Very quick delivery free of charge and…
Very quick delivery free of charge and easy to cut tile backer board
The Underfloor Heating Store
Reviews 1,000•
4.7
Shopping & Retail4.7
Excellent
1,000 reviews
5-star
4-star
3-star
2-star
1-star
💬Hasn't replied to negative reviews
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Companies on CrowdTrust can't offer incentives or pay to hide any reviews.
4.7
Excellent
1,000 reviews
5-star
4-star
3-star
2-star
1-star
💬Hasn't replied to negative reviews
📋
Companies on CrowdTrust can't offer incentives or pay to hide any reviews.
Review summary
The Underfloor Heating Store is exceptionally well-rated by customers. Customers particularly appreciate service and fast delivery, though some mention concerns about customer service and communication.
✨
Based on reviews, created with AISee what reviewers are saying
Resonable price
Resonable price. Fast delivery.
Out of stock
I ordered an air conditioning unit and received a shipping notification shortly after, which gave me confidence in the purchase. I had considered buying from larger, more reputable retailers, but the shipping notice reassured me it would be fine. Unfortunately, I never received tracking details despite the order being shipped, so I contacted customer support. That’s when I was told the item wasn’t actually in stock (they never once reached out to me proactively). By then, other stores had sold out. Lesson learned: next time, I’ll stick with the more reliable retailers. I won’t be shopping here again.
Good product well priced ,
Good product well priced , Came promptly
Company details
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Contact info
All reviews
1,000 total • Write a review
Showing 81 - 90 of 996 reviews
BH
All good
Item delivered promptly, good communication from the company.
Date of experience: April 14, 2025
MW
Underestimated the number of boards…
Underestimated the number of boards required to make their quote appear more competitive. They assumed no wastage (ie the boards would fit perfectly to the space without any off cuts) which is obviously not the case, as the rooms are not a multiple of the dimensions of the boards. This meant their quote seemed more competitive than others, when in reality, if it was accurate, it would have been similar. This only really became clear after delivery, at which point it was too late to switch to another system. Dom Hall, account manager, he said the best they can do is 15% off additional boards. So now I have to swallow an additional £400 of cost that wasn’t in the original quote, that should have been. Update - 22 April - was called by a friendly lady from customer service who apologised for the mistake and said they would refund the delivery charges, and look into why the system didn’t allocate sufficient materials to complete the job.
Date of experience: April 11, 2025
MO
Extremely helpful
Extremely helpful. Quick to respond to emails and any issues I have had. Also quick to offer a refund as I'd ordered the wrong Hive, I ordered a dual channel by mistake. Great customer service indeed.
Date of experience: April 9, 2025
MP
We are repeat customers due to the…
We are repeat customers due to the price, selection and customer service.
Date of experience: April 9, 2025
CT
Rapid recovery
Ordered cement boards. Arrived on time on a pallet, when removing cellophane, boards were damaged like something had collided with it in transit. Emailed Sunday eve with pics. Monday morn responded informing they will dispatch immediately... Received next day 11am ish. Impressive.thanks.
Date of experience: April 8, 2025
LP
Lou P.
US
I had an excellent experience with…
I had an excellent experience with Underfloor Heating Store! The customer service was outstanding – responsive, friendly, and very knowledgeable. I highly recommend Underfloor Heating Store to anyone looking for reliable products and top-notch service.
Date of experience: April 8, 2025
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