Where the score comes from

Each source counts by its number of reviews. Only reviews written by people are scored.

Rating, volume, share of the score, six-month trend and fake-review risk for each source
Source	Rating	Reviews	Weight	6-mo	Fake risk
Trustpilot Imported Trustpilot reviews	4.7	60	100%		● Low

4.7 / 5 overall

60 reviews across 1 scored source

How fake risk works ⓘ

Reputation trend

Monthly average rating from reviews written by people · latest review Jul 2026.

Last 3 months: 4.7
12-month avg: 4.7
All-time: 4.7
Category avg: 4.1

Monthly averageCategory average

How it compares

Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Animals & Pets.

Overall rating and review count for this company and similar companies
Company	Overall	Legit	Service	Delivery	Website & app	Trend	Reviews
The Online ClinicThis company	4.7 out of 5 (good)	100 out of 100	4.7 out of 5 (good)	4.7 out of 5 (good)	4.6 out of 5 (good)	—	60
Lyka Pet Food	4.8 out of 5 (good)	100 out of 100	4.8 out of 5 (good)	4.8 out of 5 (good)	4.5 out of 5 (good)	—	1,100
Pets at Home	4.6 out of 5 (good)	100 out of 100	4.6 out of 5 (good)	3.9 out of 5 (good)	4.3 out of 5 (good)	—	999
Internet Reptile	4.3 out of 5 (good)	100 out of 100	4.1 out of 5 (good)	4.3 out of 5 (good)	4.0 out of 5 (good)	+2%	458
Naturo Natural Pet Food	4.1 out of 5 (good)	100 out of 100	4.2 out of 5 (good)	4.5 out of 5 (good)	4.0 out of 5 (good)	−33%	407

Bottom line: The Online Clinic is #2 of 5 on overall rating in this group.

Oisín

1 review

Jul 30, 2026

Featured

Good

Good, quick and easy experience.

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Westcroft0

1 review

Jul 30, 2026

Featured

Prompt review service & Medication sent Quickly

Prompt review service and medication is dispatched swiftly - would recommend

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Louise Smith

1 review

Jul 28, 2026

Featured

Highly Recommended

Excellent communication. Online messages responded to extremely quickly and prescriptions authorised and items dispensed and delivered very quickly. I felt that care was taken to ensure I understood how to use products safely and for maximum effectiveness. Cannot comment yet on results as only been using the products for a few days.

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woj joy

1 review

Jul 28, 2026

Featured

Happy to Pay, Just Needed My Medication Quickly

As a visitor to the UK, I unexpectedly had to extend my stay and urgently needed a one-week supply of my regular medications for diabetes (insulin), high blood pressure, and an autoimmune condition. I provided proof of all my existing prescriptions, yet it took two days for only one medication to be approved. I was then told I needed to complete separate consultations for the other two medications. The cost was never the issue. If additional consultation fees were required, I would have happily paid them all at once. My priority was receiving my medication quickly, as your service advertises itself as an emergency service with fast responses. Instead, I lost valuable time waiting, only to be told to start the process again for the remaining medications. The process felt unnecessarily drawn out and gave the impression that multiple consultations were being prioritised over resolving an urgent request efficiently. When someone is at risk of running out of essential medication, time is far more important than paperwork. If you genuinely offer an emergency repeat prescription service, don’t waste potential customers’ time when they need help the most

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Ange

1 review

Jul 28, 2026

Customer service is outstanding

Customer service is outstanding. Along with the speedy turnaround on orders. Great service all around.

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Candice

1 review

Jul 27, 2026

Absolutely incredible service thank you…

Absolutely incredible service thank you so much highly recommended

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Ms Margaret Lewis

1 review

Jul 27, 2026

Fast and reliable service- highly…

Fast and reliable service- highly recommended.

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Asma Fouz

1 review

Jul 24, 2026

Great and very quick service

Great and very quick service, they really helped me a lot I was in so much pain before but the prescription came out on the same day and that helped me a lot.

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Seb

1 review

Jul 24, 2026

Works Great

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Miss walker

1 review

Jul 23, 2026

Fast service

Fast service. Medication arrived the next day.

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william cocker

1 review

Jul 22, 2026

professional service

found the service very good and professional quick and at a good price would recommend there service

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Leanne

1 review

Jul 20, 2026

Quick and easy.

Quick and easy. Sent them my consultant letter, and everything had been reviewed in 24 hours and then dispatched quickly.

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Gary Chapple

1 review

Jul 20, 2026

Exceptional service!

Exceptional service, super easy to deal with and everything arrived as promised the following day. I’d highly recommend them! Thanks Guys!

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Miss Linda Hopkins

1 review

Jul 19, 2026

consultation was very useful and…

consultation was very useful and prescription done and dispatched same day.was made aware prior to purchase side effects.Product arrived next day decided against taking due to so many other possible side effects

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1 review

Jul 19, 2026

Fantastic super helpful and grateful…

Fantastic super helpful and grateful for the service

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David Hudd

1 review

Jul 19, 2026

Good prompt service

Good prompt service, web pages easy to follow

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Grace.

1 review

Jul 18, 2026

Good service

The doctor who helped me with my prescription was very patient with me verifying information to get the medication that I needed.

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Joshua Hughes

1 review

Jul 18, 2026

Was told my case was to complex

Was told my case was to complex when all I was asking was some adjustments on the note to protect myself and allow me to work until I could speak with gp with there long wait times now work wont allow me to work I thought there whole reason was for this exact situation wasn't asking for long term was just asking for enough time with gp and ocupational health I don't care about the money just want to make a living and protect myself to much to ask for

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Mary Burney

1 review

Jul 18, 2026

ordering prescriptions

it is easy to order and get support from prescribers on line. They ask lots of questions to make sure you are safe.

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Rebekah

1 review

Jul 16, 2026

Excellent and fast service

Report

Month	Average	Reviews
Jun 26	4.8	17
Jul 26	4.7	43

The Online Clinic reviews & trust report

The Online Clinic has a positive customer experience.

Best for

Watch out for

Where the score comes from

Reputation trend

What people praise & complain about

Top praiseof 56 positive reviews

Top complaintsof 4 negative reviews

How it compares

Reviews

See what reviewers are saying

Good

Prompt review service & Medication sent Quickly

Highly Recommended

Happy to Pay, Just Needed My Medication Quickly

Customer reviews (60)

Alternatives to The Online Clinic

Lyka Pet Food

Pets at Home

Internet Reptile

Naturo Natural Pet Food

Avvocato in Famiglia

NOOD Pet Food

The CrowdTrust Experience⭐

Good

Prompt review service & Medication sent Quickly

Highly Recommended

Happy to Pay, Just Needed My Medication Quickly

Customer service is outstanding

Absolutely incredible service thank you…

Fast and reliable service- highly…

Great and very quick service

Works Great

Fast service

professional service

Quick and easy.

Exceptional service!

consultation was very useful and…

Fantastic super helpful and grateful…

Good prompt service

Good service

Was told my case was to complex

ordering prescriptions

Excellent and fast service

About The Online Clinic

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