Review summary

Amazon has room for improvement based on customer feedback. Customers particularly appreciate service, though some mention concerns about customer service.

Based on reviews, created with AI

See what reviewers are saying

AL
waardeloos

allereerst ontving ik een koffer met 2 wielen, terwijl op de afbeelding duidelijk 4 wielen te zien zijn. Dan moet je eerst eindeloos chatten en uiteindelijk mag je dan terugsturen en moet je aantal dagen wachten tot zij fout hebben hersteld alvorens opnieuw te bestellen. Veel gedoe waar je niet op zit te wachten! Vervolgens zie ik een andere koffer die 40cm zou zijn. alleen omdat ik wil voorkomen wéér een verkeerde koffer te ontvangen heb ik contact gezocht met Samsonite. Zij mailen dat het vermoedelijk om 40 gaat. Dus check bij Amazon gedaan via chat en het zou echt 40cm moeten zijn geeft dame van de Amazon-chat aan. Alleen toen ik vroeg of de andere of het 40 bij 30 bij 20cm was moest ik van haar plotseling dat gaan navragen bij Samsonite. En dan kreeg ik ook nog eens een verkeerd mailadres van Samsonite van haar waar ik naartoe kon mailen. Vanhet kastje naar de muur, waardeloos dat Amazon gebeuren

Autisti arroganti che lasciano il…

Autisti arroganti che lasciano il furgone davanti al passo carrabile bloccando entrata. Pacchi con oggetti con confezione rotta spediti volutamente con confezione rotta poiché il pacco era integro. Poco seri

Urgent Complaint Regarding Faulty Product and Poor Customer Support Experience

I am writing to formally express my strong dissatisfaction with a recent purchase experience and the subsequent customer support I received through Amazon Egypt. Order Details: Product: Lenovo Slim i7 Laptop with Windows 11 (clearly written on the product page) Order ID: 405-7938611-5597108 Order Date: 22 June 2025 Upon receiving the laptop and powering it on for the first time, I was met with a critical system error: “Default Boot Device Missing or Boot Failed. Insert recovery media and hit any key then select Boot Manager to choose s new boot device or to boot recovery media” This clearly indicates a hardware failure or missing operating system, rendering the device completely non-functional out of the box. I contacted Amazon’s customer service immediately. Unfortunately, I was met with a lack of accountability and empathy: The representative refused to provide any viable solution, such as replacement, expedited return, or compensation for the disruption this caused. I was told the only option is to return the laptop and wait up to 30 days for a refund, despite the product being defective upon delivery. When I requested to file a formal complaint, the representative claimed he could only file an “internal complaint” which I would not be able to track or follow up on. Additionally, the representative refused to provide his full name, effectively shielding himself from accountability. I was only able to know its initial from an automatic follow up email: (Mr Nour W.) This Is Unacceptable for the following reasons: I chose Amazon over other vendors expecting reliability and customer-focused service. Being left with a defective product and no resolution for a month directly impacts my professional work and obligations. The dismissive attitude and lack of transparency by your representative only amplified my frustration. What I Expect: Immediate escalation of this issue to Amazon’s customer satisfaction or quality assurance team. A clear and trackable complaint process with reference number and follow-up. An expedited solution—either: Replacement with a working device within a few days, or Immediate full refund upon return and a compensation credit for the inconvenience, in order to buy another laptop on time for my work Internal review of the customer service interaction, especially the conduct of the representative I dealt with

Amazon sent the wrong item TWICE

Amazon sent the wrong item TWICE — my daughter missed her performance because of their failure Review: I’m shocked by how terribly Amazon handled what should have been a simple purchase. I ordered specific tap dance shoes for my daughter’s performance. Amazon sent the wrong item the first time. I contacted support, wasted over an hour, and was told to reorder. I did — and unbelievably, the second shipment was wrong too. Because of this, my daughter missed her concert — something that can’t be undone. I spent hours being transferred between dozens of agents, repeating myself, getting false promises that the refund would appear in “X hours.” Nothing happened. No one took responsibility. I paid double, dealt with return shipping costs, and was left with zero resolution. Amazon’s failure wasn’t just a logistics mistake — it was negligence, disrespect, and a complete disregard for the customer’s time, money, and trust. I’m a high-ranking professional and I will make sure this reaches every platform possible. I no longer trust Amazon, and I advise others to be very cautious — especially if your order actually matters.

Company details

Information provided by various external sources

American multinational technology company

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amazon.com

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100 total • Write a review

Showing 1 - 10 of 96 reviews
FF
1 out of 5 stars

As a company I actually like Amazon

As a company I actually like Amazon. I do a great deal of shopping on thier site. But I cannot rate them any higher than a one! When i order i expect whatever it is i order to work! Not too much ask? When the item doesn't work I will return it. Amazon has a good return policy. However they have now removed the free pick up from my doorstep service! So now Amazon have sent me an item that does not work and then Amazon now expect me to use my car, my petrol and my money to send the item back! I fully accept, if I'm sending it back as I don't like it or I've changed my mind, then should pay my part of the return. But not when they have sent me an item that does not work!

Date of experience: June 28, 2025

AG
1 out of 5 stars

The quality of items is dropping fast

The quality of items is dropping fast. You would think cork-board or basal wood, or anything even remotely like wood would be used for furniture. That is a cost worth purchasing. No. You get coated paper attempting to hold up shoes, or store items in, clothing. Dressers are now fabric and cheap material. Anything that is a shelf. You want a real item made of wood? Its gonna cost you $$$. Absolutely ridiculous. Expect to send your items back, A LOT.

Date of experience: June 28, 2025

MW
3 out of 5 stars

I ordered a denture adhesive from…

I ordered a denture adhesive from Amazon it was from a company called Adheza denture adhesive When it arrived it was an adhesive called Oralhoe Thermoplastic adhesive promising a adhesive for dentures. It’s states great comfort and that it lasts up to seven days. Total lies It didn’t last 4 hours and the bottom dentures even less, in fact once I drank anything it dissolved right away. This wasn’t what I was led to believe I was buying. It was also not the name that I ordered from Amazon.This cost £21 including delivery. Total waste of money totally dissatisfied with this. Also sending me a different name from the one I ordered.. Please can you help me here

Date of experience: June 28, 2025

JC
1 out of 5 stars

I ordered knives on Amazon

I ordered knives on Amazon, a fake arrived, for which I paid $200 more than the average market price. I found them at another warehouse much cheaper and of higher quality!!!

Date of experience: June 28, 2025

M
1 out of 5 stars

Nooit meer bestellen, waardeloos

Ik heb een magnetisch telefoonhoesje besteld met privacy scherm, nu past mijn mobiel erin maar hij is niet te bedienen met vingerafdruk. Daar baal ik enorm van. Ik zag dat het word uitbesteed aan China, en daar heb ik slechte ervaringen mee. Ik dacht amazon laat dit goed verlopen, maar ben heel erg teleurgesteld, en ik bestel dus nooit meer iets. Goeie service zou terbetaling zijn, want terugsturen heeft geen zin. Ik spreek uit ervaring

Date of experience: June 28, 2025

MD
5 out of 5 stars

Amazon detta bene dalla A alla Z si…

Amazon detta bene dalla A alla Z si trova di tutto e di più, parecchio conveniente anche come prezzi, ho avuto sempre esperienze positive.

Date of experience: June 28, 2025

CE
1 out of 5 stars

TERRIBLE CUSTOMER SERVICE!!l

Unfortunately, the rating does not start at "0" because that's the service I received after making, three different calls! 🤔 I "was" considering to become a prime member but had a few questions that were not available on their site!! Omg, NIGHTMARE..Customer service, intentionally hung up on me three different times when I said, "I seen a product and had a few questions before I decide." When I did "not" agree to the membership, until my questions were answered...they hung u everytime! I have ordered from Amazon before but I will, "NOT" spend my hard earned money, when I can't ask a simple question!!! There are other companies that are more personable that sell the same as Amazon! I guess they've gotten so big, customer service doesn't matter anymore, well, it does to me! Good riddings. Amazon!!!

Date of experience: June 28, 2025

MG
5 out of 5 stars

I had an issue with a parcel today

I had an issue with a parcel today, I contacted customer service and they were very helpful, they said they would arrange for my parcel to be redelivered, I was kept up to date with emails and had a call from them as well, I was even issued a refund for the inconvenience. My parcel turned up with no further problems. Thank you for all your help.

Date of experience: June 28, 2025

NM
2 out of 5 stars

What is the point of having prime…

What is the point of having prime membership when they deliver as per normal delivery window. Pathetic service - not my problem as a customer if you cannot validate and ensure 3rd party logistics deliver on time as per your confirmed SLA - there were no storms, natural disasters or disruptions, so no excuse - just Amazon using unreliable service providers at the cheapest rate. Another rip off service.

Date of experience: June 28, 2025

Hv
1 out of 5 stars

Its been months to where I've seen…

Its been months to where I've seen nasty changes on amazon, scams, with miniature items that are not what they make you believe. charging you amounts averaging a shipping cost so that you think twice about returning. Just to many dirty tricks. No more refunds only credit. No more free shipping without purchasing a certain amount. Its time to find another place.

Date of experience: June 28, 2025

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