All good 👌
🌟🌟🌟🌟🌟 loving the bike 🍻
4.0
Great
35 reviews
5-star
4-star
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💬Hasn't replied to negative reviews
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Review summary
Thunder Road Motorcycles Ltd receives consistently positive reviews. Customers particularly appreciate service and professional, though some mention concerns about customer service.
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Based on reviews, created with AISee what reviewers are saying
Highly recommend Thunder Road
I recently bought a KTM from Thunder Road, and I couldn’t be happier. This is the third bike I have purchased from them and I have been thrilled with all of them. The customer journey was seamless from start to finish, Andy Powell was so professional, and he went above and beyond to ensure I was happy with everything when I went to pick up the bike. I would recommend them to everybody
Avoid if possible
Brought a bike which clearly wasn’t moted right. Stacks of paperwork missing headlight bulbs not even working a defective back tyre service not done and I could go on but I’ll save there embarrassment
Hi all just a huge thanku to Nigel …
Hi all just a huge thanku to Nigel especially an the crew from the shop from beginning to end an another huge thanku to the delivery of my purchase yet again from cmc motorcycles I've dealt with them many times an would always continue to use them . Super friendly an you always get a good deal , my bikes are always mint an when ever px I always get a mint mcycle with now getting my trust an there's explaining bike conditions. Well done an thanku once again all.
Company details
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Contact info
🌐
Website
www.thunderroad.co.uk
All reviews
35 total • Write a review
Showing 1 - 10 of 31 reviews
EA
Basically really bad service
Basically , when they do a mistake, they refuse to take responsibility, until my honda forza 125cc reached 16000 miles, I've never had a problem, in fact I would praise the service provided, after that service. I've noticed the engine sounded different, loss of top speed, and the bike was redlining , (still is) at 60 mph, on odometer 65mph. Dismissed the data I have on a tracker, saying that isn't accurate, I call bull, the tracker is a metatrack v6, twice the honda heated grips failed, were replaced, during the 20k service, right after said service , bike suffered a massive oil leak, on the 16k service break fluid spilled onto the body work, I did say I would fix it, as I got retouch paint, keeps refusing to plug in the ecu, in two ofvthe services the ecu wasn't reseted, and no other dealership will touch it as it not their mistake, plenty more to say and none of it good at all, at this moment I'm still looking to fix the bike
Date of experience: October 9, 2024
RC
Moped Purchase - Thunder Road Motorcycles Bridgend
Purchased a moped for my 16 year old Son from Thunder Road Motorcycles Bridgend. Great service, staff are very helpful and professional. From the initial visit where we received advice from Chris, looking at mopeds, information about completing a CBT test etc, to making a purchase. When we returned to make our purchase, Andy was very helpful throughout the purchasing process and during collection, keeping us informed at all times. We'll be back to upgrade to a 125cc when my Son turns 17. Highly recommended.
Date of experience: September 22, 2024
DJ
Useless bike shop
I have rang thunder road many times for different parts for my bike, every time all they say is they can't get it, I rang today for something as simple as a set of spark plugs again to get told they haven't got them, zero help in finding or ordering them, attitude stinks.
Date of experience: August 16, 2024
B
BevW
US
No concept of customer service
Went to Bridgend today. Not stated on website but clothing section closed. Attitude of staff was bad. Was told clothing not open because no one will work on a Sunday and the staff that were there didn't want to be there either. No customer service what a shambles.
Date of experience: July 7, 2024
NC
After a tricky start we can't thank…
After a tricky start we can't thank Thunder Road enough . I bought an Indian motorcycle back last year . The bike had a few issues after it was delivered but Thunder Road and it's staff have been brilliant . Would highly recommended . They went above and beyond to get the bike sorted and sorted out some compensation for me . Thank you to Chris P and Andrew who really moved things along . I couldn't be happier with my purchase .
Date of experience: July 1, 2024
MK
Brilliant service received my new bike…
Brilliant service received my new bike today love the bike and great service
Date of experience: April 23, 2024
MH
I bought a new Kawasaki 400 Ninja from…
I bought a new Kawasaki 400 Ninja from Thunder Road at Cwmbran. The service was very professional and friendly. I really recommend this company as I can’t thank them enough.
Date of experience: April 5, 2024
N
NG
US
⭐️⭐️⭐️⭐️⭐️
I turned up without a booking and asked if there was any availability for my moped to be fitted with a new tyre, one of the staff members came and took a look at my moped wheel and then checked their stock inventory. They were able to supply and fit my moped with a new tyre on site and it was ready the following day. Considering this was unexpected/not booked in advance I was quickly taken care of, the speed from start to end was excellent, and the customer service was really good. This store and its ream areclearly well established as they knew how to address my need as a customer within the first visit. The showroom, shop and bikes were in immaculate condition, everything was labelled and kept to a high standard . This was my first time at this store, so my expectations were exceeded and I will be using this store as my first point of call for all future needs for my moped. I will most definitely will be looking to purchase a new bike from here in the future given the experience and quality workmanship I seen at this store. Staff: friendly, polite, helpful, customer focused, efficient Store: well maintained, high level of standards, full stocked, everything labelled for purchasing ease, well proportion layout Stock: large range of stock, well maintained, superb quality, genuine parts, excellent stock availability.
Date of experience: March 14, 2024
BT
I recently bought a Suzuki Burgman from…
I recently bought a Suzuki Burgman from Thunder Road Motorcycles in Bridgend who also gave me a very fair price on my trade-in and a fitted top box. The bike was delivered to my home in Bath and my old one collected. Everyone I dealt with from Richard to the delivery driver were friendly, efficient, polite and a pleasure to conduct business with. My only complaint is that they dont have a branch in Bath! Well done lads.
Date of experience: January 29, 2024
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