T Mobile has room for improvement based on customer feedback. Customers particularly appreciate service and professional, though some mention concerns about customer service and expensive.
Seit Wochen versuche ich, meine Rufnummer zu einem anderen Anbieter mitzunehmen (offensichtlich weil ich mit T-mobile nicht zufrieden bin) - ohne Erfolg. T-Mobile blockiert die Rufnummernmitnahme, obwohl ich, das Formular und die Kündigung abgegeben und den Kundenservice viermal kontaktiert habe (Chat & Telefon). Keine Lösung, keine Rückmeldung. Einfach nur enttäuschend. Nie wieder!
Ich war etwa 15 Jahre bei denen. Habe jetzt den Anbieter gewechselt, weil mir knapp 60 Euro im Monat zu viel waren. Jetzt habe ich die Abrechnung für einen Monat bekommen mit über 180 Euro als Grundgebühr. Das wollte ich selbstverständlich reklamieren. Und jetzt beginnt es. Es ist quasi unmöglich Kontakt herstellen. Meine Telefonnummer ist nicht mehr aktiv. E-Mail? Irrtum. Da muss ich mich einloggen, was auch nicht mehr geht. Abgesehen davon, das E Mail-Adressen auf der Homepage geführt, gar nicht mehr existieren. Via Chat? Nicht für mich möglich, muss mich einloggen. Ein Schelm wer da denkt, es wäre Boshaftigkeit und Schikane. Ich habe die Vermutung, man lässt das bewusst so laufen in der möglichen Absicht, das der Kunde genervt aufgibt. So mein Eindruck. Vor allem, nach drei Monaten ist auch die Einspruchsfrist abgelaufen.
Das Unternehmen knickt gerade in den USA vor D. Trump ein. Wenn man Anstand und Menschenrechte aus wirtschaftlichen Interessen an einen Autokraten abegeben kann, wird es insgesamt fragwürdig.
Hilfe und warteschleife die größte Erfindung von t- mobile , ereichst keiner mit Dauer von 90 min und wen dann geht trotzdem nichts .
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www.t-mobile.de552 total • Write a review
Danke für nichts Telekom!!! Wir schreiben das Jahr 2022 und ich sitze jetzt dank Reduzierung der LTE Geschwindigkeit, von 70 auf 3-6 Mbits völlig auf dem Trockenen, was eine stabile und arbeitsfähige Internetverbindung betrifft. Sie bekommen es seit Jahren nicht in den Griff, die Ländliche Bevölkerung an das DSL geschweige denn ans GlasfaserNetz anzubinden und als Kompott reduzieren sie noch die mobile Daten Geschwindigkeit fast auf null herunter. Also quasi durch die gute Netzabdeckung eh kaum ein normales Telefonat zu führen ist, jetzt auch quasi null Internet. Ich werde jeden Menschen in meinem Bekanntenkreis in Zukunft tunlichst davon abraten ihre Dienste in Anspruch zu nehmen.
Young skillful sales person never mentioned the same phone was available for $ 200.00 if she was over 55 and below poverty level. (ADP). She paid $ 700.00 and made to believe it was a good deal even though she had a phone less than 1 year old (that she was having problems with and only needed it to be fix so that she could use it again. Instead of fixing her phone that sold her a new phone. That hasn't worked since she got it. And "yes" customer service was call and for nearly two hours of them hanging up on her,,,, she is still without service and her money is gone. So this maybe the reason Senior citizens are homeless or frying in the over 100 degrees weather since the heat wave in Texas. Unable to get out in the heat and then on the streets. There should be a law against sales personal at t mobile taking advantage of the poor and senior citizens. to the CEO the following,, (will I hear from them? who knows) Currently have a non working phone since purchased in May 2022, Today I talked with Chris ID# 818 5515, Gee, ID# 758 336 Jen ID # 1872050 Roger ID # 187 1827 Any Jay 3 187 6360 Alex (a supervisor) helped me to know newst-mobile was a scam sent to my email. Which helped us a Great deal! But she is still out of $ 700.00 for a phone that should have cost her only $ 200.00 Please help. Again, who willing pays $ 700.00 for anything they can get for $200.00. (Especially, when their income is under the poverty income and they are on food stamps🤔) And the phone is not working? Thank You again.
Absolutely the worst, I don't like even giving 1 star to T-Mobile. The cell service is terrible, the hot spot too low on data to use all month, lots of hidden charges and lots of promises from sales people which never materialize. The customer support group is in the Philippines and hard to understand. I had the service for only a month, cancelled and continued to be billed because T-Mobile only cancelled part of my account and never knew? Still being billed and hassled 7 months later! No one can help, supervisors never call as requested, but you'll get lots of apologies with no action. Right now I owe over $400 and I have no idea what for, because cancelling my account closed it and it can't be accessed! Do yourself a favor, don't believe the hype, it's all bs, I've spent countless hours to no avail. DON'T USE T-MOBILE all the bad reviews are real!
T-Mobile is a nightmare and it's not worth wasting a dime on them!!!! I got a new iPhone from Metro by T-Mobile because I was able to get it cheaper. Their service is horrible and they have my iPhone locked so that I can't switch to another cell phone carrier. I've gone back to using my previous iPhone so that I can use another cell phone carrier. When I'm at work, I can't get on the internet at least half of the time. When I was with AT&T, I could always get on the internet any time that I wanted. With T-Mobile, when I order groceries online from Walmart to pick up there, most of the time I wasn't able to place my order on my cell phone because I wouldn't have service. When I would get to Walmart, I would have to call them because I couldn't use the app to let the know that I was there to pick up my groceries. If I ordered something on the Sonic app while at home and picked it up on my way to work, I was unable to use the app to check in. I would have to push the red button to let them know that I was there to pick up my food. At work, I will listen to music on my Amazon Music app. Oftentimes the music would just stop playing and my phone would be buffering. NONE of these things happened with AT&T, so I switched to Cricket Wireless because they are a part of AT&T but cheaper. I honestly don't know how T-Mobile is able to stay in business when their service works maybe half the time!!!!!! They wouldn't cancel my service because I'd already switched over to Cricket Wireless, so they couldn't send me a text message to verify that I am who I say I am, although I provided ALL other important information to them to prove who I am. I chatted with T-Mobile and they said they didn't have the "magic fingers" to unlock my phone, only the manufacturer did. So I contacted Apple but they told me that the carrier is the only one who can unlock my phone. They refused to unlock it because I've only been with them for about 34 days and I have to have service with them for around 180 days. There is NO WAY that I'm going to stay with Metro by T-Mobile for that long!!!! I want to use my cell phone like I'm supposed to be able to use it, I can't with T-Mobile. After I first switched to Metro for a different iPhone, I switched both me and my son. When I would text a friend, both of our phones would get her replies. That's REALLY weird and should NEVER happen!!! He has a completely different cell phone number from me. Again, they have absolutely no clue what they are doing and I truly recommend that NO ONE gets service with T-Mobile or Metro by T-Mobile. It's just NOT worth it at all!!!!!
Flut bedrijf. Je krijgt ze niet te pakken. Voor contact moet je naar de winkel. En zelfs daar lijken ze niet te snappen wat ze doen. Ben weg sinds 14/2/2022. Krijg nog steeds berichten dat ik voor de mnd daarna moet betalen. Nummer mobiel van mijn zoon geven ze niet vrij voor overname. Mijn advocaat staat al klaar. Die gaat de winkel bezoeken. Begin nooit aan t mobile . Je komt er niet meer vanaf. Oke moet nog apparatuur terug sturen. Dat is niet goed van mij.
Terrible service terrible customer service as well. I was a long time sprint customer with no issues until the switch to t mobile. Spotty service since the switch but recently much worse. Spent over 3.5 hours on the support chat and I keep getting told my lines work perfectly. Mostly 0 sometimes 1 bar in the middle of the city. The only tower it will connect to most of the time is us cellular lte. Customer service was sarcastic and rude. Just send a letter it will get there faster than you can make a call with t mobile. Now I have to buy off the 3 phones and go into the store to get them unlocked so I can go with a service that actually works. I am sure it will take many more hours in the store like it did when we had to switch from sprint. If I could give a zero I would. It should be criminal to take my money for this.
My husband and my phone were about to expire because we had 3G and Iphone 5 old phones. We went into the T-Mobil in Eastvale, CA and Aaron, Ricky and Mercy were so helpful with the changing of phones. So patient with us and always asking how we were doing. My phone was not transferring my voicemails and I was upset that I might lose some voicemails from my sister who passed away. Aaron and Ricky were determined to transfer my voicemails over into my new IPhone and they did.
They apply the wrong promotion to my account. I have to called every month to get the correct credit. What the F#%% is wrong with this company. Almost a year now , each call take about 30 minutes to an hour.
