Thornley Groves Estate Agents
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WOULD GIVE 0 STARTS IF I COULD
WOULD GIVE 0 STARTS IF I COULD We signed with Thornley Grove around 4 months ago now. My friend was originally living with her friend in the apartment before I resigned with my friend. There was a broken bed, broken window, and a broken heater when we originally made the decision to sign for the flat. Thornley grove asked if I could give the deposit to the old tennant, under the pretense these issues would be fixed (which I can prove over email). These issues were first raised in late February, early March. When I moved in, none of these issues were fixed and we are now in August and I am currently still sleeping on a broken bed. Our property manager CIARA JEWSBURY, said it is my responsibility to get the money from the old tennant to get a new bed. Not only is this the most unprofessional thing I've ever heard, but also completely wrong as a bed goes down as general wear and tear which should be replaced by the landlord. At the beginning of July, the fridge freezer and the washing machine broke. We are now in mid-August and still have no working washing machine, and a half working fridge freezer. We have had to throw out around £100 worth of food which is not really ideal during a cost of living crisis, as well as paying for petrol to travel to our families to wash clothes, and then pay for launderette fees whilst paying nearly £1000 a month for the privilege. We had it confirmed last week that the washing machine and fridge freezer would be fitted as soon as possible. Since then, we have had the maintenance guy message us, telling us he's tried to get in contact numerous times with the agency to either pay the invoice or raise a purchase order number, and have since not had a reply. Neither he, or us can believe they've left us this long without basic appliances in a furnished property. Our property manager is impossible to get hold of. We have sent tens of emails, lots of messages in the portal and also tried to call. Her work mobile has said she is out of office since FEBRUARY and the office number has not once been answered in all of the times we have tried to call over the last 6 months. In the midst of all of this, Ciara then went on annual leave without delegating to anybody to sort this issue or letting us know she wouldn't be there. I have never known any professional be this bad with communication and it's completely selfish. We are currently taking this further with citizens advice which is a hassle for us, but all we want is the basic appliances we are paying nearly £1000 a month for. Also we have emailed the complaints department numerous times before you comment their email.