The Online Clinic
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Happy to Pay, Just Needed My Medication Quickly
As a visitor to the UK, I unexpectedly had to extend my stay and urgently needed a one-week supply of my regular medications for diabetes (insulin), high blood pressure, and an autoimmune condition. I provided proof of all my existing prescriptions, yet it took two days for only one medication to be approved. I was then told I needed to complete separate consultations for the other two medications. The cost was never the issue. If additional consultation fees were required, I would have happily paid them all at once. My priority was receiving my medication quickly, as your service advertises itself as an emergency service with fast responses. Instead, I lost valuable time waiting, only to be told to start the process again for the remaining medications. The process felt unnecessarily drawn out and gave the impression that multiple consultations were being prioritised over resolving an urgent request efficiently. When someone is at risk of running out of essential medication, time is far more important than paperwork. If you genuinely offer an emergency repeat prescription service, don’t waste potential customers’ time when they need help the most