Waldshut

Aug 24, 2022

The biggest internet scam in Germany

The biggest scammers in Germany, Last year I moved to a new apartment and I informed them on time so they could come and fix the internet. The technician came and disappeared in 20 seconds, told me to go and look for the Anschluss ( the access point) even though it was his job. I called the customer care again and they send me one more time the technician, this time even worse they send me a technician when I wasn’t home and he didn’t do anything. The internet However didn’t came. I called the customer care again and I was very upset. There was a woman who told me that the problem is my router, it is very old ( 2015) and that’s why the connection is bad and I am not getting the internet. So she asked me to order a faster speed internet with 5 euros more. What sie didn’t tell me is that if I buy this faster speed internet my contract will get posted again for another 2 years. I was desperate to get the Netz and without knowing this fact I took the fast speed internet but after two days it doesn’t work again. I called the costumer care again and this time I was really pissed but the lady who was there told me that I didn’t have the Anschluss and therefore no internet. I actually gave my resignation before 6 months already but due to the fact that I bought a new speed I was not allowed to resign. I hope that woman who took advantage of me not knowing this fact is never ever gonna be happy in her entire life, I wish her all the unhappiness in life because you don’t take advantage of innocent people. I had to pay 167 euros for the fixing even though it wasn’t my fault that the technician had to come 3 times and they promised me that I will get the money back and till date nothing came back. They didn’t even inform me that I could resign if I wanted to because the internet doesn’t work. Anyhow I would never ever recommend anyone to buy anything from T mobile may be ho for Vodafone they are much better. It’s extremely sad that in a country like Germany there are still some companies which are working this way. Now I have to pay for this bad internet for another 1,5 years even though I don’t want to and zur Info I do speak fluent German so don’t worry if you don’t speak the language, these people just know how to trick you and how you take advantage of you regardless where are you from and what language you speak.