All good 👌
🌟🌟🌟🌟🌟 loving the bike 🍻
4.0
Great
35 reviews
5-star
4-star
3-star
2-star
1-star
💬Hasn't replied to negative reviews
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Review summary
Thunder Road Motorcycles Ltd receives consistently positive reviews. Customers particularly appreciate service and professional, though some mention concerns about customer service.
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Based on reviews, created with AISee what reviewers are saying
Highly recommend Thunder Road
I recently bought a KTM from Thunder Road, and I couldn’t be happier. This is the third bike I have purchased from them and I have been thrilled with all of them. The customer journey was seamless from start to finish, Andy Powell was so professional, and he went above and beyond to ensure I was happy with everything when I went to pick up the bike. I would recommend them to everybody
Avoid if possible
Brought a bike which clearly wasn’t moted right. Stacks of paperwork missing headlight bulbs not even working a defective back tyre service not done and I could go on but I’ll save there embarrassment
Hi all just a huge thanku to Nigel …
Hi all just a huge thanku to Nigel especially an the crew from the shop from beginning to end an another huge thanku to the delivery of my purchase yet again from cmc motorcycles I've dealt with them many times an would always continue to use them . Super friendly an you always get a good deal , my bikes are always mint an when ever px I always get a mint mcycle with now getting my trust an there's explaining bike conditions. Well done an thanku once again all.
Company details
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Contact info
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Website
www.thunderroad.co.uk
All reviews
35 total • Write a review
Showing 21 - 30 of 31 reviews
RW
Popped into Cwmbran store with a group…
Popped into Cwmbran store with a group of pupils with special Ed needs. Me to buy something them to have a new experience. A big thank you to the team for welcoming us on this unexpected visit and a mega shout out to lee for looking after us. Great group that look after their regulars thank you
Date of experience: May 24, 2022
A
Andy
US
After both buying and selling bikes at…
After both buying and selling bikes at thunder road Gloucester I have to say the sales staff Mike rich and especially Jamie have been superb I will definitely use them when I change my bike in the future and parts department are very helpful will use again thanks Andy
Date of experience: May 9, 2022
ER
Dealt with Richard Granville at TR…
Dealt with Richard Granville at TR Gloucester and honestly the best "salesman" I've spoken to. Honest fella and catered to all my needs. Unfortunately I also spoke to another Richard who wasn't so accomodating and enjoyed talking over me when trying to explain an issue I'd had (on Richard Granvilles day off). All sorted eventually but the whole team should learn from Mr Granville. He's an asset to the team and only because of him I'd certainly go back to TR. Cheers RG!
Date of experience: April 22, 2022
PJ
Mel @Cwmbran site Rocks!
Hi. I let Melanie Richards sell me my 2nd Honda Crosstourer this week. Supreme service from cwmbran sales every time. Thankyou Mel I'm very happy all round with how you worked your magic and sold me the bike!
Date of experience: March 31, 2022
P
Paul
US
Purchased bike from cwmbran store…
Purchased bike from cwmbran store several years ago and such bad experience, about 10 things wrong when I went to collect on collection day, went there on dry morning by time i left because of all the probs it was closing time, dark and pouring with rain. as i lived just around corner i took it home with the plan to have decent ride the next day. on way home handling was awful. both tyres all but flat. bought 2nd from bridgend store, had to stop on way home as engine screaming it's head off due to wrongly set carb and the left had controls so loose they just spun around on bar.as cwmbran is my nearest bike dealer last year i thought give them another chance. ordered a brand new bike with several accessories. went in to collect on collection day and absolutely nothing done, bike not registered, not pdi'd, not had accessories fitted, nothing, so got my money back. couple weeks ago i stupidly thought again, hey they are my nearest dealer lets try one more time as they had a particular bike i wanted. so went into cwmbran store, had good look around the bike i wanted, they had a deal on new cbr500r, so spoke to salesman and said i definately wanted either the bike i had come to look at or the cbr on offer. could i book a test ride on a 2nd hand cbr (they had several) and the other bike to see which one i liked best. i was told they didn't like giving test rides, especially on more than one bike. so i said fine if i'll look elsewhere.
Date of experience: February 8, 2022
D
David
US
How not to try and sell a bike
Rang with the thought of buying a bike,it was advertised as being avalible for test rides. On speaking to sales man, this is not the case, instead I was offered to come and start the bike up and have a sit on it. After a round trip of 120 miles,Hardly the same thing!
Date of experience: December 21, 2021
RF
Great service from start to finish.
Great service from start to finish. I Called Thunderroad to arrange annual service and MOT for my Africa Twin. Had a great chat and got some great advice about a battery issue on the phone (as opposed to poor advice in the online forums). The quote for the service was really good so I booked myself in for the following week. It was a pleasant surprise to be given a free loaner bike (Honda NC750X). Very happy with the service. Very friendly staff members; They couldn't have been more helpful or cheerful. I'm very happy to recommend Thunderroad.
Date of experience: September 11, 2021
CC
Not as expected…Unreal
Not as expected… £160 for 4 spark plugs…plus fitting lesson learnt… not good
Date of experience: August 13, 2021
CM
Semi-new motorbike sold defective and long time for solving the problem.
This complaint is being made on behalf of Fabricio Tabachuk. ThunderRoad Store Customer. Fabricio: I know problems can happen, but I bought a semi-new scooter and had problems at the end of the second month, everything is being fixed in the warranty, but the mechanics are confused by the problem and now I am 50 days without the motorbike without foresight, and without motorbike reserve. I tried to renegotiate a new bike, but they wouldn't take it. The e-mails are rarely answered, how can I trust the motorbike again if it was not verified when it was sold? I'm very upset and I'm not going to do business with this company again.
Date of experience: July 19, 2021
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