, added even more magic to the journey. Each activity was thoughtfully arranged and executed with precision. Special mention must go to Joe, our driver, whose calm demeanour, expert driving, and friendly attitude made a lasting impression. Navigating crowded city streets and long open highways, Joe’s professionalism and good humour kept everyone relaxed and happy. In short, this Route 66 adventure was more than just a tour — it was a nostalgic, fun-filled road trip through the soul of the USA. Thanks to Titan Travel, Stephen, and Joe, we came away with unforgettable memories, new friendships, and a deep appreciation for this historic highway.
Date of experience: July 14, 2025
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