Thornley Groves Estate Agents
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Disappointing management of my rental property
This review is in relation to my rental property managed by Thornley Grove. Initially, Thornley Grove showed promise and professionalism when trying to secure my business. However, this quickly declined once I signed on. After only a couple of months, I was passed from one agent to another without any communication or explanation. I was never informed when someone left or when a new agent was assigned to my property. The lack of continuity made it incredibly difficult to manage the tenancy, and I found their service to be disjointed and reactive rather than proactive. For a service I was paying for, I expected far better. Overall, a very underwhelming experience – at best a 2 out of 5. I would not recommend Thornley Grove based on my time with them.