Lois was so informative and friendly
Lois was so informative and friendly, really gave us a good insight to the property and the market. Thank you.
4.1
Great
1,000 reviews
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Review summary
Thornley Groves Estate Agents receives consistently positive reviews. Customers particularly appreciate professional and service, though some mention concerns about communication and customer service.
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Based on reviews, created with AISee what reviewers are saying
Kelly McDermott is the perfect host…
Kelly McDermott is the perfect host agent showing us round. All the communications beforehand very good too. Thank you Thornley Groves for providing an most efficient service so far.
Lois McGuinness
Lois McGuinness was incredibly informative and helpful as we explored the house. She explained the entire process clearly and helped deepened my understanding of getting a mortgage as a first time buyer. I felt comfortable to ask any questions and was content with her informative answers! Looking forward to continue working with her :)
Very professional and responsive when…
Very professional and responsive when arranging and managing our rental property. Really quick to sort out repairs too when we first moved in.
Company details
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Contact info
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Website
www.thornleygroves.co.uk
All reviews
1,000 total • Write a review
Showing 971 - 980 of 996 reviews
M&
Brilliant service Ryan was a star⭐️⭐️⭐️
Brilliant service Ryan was a star⭐️⭐️⭐️
Date of experience: August 17, 2022
EB
Emma B
US
House viewing
Kelly McDermott, our estate was extremely welcoming, helpful and professional. Kelly was already at the property when we arrived early to greet us and was able to answer all of our questions with additional useful information. Thank you so much!
Date of experience: August 17, 2022
LM
Viewed a property via the Monton branch…
Viewed a property via the Monton branch this afternoon and was greeted by the lovely Kelly. Arranging the appointment was a breeze.
Date of experience: August 16, 2022
CL
Kelly was very good on our viewing
Kelly was very good on our veiwing, very happy and enjoyable to be around, would definatly recommend her.
Date of experience: August 16, 2022
T
Tina
US
Leigh Johnson, Thornley Groves (Vimto Gardens)
Leigh Johnson from Thornley Groves (Vimto Gardens), has recently become my new property manager. She got in touch to introduce herself to me, at which point we had a discussion about my property and several matters relating to the property and management. Leigh has been super helpful and very efficient in sorting out all of these matters in a very timely manner. Thank you Leigh, I look forward to continuing to work with you. Tina
Date of experience: August 15, 2022
JW
Kelly was very knowledgeable of the…
Kelly was very knowledgeable of the property and she was extremely helpful and professional.
Date of experience: August 14, 2022
SW
Thornley Groves are polite and…
Thornley Groves are polite and professional they re let my flat within 1 week. I would recommend them. Liam Pope liaised with me throughout the process so I was always kept in the loop
Date of experience: August 13, 2022
WW
My recent appointment with Liam Pope…
My recent appointment with Liam Pope from Thornley Grove Estate agents in Prestwich, he was punctual, and nothing was to much trouble, he explained everything I needed to know in a professional manner, he has plenty of local knowledge, and I was more than happy with our meeting, thank you.
Date of experience: August 13, 2022
J
Jess
US
WOULD GIVE 0 STARTS IF I COULD
WOULD GIVE 0 STARTS IF I COULD We signed with Thornley Grove around 4 months ago now. My friend was originally living with her friend in the apartment before I resigned with my friend. There was a broken bed, broken window, and a broken heater when we originally made the decision to sign for the flat. Thornley grove asked if I could give the deposit to the old tennant, under the pretense these issues would be fixed (which I can prove over email). These issues were first raised in late February, early March. When I moved in, none of these issues were fixed and we are now in August and I am currently still sleeping on a broken bed. Our property manager CIARA JEWSBURY, said it is my responsibility to get the money from the old tennant to get a new bed. Not only is this the most unprofessional thing I've ever heard, but also completely wrong as a bed goes down as general wear and tear which should be replaced by the landlord. At the beginning of July, the fridge freezer and the washing machine broke. We are now in mid-August and still have no working washing machine, and a half working fridge freezer. We have had to throw out around £100 worth of food which is not really ideal during a cost of living crisis, as well as paying for petrol to travel to our families to wash clothes, and then pay for launderette fees whilst paying nearly £1000 a month for the privilege. We had it confirmed last week that the washing machine and fridge freezer would be fitted as soon as possible. Since then, we have had the maintenance guy message us, telling us he's tried to get in contact numerous times with the agency to either pay the invoice or raise a purchase order number, and have since not had a reply. Neither he, or us can believe they've left us this long without basic appliances in a furnished property. Our property manager is impossible to get hold of. We have sent tens of emails, lots of messages in the portal and also tried to call. Her work mobile has said she is out of office since FEBRUARY and the office number has not once been answered in all of the times we have tried to call over the last 6 months. In the midst of all of this, Ciara then went on annual leave without delegating to anybody to sort this issue or letting us know she wouldn't be there. I have never known any professional be this bad with communication and it's completely selfish. We are currently taking this further with citizens advice which is a hassle for us, but all we want is the basic appliances we are paying nearly £1000 a month for. Also we have emailed the complaints department numerous times before you comment their email.
Date of experience: August 11, 2022
RD
Awful
Awful. Trying to get our deposit back no replies to emails, been told multiple different stories they just don’t care. We have £1500 we are waiting for and we are uni students who need this. They are disgusting do not go with them.
Date of experience: August 11, 2022
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