All good 👌
🌟🌟🌟🌟🌟 loving the bike 🍻
4.0
Great
35 reviews
5-star
4-star
3-star
2-star
1-star
💬Hasn't replied to negative reviews
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Review summary
Thunder Road Motorcycles Ltd receives consistently positive reviews. Customers particularly appreciate service and professional, though some mention concerns about customer service.
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Based on reviews, created with AISee what reviewers are saying
Highly recommend Thunder Road
I recently bought a KTM from Thunder Road, and I couldn’t be happier. This is the third bike I have purchased from them and I have been thrilled with all of them. The customer journey was seamless from start to finish, Andy Powell was so professional, and he went above and beyond to ensure I was happy with everything when I went to pick up the bike. I would recommend them to everybody
Avoid if possible
Brought a bike which clearly wasn’t moted right. Stacks of paperwork missing headlight bulbs not even working a defective back tyre service not done and I could go on but I’ll save there embarrassment
Hi all just a huge thanku to Nigel …
Hi all just a huge thanku to Nigel especially an the crew from the shop from beginning to end an another huge thanku to the delivery of my purchase yet again from cmc motorcycles I've dealt with them many times an would always continue to use them . Super friendly an you always get a good deal , my bikes are always mint an when ever px I always get a mint mcycle with now getting my trust an there's explaining bike conditions. Well done an thanku once again all.
Company details
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Contact info
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Website
www.thunderroad.co.uk
All reviews
35 total • Write a review
Showing 11 - 20 of 31 reviews
CB
Thanks to Colin at Thunder rd under 3…
Thanks to Colin at Thunder rd under 3 minutes to put in a claim for a faulty screen on the nt1100. Then about an hour to fit I cant praise these guys enough always polite and professional thanks guys.
Date of experience: January 9, 2024
md
suzuki 650 v strom
many thanks to Nigel Davies and the team at thunder road bridgend . i recently purchased a suzuki DL650 AM3 V STROM. got to say every one was so helpful and so pleasant to deal with fair play to nigel yr a star many thanks for a fab bike * * * * *
Date of experience: October 28, 2023
R
Richard
US
I won’t buy another bike from them
I won’t buy another bike from them , I have bought 2 bikes this year , a Moto Guzzi Mandello V100 , I went to pick it up and they brought it out of the dealership with a cracked screen , it was only when I asked them to change the screen with another one on another V100 that they did so , the first response were will order another for you , I wasn’t excepting that . Then I bought an Aprilla scooter 125 for my daughter , they delivered that with a damaged bar end , I have also since discovered that there should be a safety split pin in the rear wheel bolt , which is missing , so obviously the bike hasn’t been checked over properly before delivery , one of the salesman told me he was sending out a replacement bar end , that was over a week ago , I still haven’t received it , the finance paperwork was done wrong , which is now costing me an extra £600 . I would advise people to stay well clear .
Date of experience: August 2, 2023
C
Client
US
Great Service from Thunderroad Cwmbran
Had a problem in setting up a Bluetooth headset device which I had bought from your thunder road dealership in Cwmbran, Gwent After attending at the shop was dealt with the accessories manager Lee who was so helpful and sorted out the matter in no time ( I had been trying for hours). Great service with no fuss. Please do pass on these comments to Lee who is without doubt a credit to your organisation.
Date of experience: June 7, 2023
AS
Absolutely amazing customer service
Absolutely amazing customer service, couldn't have asked for anything more. After having a bad experience with another dealer in Cardiff, Thunder Road certainly made me realise they aren't all the same. The staff at thunder road have been spot on, and extremely helpful through the whole process of buying my new motorbike. I would highly recommend them to anyone looking to buy a bike or service their current bike. The staff in the workshop were also extremely helpful, and very courteous. Thank you Lee and the rest of the team for such a positive experience.
Date of experience: May 23, 2023
K
Kevin
US
Great experience in remote part exchange
Having contacted a few dealers and been disappointed by the offers on my nearly new Harley, I was pleasantly surprised by the deal that Richard of Thunder Road presented in exchanging for a new Indian Chief. It’s always a worry when spending substantial sums of money with someone miles away that you’ve never met; However, throughout the process, Richard was highly professional with communication and even dealt gracefully with my last-minute colour change. The bike was delivered to my home on the date agreed and for the past three months I’ve had nothing but pleasure from it. I’d have no hesitation in working with Thunder Road next time I’m looking to change.
Date of experience: March 30, 2023
Mg
I ordered a screen for a bmw and Darren…
I ordered a screen for a bmw and Darren went to a lot of trouble to obtain a suitable screen and fittings after the supplyer stopped supplying the fitting kit. Superb service and easy to park after the cafe has now closed.
Date of experience: March 7, 2023
T
Tye
US
Great bike from a great company!
Wonderful experience from top to bottom, every person I spoke to in store treated me very well and Lee the gentleman that handled my sale was going above and beyond to help me chose the best deal for myself and might I say it was a test of patience and they knocked it out of the park! Good job guys!
Date of experience: February 9, 2023
LM
Hi I recently bought my much loved…
Hi I recently bought my much loved Kawasaki Versys 1000 from Thunder Road Cwmbran, and I have nothing but praise for these guys, my salesman was Lee, and there was nothing more he could do to explain or show me with the px or finance during my visit, in fact my whole experience during my visit and purchase was nothing short of fantastic and I would recommend your services to anyone, so much so I will be back for servicing etc in the future. Much love Louis
Date of experience: October 29, 2022
R
RAJ
US
Exceptional service from start to finish
Came to Thunder Road as I was after a used Triumph Scrambler. saw the bike I wanted, spoke to Sam at Bridgend, agreed the price, the finance, trade-in (very competitive), delivery and full documentation remotely with no hassel. Delivery on time/date was spot on, Bill swopped out the bikes with care. Overall exceptional service, cannot be faulted even arranged the MOT on my old bike as it was SORN'd. Highly recommended, Well done Sam & Bill, great ambassadors and a faultless service. .
Date of experience: June 7, 2022
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