Lois was so informative and friendly
Lois was so informative and friendly, really gave us a good insight to the property and the market. Thank you.
4.1
Great
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Review summary
Thornley Groves Estate Agents receives consistently positive reviews. Customers particularly appreciate professional and service, though some mention concerns about communication and customer service.
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Based on reviews, created with AISee what reviewers are saying
Kelly McDermott is the perfect host…
Kelly McDermott is the perfect host agent showing us round. All the communications beforehand very good too. Thank you Thornley Groves for providing an most efficient service so far.
Lois McGuinness
Lois McGuinness was incredibly informative and helpful as we explored the house. She explained the entire process clearly and helped deepened my understanding of getting a mortgage as a first time buyer. I felt comfortable to ask any questions and was content with her informative answers! Looking forward to continue working with her :)
Very professional and responsive when…
Very professional and responsive when arranging and managing our rental property. Really quick to sort out repairs too when we first moved in.
Company details
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Contact info
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Website
www.thornleygroves.co.uk
All reviews
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Showing 951 - 960 of 996 reviews
BB
Ive been trying to contact for the past…
Ive been trying to contact for the past couple days & your calls keep going to voicemail. im unable to get through to anyone
Date of experience: August 30, 2022
MT
User Friendly website
User Friendly website - easy instant valuation online!
Date of experience: August 28, 2022
CM
Unprofessional, lack of urgency, and poor communication.
I listed my property with Thornely Groves after an initially very well-performed sales pitch and photo experience. From here our experience went progressively downhill. The viewings we initially had consisted of no continuity of care, and seemingly very inexperienced estate agents. One of whom went to the wrong house with the buyer for 20 minutes, and others had never been to the area and decided not to bother showing communal areas (such as a large gated garden, and underground carpark), so I honestly think that we would be able to do a better job ourselves. There is almost no urgency to notify us of progress, where we have not received feedback without having to chase ourselves. Finally, actually getting in contact is almost impossible, having called the office and several different agents that we have dealt with multiple times over multiple days we are still yet to get a response. Given that the main office is also the same line that is used when trying to book a viewing we are not really surprised that we've had lower interest that other similar properties listed with different agents. Overall, I would advise anyone to steer clear. I know that it was sold to us as "we sell the majority of properties in your area" - this might be true, but if so, only because they convince people to list with them, not because they are good at what they do.
Date of experience: August 26, 2022
RR
Property Viewing
We went to view a property today and was shown round by Kelly McDermott. She was exceptionally professional and very knowledgeable of the area and the house. She answered all our questions. She was very helpful indeed. A credit to the company. She is very sympathetic to the current market situation and the difficulties buyers are encountering.
Date of experience: August 24, 2022
TR
T R S
US
AVOID LIKE THE PLAGUE
The most unprofessional, untrustworthy company i've ever rented through. The lettings team will lie through their teeth to make a deal and get their commission. We viewed our place which contained dirty, broken furniture and were told it was being replaced for the start of our tenancy. Lies. We ended up having to provide our own furniture in a 'fully furnished' property. The property managers talk to you in the most condescending way, gaslighting you into thinking their errors are your fault and having no decency to hold themselves accountable. They also evicted us so the landlord could relist the property for more money a month than he could contractually increase the rent with existing tenants, leaving us now homeless. Then the cherry on top, the agents come back to us once we've moved out saying we owe them more money as their rental figures were a 'typo'. Absolutely ridiculous. Avoid renting with Thornley Groves.
Date of experience: August 23, 2022
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