Teladoc Health
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Provider Never Showed Up
I had an appointment scheduled with a provider. I sat on video for a half an hour waiting for the provider to show up. I decided to call the customer service line to see what was going on and as I was doing so I got completely kicked off of the video call, followed by a message saying my appointment had been cancelled and that I'd be charged a $50 fee. The provider never emailed me, called me, nothing. No response to any of my messages. And this particular appointment was for mental health services, which should be taken seriously. I am extremely frustrated, wasted a good portion of my day after moving my work schedule around and the lady on the phone through customer service barely spoke English and was of no help or assistance. Honestly the most unprofessional experience of my life and this is coming from someone who has dealt with a plethora of health issues and doctors.