Teladoc Health

4.699 out of 5 stars
4.7
Excellent1,000 reviews

TrustScore

4.7
4.699 out of 5 stars
Excellent
5 out of 5 stars
878
4 out of 5 stars
36
3 out of 5 stars
31
2 out of 5 stars
17
1 out of 5 stars
38
1,000 reviews in total

Review summary

Teladoc Health is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.

Based on reviews, created with AI

Featured Reviews

4/4 slots
POPULAR
5 out of 5 stars
5/5

Provider was kind and efficient

Provider was kind and efficient

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0
🔥 High engagement
POPULAR
5 out of 5 stars
5/5

This was extremely efficient

This was an extremely efficient, affordable process and the app was easy to use.

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0
🔥 High engagement
POPULAR
5 out of 5 stars
5/5

This process is streamlined to…

This process is pretty streamlined to get a telehealth doctor. I love that they hear you and respect your privacy, time ...Read more

0
0
🔥 High engagement
POPULAR
5 out of 5 stars
5/5

My experience was great because of my therapist Hillary

My experience was great because of Hillary my therapist, she is amazing and I don't know what I do without her. This com...Read more

0
0
🔥 High engagement

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5 months ago
5 out of 5 stars

Dr was friendly

Dr was friendly, nice and knowledgeable. Helped me out over a phone call and entire visit was under 20 min from time of call till script was ready. Overall an amazing visit. Thank you

Helpful?
5 months ago
5 out of 5 stars

100% satisfied from my initial call to…

100% satisfied from my initial call to picking up my Rx my Dr called in.

Helpful?
ES
ES
1 reviews
5 months ago
1 out of 5 stars

3 days of stress trying to see a doctor

I made an appointment for a video consult on July 5 and spent an entire day preparing and uploading documents. I opened the app 10 minutes before my appointment and waited for 2 hours without a doctor turning up. I called customer service twice. The first time, the agent told me I was in the queue and had to wait for the next available doctor. The second time, they rescheduled my appointment for a phone consult the next day. I waited today and no phone calls came in. Then they canceled my appointment after I set aside 2 days to consult a doctor. Now I am still sick, stressed out, and exhausted after spending 3 hours waiting for any doctor to turn up. I spent 3 days: - Submitting insurance information - Filling out personal and medical information - Making 2 appointments - Filling out payment information - Preparing documents for the appointments - Uploading documents - Waiting in front of a camera/phone for 3 hours - Contacting customer service 3 times - Getting my appointments canceled while I waited Now I'm so exhausted that I can barely use a phone. I will have to wait until tomorrow to find another company and set up a new account.

Helpful?
5 months ago
5 out of 5 stars

Great service

Great service

Helpful?
Lisa Lee
Lisa Lee
1 reviews
5 months ago
5 out of 5 stars

Exceptional service

Exceptional service

Helpful?
Yoli Florida
Yoli Florida
1 reviews
5 months ago
5 out of 5 stars

Teledoc was a godsend on Holiday weekend

Teledoc was a godsend for accessing quick and critical treatment over a holiday weekend for a health issue that would have become much worse by Monday. From calling in and hanging up with a treatment plan and prescription in place, the care was very professional, quick and helpful. Highly recommended!

Helpful?
5 months ago
5 out of 5 stars

Very quick diagnosis and treatment

Very quick diagnosis and treatment. Provider was very kind and patient with my questions. She was clear about what she was doing and the next steps as well as the medication I needed and potential side effects. Very happy with the visit.

Helpful?
Evelyn N.
Evelyn N.
1 reviews
5 months ago
5 out of 5 stars

Super Convenient

Super Convenient. It was right to the point, quick and super easy. The physician was kind, he listened patiently and was super clear explaining everything. Will definitely use again.

Helpful?
5 months ago
5 out of 5 stars

Love Teladoc Health

Love Teladoc Health. Just like going to the Dr without leaving your house!!

Helpful?
Lina Sanchez
Lina Sanchez
1 reviews
5 months ago
5 out of 5 stars

Teladoc Great Experience

The doctor who saw me was very professional, knowledgeable and polite. The web page was easy to navigate. I recommend the Teladoc Health.

Helpful?
5 months ago
5 out of 5 stars

I highly recommend using Teledoc for…

I highly recommend using Teledoc for any required medical care. I recently used it to meet with a dietician. The dietician helped me understand that nourishing my body isn't a restriction, but about smart sustainable choices. Her compassionate approach and expertise made achieving my health goals feel attainable and enjoyable. I highly recommend using this service.

Helpful?
Wanda Jackson
Wanda Jackson
1 reviews
5 months ago
4 out of 5 stars

They don’t tell you that a Teladoc…

They don’t tell you that a Teladoc can’t help a female 60 or over for a UTI. So my visit was useless. Wasted my time and so did the Dr.

Helpful?
5 months ago
4 out of 5 stars

Remove the block from unknown callers…

A representative helped me to register on the TelaDoc. Then, helped to me to make an appointment. Then i received a call from a doctor quickly. However, i missed the doctors’ call because of the block on my phone. 1) They should advise patient to remove the block for unknown callers on their cell phone and give them time to do so. 2) the person who kindly helped me register and make an appointment asked me to complete the survey at the end of the call. While I was doing the survey, the call from the doctor came through and I could not answer it. Please make the necessary adjustments so that the caller can complete the survey and be available for the doctor’s call.

Helpful?
Lexi Smith
Lexi Smith
1 reviews
5 months ago
5 out of 5 stars

Best provider ever!

My provider listened so well and was very considerate of my feelings and needs! I wish she was my regular doctor!

Helpful?
5 months ago
4 out of 5 stars

Wish I could have gotten my lisinopril…

Wish I could have gotten my lisinopril refill …

Helpful?
Luis Florimon
Luis Florimon
1 reviews
5 months ago
5 out of 5 stars

Excellent customer service

Excellent customer service

Helpful?
5 months ago
5 out of 5 stars

Teledoc Was a Lifesaver When I Tested Positive for COVID

After I tested positive for COVID and could not reach my regular doctor (translation: he didn't bother to read the messages I left for him) I requested an ASAP appointment with Teledoc. Within minutes, a considerate, professional doctor phoned me. She explained everything well, listened to all of my questions, and answered them honestly. Within just a few hours, my needed prescriptions were ready. This service really was a lifesaver in my case. Without it, I would've had to have gone to a hospital emergency room, exposing countless others to COVID and hurting my own health as I was in no shape to drive and make the trip. I am very grateful to the doctor and to the organizers of Teledoc.

Helpful?
5 months ago
5 out of 5 stars

The doctor got back to me quicky and…

The doctor got back to me quicky and really LISTENED

Helpful?
Johnny rocco
Johnny rocco
1 reviews
5 months ago
5 out of 5 stars

Medical staff contacted me right away…

Medical staff contacted me right away and answered all my questions. She was very thorough and answered all my questions. I would definitely recommend this service

Helpful?
5 months ago
5 out of 5 stars

Easy on vacation to use if needed

Very convenient and was able to get medicine while away on vacation without impacting my vacation.

Helpful?

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