T Mobile has room for improvement based on customer feedback. Customers particularly appreciate service and professional, though some mention concerns about customer service and expensive.
Seit Wochen versuche ich, meine Rufnummer zu einem anderen Anbieter mitzunehmen (offensichtlich weil ich mit T-mobile nicht zufrieden bin) - ohne Erfolg. T-Mobile blockiert die Rufnummernmitnahme, obwohl ich, das Formular und die Kündigung abgegeben und den Kundenservice viermal kontaktiert habe (Chat & Telefon). Keine Lösung, keine Rückmeldung. Einfach nur enttäuschend. Nie wieder!
Ich war etwa 15 Jahre bei denen. Habe jetzt den Anbieter gewechselt, weil mir knapp 60 Euro im Monat zu viel waren. Jetzt habe ich die Abrechnung für einen Monat bekommen mit über 180 Euro als Grundgebühr. Das wollte ich selbstverständlich reklamieren. Und jetzt beginnt es. Es ist quasi unmöglich Kontakt herstellen. Meine Telefonnummer ist nicht mehr aktiv. E-Mail? Irrtum. Da muss ich mich einloggen, was auch nicht mehr geht. Abgesehen davon, das E Mail-Adressen auf der Homepage geführt, gar nicht mehr existieren. Via Chat? Nicht für mich möglich, muss mich einloggen. Ein Schelm wer da denkt, es wäre Boshaftigkeit und Schikane. Ich habe die Vermutung, man lässt das bewusst so laufen in der möglichen Absicht, das der Kunde genervt aufgibt. So mein Eindruck. Vor allem, nach drei Monaten ist auch die Einspruchsfrist abgelaufen.
Das Unternehmen knickt gerade in den USA vor D. Trump ein. Wenn man Anstand und Menschenrechte aus wirtschaftlichen Interessen an einen Autokraten abegeben kann, wird es insgesamt fragwürdig.
Hilfe und warteschleife die größte Erfindung von t- mobile , ereichst keiner mit Dauer von 90 min und wen dann geht trotzdem nichts .
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Was ich von der Telekom halte? Abstand! Ich selbst bin schon lange zu congstar gewechselt. Da mein Vater noch treuer Kunde ist, habe ich hin und wieder Kontakt zum Kundenservice der Telekom. Ich kenne den top Service von congstar. Im Vergleich dazu ist die Telekom ein Haufen Gangster! Heute versprechen sie dir das Blaue vom Himmel. Morgen ist noch nichts umgesetzt und ein weiterer Mitarbeiter sagt, dass das gar nicht sein kann, was einem am Tag zuvor zugesichert wurde. Einfach unzuverlässig!
For more than 15 days the speed of the Internet in our area (Norwalk, CT) has been from extremely low (5.70 Mbps) to zero, we have been in contact with a number of agents with what we have gone through the indicated troubleshooting without result. After several conversations we learned that the problem is not ours, but that T-Mobile has been (and is) updating the Area towers, but they intentionally maintained this information hidden making us think that the problem was from the client and not technical. The speed promised by T-Mobile is 33-182 Mbps; It is in writing, this affects the lives of people, from their work, school, contacts with their doctors, banks, security cameras, etc., we understand that a problem can occur but deceive customers making them waste time in a series of steps when they knew that the towers were not working and that this is the cause of the problem is fraud. In my case they gave me $25 of credit, but that does not fix the problem is that they do not know when it will be fully arranged, not being able to keep up with the demand of the area, but nevertheless they continue to charge the total for the service and doing more contracts while making promises that cannot be fulfilled, this must be denounced in the strongest terms and take the necessary measures to be corrected immediately
Die aller größten Lügner und Verbrecher! Keinen Vertrag abschließen! Dreiste Diebe und Lügner!
betrüger kein vertrag abschliessen VORSICHT !!!!!!!!!!
I never received the SIM card they promised, so I had to visit their stores 3 times in Hamburg! Once they finally sent the SIM card it was broken...
Null Sterne zu vergeben, geht ja leider nicht!! Total unverschämter Haufen, unfreundlich bis beleidigend!!! Da sitzen nur Typen im Callcenter und reißen Ihre Zeit runter!! Antworten und Verhalten voll unter der Gürtellinie! Telekom soll sich für Ihren Abschaum, welchen sie teilweise beschäftigt, schämen !!! Nach 40 Jahren Telekom ist jetzt Schluss! Ich werf den Dreckshaufen raus!!!
The biggest scammers in Germany, Last year I moved to a new apartment and I informed them on time so they could come and fix the internet. The technician came and disappeared in 20 seconds, told me to go and look for the Anschluss ( the access point) even though it was his job. I called the customer care again and they send me one more time the technician, this time even worse they send me a technician when I wasn’t home and he didn’t do anything. The internet However didn’t came. I called the customer care again and I was very upset. There was a woman who told me that the problem is my router, it is very old ( 2015) and that’s why the connection is bad and I am not getting the internet. So she asked me to order a faster speed internet with 5 euros more. What sie didn’t tell me is that if I buy this faster speed internet my contract will get posted again for another 2 years. I was desperate to get the Netz and without knowing this fact I took the fast speed internet but after two days it doesn’t work again. I called the costumer care again and this time I was really pissed but the lady who was there told me that I didn’t have the Anschluss and therefore no internet. I actually gave my resignation before 6 months already but due to the fact that I bought a new speed I was not allowed to resign. I hope that woman who took advantage of me not knowing this fact is never ever gonna be happy in her entire life, I wish her all the unhappiness in life because you don’t take advantage of innocent people. I had to pay 167 euros for the fixing even though it wasn’t my fault that the technician had to come 3 times and they promised me that I will get the money back and till date nothing came back. They didn’t even inform me that I could resign if I wanted to because the internet doesn’t work. Anyhow I would never ever recommend anyone to buy anything from T mobile may be ho for Vodafone they are much better. It’s extremely sad that in a country like Germany there are still some companies which are working this way. Now I have to pay for this bad internet for another 1,5 years even though I don’t want to and zur Info I do speak fluent German so don’t worry if you don’t speak the language, these people just know how to trick you and how you take advantage of you regardless where are you from and what language you speak.
T-Mobile customer support is horrible! I literally spent hours on the phone with them while they tried to troubleshoot problems with their service. They were getting paid for their time, typically didn't fix the problem in that phone call, required more phone calls and more time and I had to spend all those hours on the phone (with no pay, of course) while I pay my bill every month. Finally I tried to transfer my service to Verizon and couldn't get text messages phone calls or voicemails and found that T-Mobile would not release the line because they wouldn't accept the pin that I had been using with T-Mobile all the time I had their service. The part of porting my phone number (where I use THAT PIN and give other account information) was done with a Verizon and a T-Mobile representative on the phone at the same time with me. That pin worked at that time on the phone with T-Mobile's customer representative. I, therefore, installed the Verizon SIM card which didn't work and I was told I had to buy a new T-Mobile SIM card to get a new PIN, because they didn't accept the one that worked when I was on the phone with customer service for T-Mobile and Verizon. They also said I had to do that at a T-Mobile store or have no phone service at all until it's done. I have a friend who is very ill and I've not been able to receive any messages or phone calls until I deal with this problem which truly is not anything I could control, correct or cause or prevent. Things like this is why we have a very angry America!!!
