So affordable!
The Outlet has insanely good prices on certain items! I can't believe how cheap the Squishmallows are, as an avid fan and collector, this is perfect!
The Outlet is a media and publishing company that operates an online retail platform, offering a wide range of products across various categories. The company specializes in providing significant discounts, with promotions that can save customers between 20% to 50% off storewide. With a focus on affordability, The Outlet aims to attract budget-conscious consumers looking for value in their shopping experiences. Customers of The Outlet include individuals seeking quality products at reduced prices, particularly during promotional events like the stocktake sale. The company's website, www.theoutlet.co.nz, serves as a convenient shopping destination where consumers can explore various products while taking advantage of substantial savings. By emphasizing competitive pricing and a diverse selection, The Outlet positions itself as a go-to resource for shoppers looking to maximize their purchasing power.
The Outlet garners a mixed response from customers, with many praising its great prices and fast delivery. Reviewers frequently highlight the ease of navigating the website and the affordability of products, making it a popular choice for budget-conscious shoppers.
Positive comments emphasize the professional and friendly staff, as well as the wide range of items available. However, there are notable complaints regarding customer service, with some customers reporting negative experiences, including unhelpful staff and issues with product quality upon delivery. Additionally, concerns about misleading advertising and inadequate responses to problems have surfaced. Overall, while many enjoy the shopping experience at The Outlet, significant issues with customer service detract from the overall sentiment.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.8 | 56 | 100% | +0.4 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2026.
| Month | Average | Reviews |
|---|---|---|
| Sep 25 | 1.0 | 1 |
| Oct 25 | 5.0 | 2 |
| Nov 25 | 1.0 | 1 |
| Dec 25 | 1.6 | 5 |
| Jan 26 | 4.0 | 4 |
| Feb 26 | 4.0 | 5 |
| Mar 26 | 3.8 | 12 |
| Apr 26 | 3.7 | 3 |
| May 26 | 4.7 | 6 |
| Jun 26 | 3.7 | 9 |
| Jul 26 | 4.5 | 8 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 56 most recent reviews.
“They were very nice and the price was so good”
“Sent shoes to an autistic child with security tag on then refused to compensate and customer service disgusting attit...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Media & Publishing.
| Company | Overall | Legit | Service | Value | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 3.8 out of 5 (good) | 100 out of 100 | 3.2 out of 5 (fair) | 4.6 out of 5 (good) | 4.4 out of 5 (good) | +46% | 56 | |
| 2.2 out of 5 (poor) | 100 out of 100 | 1.7 out of 5 (poor) | 1.4 out of 5 (poor) | 1.7 out of 5 (poor) | +24% | 211 | |
| 4.0 out of 5 (good) | 100 out of 100 | — | — | — | −20% | 100 | |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | — | — | 61 | |
| 2.3 out of 5 (poor) | 100 out of 100 | — | — | — | — | 31 |
Bottom line: The Outlet is #3 of 5 on overall rating in this group. On service, SWD Media scores higher (5.0 vs 3.2).
56 reviews of The Outlet. Filter by what matters to you.
The Outlet has insanely good prices on certain items! I can't believe how cheap the Squishmallows are, as an avid fan and collector, this is perfect!
Great product description, great discount and fast delivery. Very happy with the product, true to size and very flattering - Jeanswest Tummy Trimmer Women's Straight Jeans
Very prompt delivery. Completely user friendly thank you
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Bargain prices!
Great quality and price
Website is easy to navigate, enough search break down options. Super easy to shop online at the outlet. I store customer service has always been great!
Good communication regarding shipping of items, easy returns and exchanges in store, and really good prices
I bought jeans & they did not fit me. I returned them & just a couple of days later, I was received a redu d in the form of store credit. Really impressed with this company.
Converse shoes were a great price. Staff are always so friendly and this occasion was no different. Highly recommend.
Just bought a bike rack online Great price and top quality product Very speedy free delivery Look forward to more purchases with this great company Cheers Mike Smith
When i placed my online order I submitted a click and collect in Auckland. What I wanted was a delivery to Whangarei. Phoned Whangarei store, who chased it up and advised my error. They contacted Mt Wellington branch. I got a call from Shannon from the Mt Wellington branch to advise they were currently having issues with their system and once up and running, it would be sent, this was Wednesday. I needed by friday as I purchased the bag specifically to take to Asia. Shannon phoned me and said she pulled the order out and manually actioned the delivery so I could get on time. Today is friday and my bag arrived. I just received a call from the lovely Shannon to see if the bag arrived, now that is what I call exceptional service, she did everything she could to get it to me and then followed it up with a phone call. Thank you so much, I am so appreciative for the amazing service I received from Shannon. You are one in a million
Fast delivery! Good product I got cheap converse that I wear every day
The Outlet is a media and publishing company that operates an online retail platform, offering a wide range of products across various categories. The company specializes in providing significant discounts, with promotions that can save customers between 20% to 50% off storewide. With a focus on affordability, The Outlet aims to attract budget-conscious consumers looking for value in their shopping experiences. Customers of The Outlet include individuals seeking quality products at reduced prices, particularly during promotional events like the stocktake sale. The company's website, www.theoutlet.co.nz, serves as a convenient shopping destination where consumers can explore various products while taking advantage of substantial savings. By emphasizing competitive pricing and a diverse selection, The Outlet positions itself as a go-to resource for shoppers looking to maximize their purchasing power.
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