Where the score comes from

Each source counts by its number of reviews. Only reviews written by people are scored.

Rating, volume, share of the score, six-month trend and fake-review risk for each source
Source	Rating	Reviews	Weight	6-mo	Fake risk
Trustpilot Imported Trustpilot reviews	4.7	60	100%		● Low

4.7 / 5 overall

60 reviews across 1 scored source

How fake risk works ⓘ

Reputation trend

Monthly average rating from reviews written by people · latest review Jul 2026.

Last 3 months: 4.7
12-month avg: 4.7
All-time: 4.7
Category avg: 4.1

Monthly averageCategory average

How it compares

Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Animals & Pets.

Overall rating and review count for this company and similar companies
Company	Overall	Legit	Service	Delivery	Website & app	Trend	Reviews
The Online ClinicThis company	4.7 out of 5 (good)	100 out of 100	4.7 out of 5 (good)	4.7 out of 5 (good)	4.6 out of 5 (good)	—	60
Lyka Pet Food	4.8 out of 5 (good)	100 out of 100	4.8 out of 5 (good)	4.8 out of 5 (good)	4.5 out of 5 (good)	—	1,100
Pets at Home	4.6 out of 5 (good)	100 out of 100	4.6 out of 5 (good)	3.9 out of 5 (good)	4.3 out of 5 (good)	—	999
Internet Reptile	4.3 out of 5 (good)	100 out of 100	4.1 out of 5 (good)	4.3 out of 5 (good)	4.0 out of 5 (good)	+2%	458
Naturo Natural Pet Food	4.1 out of 5 (good)	100 out of 100	4.2 out of 5 (good)	4.5 out of 5 (good)	4.0 out of 5 (good)	−33%	407

Bottom line: The Online Clinic is #2 of 5 on overall rating in this group.

Reviews

60 reviews of The Online Clinic. Filter by what matters to you.

4.7ⓘ

Customer reviews (60)

60 reviews in the last 12 months

Write a review

beverley darko

1 review

Jul 1, 2026

Terrible I will never use their service…

Terrible I will never use their service ever again. They’re so rude so disrespectful and scammers.

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Mellisa Jayne

1 review

Jun 27, 2026

After being told a few days previously…

After being told a few days previously that my medication would not be shipped out just yet due to the extreme heat and it needing to be stored and kept cold , on the hottest day yet I had a message to say it was being delivered. I was not going to be home, my postman decided instead of leaving it in a shady spot or delivering to a neighbour that he would leave it in the full sun and sign for the package himself (granted that is not online clinics fault but hold on for a minute) When I had arrived back home , I brought my package inside, the cool packs inside to keep it cold had melted and were warm, along with my medication. After contacting online clinic for help with this, they told me that the medication would be fine even after telling them how long it had been left in direct sun for. I told them too, which they already know that this medication could not be left out for more than a few hours in 30 degree heat, it had been 2.5 hours just on my doorstep in 34 degree heat. I asked if they could guarantee that it would be safe to use after they told me it was fine and they said yes. I was uncomfortable and not happy with this response and they didn’t seem to want to help rectify this. I’ve since cancelled my automatic subscription with them, medication has been disposed of and I’m now down almost £200 The only reason I’ve given them an extra star is because I have used them for a few months now and they have been great any other time

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Month	Average	Reviews
Jun 26	4.8	17
Jul 26	4.7	43

The Online Clinic reviews & trust report

The Online Clinic has a positive customer experience.

Best for

Watch out for

Where the score comes from

Reputation trend

What people praise & complain about

Top praiseof 56 positive reviews

Top complaintsof 4 negative reviews

How it compares

Reviews

Customer reviews (60)

Terrible I will never use their service…

After being told a few days previously…

Alternatives to The Online Clinic

Lyka Pet Food

Pets at Home

Internet Reptile

Naturo Natural Pet Food

Avvocato in Famiglia

NOOD Pet Food

The CrowdTrust Experience⭐

About The Online Clinic

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