Teladoc Health

4.699 out of 5 stars
4.7
Excellent1,000 reviews

TrustScore

4.7
4.699 out of 5 stars
Excellent
5 out of 5 stars
878
4 out of 5 stars
36
3 out of 5 stars
31
2 out of 5 stars
17
1 out of 5 stars
38
1,000 reviews in total

Review summary

Teladoc Health is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.

Based on reviews, created with AI

Featured Reviews

4/4 slots
POPULAR
5 out of 5 stars
5/5

Provider was kind and efficient

Provider was kind and efficient

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0
🔥 High engagement
POPULAR
5 out of 5 stars
5/5

This was extremely efficient

This was an extremely efficient, affordable process and the app was easy to use.

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0
🔥 High engagement
POPULAR
5 out of 5 stars
5/5

This process is streamlined to…

This process is pretty streamlined to get a telehealth doctor. I love that they hear you and respect your privacy, time ...Read more

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0
🔥 High engagement
POPULAR
5 out of 5 stars
5/5

My experience was great because of my therapist Hillary

My experience was great because of Hillary my therapist, she is amazing and I don't know what I do without her. This com...Read more

0
0
🔥 High engagement

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Tina Johnson
Tina Johnson
1 reviews
5 months ago
5 out of 5 stars

I found the right Doctor with the right time…

I found the right Doctor with the right credentials. Super understanding, knowledgeable and willing to work with me to make changes. Thank you for offering your services and supporting change.

Helpful?
5 months ago
5 out of 5 stars

This is my third time using Teladoc

This is my third time using Teladoc. I appreciate being able to receive treatment immediately. I take my 84 year old husband to many doctor appointments. Seems like we have an appointment for something every week! For my condition your service saves me valuable time and provides me with an excellent doctor. #WIN!

Helpful?
Ashley
Ashley
1 reviews
5 months ago
5 out of 5 stars

Teladoc experience A+

The doctor I had was extremely patient and took the time to answer my questions,even after several minutes of me going on and on about my situation. It was an extremely professional and efficient doctor's visit.and I really was apprehensive about anything over video instead of in person but it turns out this experience was better than any other appointment I've had in person with a doctor. Because the customer service was excellent and he took the time to actually help me understand and explain to him what was going on with me, you just don't get that these days anywhere else!! Thanks again Teladoc for helping me so quickly!!

Helpful?
Shawn.T
Shawn.T
1 reviews
5 months ago
3 out of 5 stars

Tele doc is a good service to have

Provider service was okay I just don't think that the right medication was subscribed to me for my situation.

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Sarah Keith
Sarah Keith
1 reviews
5 months ago
1 out of 5 stars

Waste of time and money!

My teledoc appointment was very disappointing and completely useless. I need an antibiotic to get rid of my sore throat. The doctor asked me if I was congested? I told him not really. He said it's not strep, you've got a sore throat because of your sinus congestion. He was only going to prescribe something for sinus congestion even though I told him I wasn't really congested! What a waste of time and money!

Helpful?
5 months ago
1 out of 5 stars

My provider was rude

My provider was rude, condescending and rushed. She didn't listen to what I had to say, she didnt ask many questions and wrote off what Im experiencing. Not happy.

Helpful?
5 months ago
5 out of 5 stars

Teledoc was fast and easy

Teledoc was fast and easy. The Dr. was friendly and personable. She understood what was needed and prescribed medicine quickly. My son feels better today because of it.

Helpful?
5 months ago
5 out of 5 stars

The doctor listened and offered helpful ideas and medications.

The doctor listened and offered helpful ideas, plus prescriptions for two new kinds of medication. So far, they are helping. I was impressed with the physician's knowledge and willingness to help me. Days before I had gone to the Reston Hospital Emergency Room -- usually excellent, but this time the doctor didn't listen, didn't care, barely helped, went through the motions. This was my first telemedicine consultation with a doctor I didn't previously know. A good experience!

Helpful?
Jane Shadle
Jane Shadle
1 reviews
5 months ago
5 out of 5 stars

This is a great service that people…

This is a great service that people should take advantage of. This was the first time of talking with a dietitian and found it very helpful. I have used in the past for medical help too. Always had a good experience.

Helpful?
5 months ago
5 out of 5 stars

Teledoc Is An Important Backup Plan

I was unable to get a response from my primary care physician to receive Paxlovid for Covid-19. I tested at home and I am high risk and needed to start on the antiviral ASAP. Teledoc saved me from an unnecessary hospitalization. I am so glad I now have a Teledoc account as my backup plan. The appointment was quick and efficient. Opening an account before you have an emergency is a good first step.

Helpful?
5 months ago
4 out of 5 stars

Provider was nice

Provider was nice, the video quality was horrible, but all in all very thankful for the service!

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5 months ago
5 out of 5 stars

They quickly diagnosed my infected knee…

They quickly diagnosed my infected knee and prescribed me meds to get it healed up quickly.

Helpful?
Teedy Mack
Teedy Mack
1 reviews
5 months ago
5 out of 5 stars

The convenience of TeleDoc is great

The convenience of TeleDoc is great. When you are too sick to leave home and need to see a doctor this is great. I used the service once and will definitely recommend it to anyone.

Helpful?
Alison
Alison
1 reviews
5 months ago
5 out of 5 stars

The therapist is easy to talk to

The therapist is easy to talk to. I can tell she is truly listening, and offers helpful advice. Teladoc app is easy to use as well.

Helpful?
Dez Dutchess
Dez Dutchess
1 reviews
5 months ago
1 out of 5 stars

Provider Never Showed Up

I had an appointment scheduled with a provider. I sat on video for a half an hour waiting for the provider to show up. I decided to call the customer service line to see what was going on and as I was doing so I got completely kicked off of the video call, followed by a message saying my appointment had been cancelled and that I'd be charged a $50 fee. The provider never emailed me, called me, nothing. No response to any of my messages. And this particular appointment was for mental health services, which should be taken seriously. I am extremely frustrated, wasted a good portion of my day after moving my work schedule around and the lady on the phone through customer service barely spoke English and was of no help or assistance. Honestly the most unprofessional experience of my life and this is coming from someone who has dealt with a plethora of health issues and doctors.

Helpful?
5 months ago
5 out of 5 stars

Process was easy

Process was easy! Doctor was friendly and professional. I got the help I needed quickly. Many thanks to the entire team

Helpful?
5 months ago
5 out of 5 stars

I registered for a virtual appointment…

I registered for a virtual appointment and within five minutes, I was getting my call back. We were on the phone three minutes and prescription was sent and within hours I was feeling much better!

Helpful?
Dre
Dre
1 reviews
5 months ago
5 out of 5 stars

Its a life saver for those who haven't…

Its a life saver for those who haven't the means to travel far or if you have a late night issue that's a non emergency they're available. Its quick once all your information is inputted,,,. Keep Teladoc alive and use this service if its proper ✌️

Helpful?
Angie
Angie
1 reviews
5 months ago
5 out of 5 stars

When you don't have time to go to the…

When you don't have time to go to the doctor, this is a great alternative. I saw a doctor within 15 minutes of starting the transaction, she had me "in and out" in 10, and my prescriptions were ready to pick up at my pharmacy within the hour.

Helpful?
Jesse Ryder
Jesse Ryder
1 reviews
5 months ago
5 out of 5 stars

I have used Teledoc several times and…

I have used Teledoc several times and it has always been a tremendous help for me. It's very reassuring to know that there is prompt, professional service available when the need arises.

Helpful?

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