Very quick delivery free of charge and…
Very quick delivery free of charge and easy to cut tile backer board
The Underfloor Heating Store
Reviews 1,000•
4.7
Shopping & Retail4.7
Excellent
1,000 reviews
5-star
4-star
3-star
2-star
1-star
💬Hasn't replied to negative reviews
📋
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Companies on CrowdTrust can't offer incentives or pay to hide any reviews.
4.7
Excellent
1,000 reviews
5-star
4-star
3-star
2-star
1-star
💬Hasn't replied to negative reviews
📋
Companies on CrowdTrust can't offer incentives or pay to hide any reviews.
Review summary
The Underfloor Heating Store is exceptionally well-rated by customers. Customers particularly appreciate service and fast delivery, though some mention concerns about customer service and communication.
✨
Based on reviews, created with AISee what reviewers are saying
Resonable price
Resonable price. Fast delivery.
Out of stock
I ordered an air conditioning unit and received a shipping notification shortly after, which gave me confidence in the purchase. I had considered buying from larger, more reputable retailers, but the shipping notice reassured me it would be fine. Unfortunately, I never received tracking details despite the order being shipped, so I contacted customer support. That’s when I was told the item wasn’t actually in stock (they never once reached out to me proactively). By then, other stores had sold out. Lesson learned: next time, I’ll stick with the more reliable retailers. I won’t be shopping here again.
Good product well priced ,
Good product well priced , Came promptly
Company details
Information provided by various external sources
No description available yet.
Contact info
All reviews
1,000 total • Write a review
Showing 41 - 50 of 996 reviews
TM
Don’t pay more than you need to
Half the price of like for like quote from MKM, needed next day and delivered at 9.30 am. Easy to order, great deliver service and excellent price thank you
Date of experience: June 5, 2025
HT
Very professional service
Very professional service and extremely quick delivery. Thank you 😊
Date of experience: June 5, 2025
KL
Very helpful customer service and…
Very helpful customer service and technical support when I needed if after the electricians had a fall out when fitting the mats ;-) Good Aftersales support which is hard to find these days
Date of experience: June 3, 2025
CF
C F
US
Impressive service from this company
What a pleasure to deal with this company. We needed advice about an old component and they were immediately able to identify it from a photo and sent a PDF manual for us to check if it would still work which it didn’t. No pressure to buy a new one but they were then able to tell us what would replace it. Order arrived early next day and we were regularly kept informed of tracking. Brilliant helpful, friendly and efficient service from Callum and David. Thank you.
Date of experience: May 28, 2025
c
customer
US
Just a joke
Just a joke, from the design having no transition boards to get the pipework in each room to have a heatmiser ufh8 missing. Check your orders carefully after 48 hours these lot don't want to know. Should have used WUNDA. UFH store may beat there prices its for a reason they sell you half a kit and a massive headache trying to get it to work. Very poor service will never use them again! Bog standard response no real answer. Also found out from heatmiser the thermostat supplied by these lot can not be used in a bathroom and need probes. Extra £50.This was designed by Harry croft at the underfloor heating store.
Date of experience: May 27, 2025
MJ
Great purchase
Needed my order the next day and it arrived in time for me to complete my project.
Date of experience: May 26, 2025
MT
Excellent service from knowledgeable…
Excellent service from knowledgeable staff to quick delivery, would not hesitate to recommend
Date of experience: May 25, 2025
NH
Quick delivery and excellent support on…
Quick delivery and excellent support on phone
Date of experience: May 24, 2025
AH
Great company
Exactly what I asked for. Quick delivery and good communication and service, what more could you ask for 👍
Date of experience: May 23, 2025
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