T Mobile has room for improvement based on customer feedback. Customers particularly appreciate service and professional, though some mention concerns about customer service and expensive.
Seit Wochen versuche ich, meine Rufnummer zu einem anderen Anbieter mitzunehmen (offensichtlich weil ich mit T-mobile nicht zufrieden bin) - ohne Erfolg. T-Mobile blockiert die Rufnummernmitnahme, obwohl ich, das Formular und die Kündigung abgegeben und den Kundenservice viermal kontaktiert habe (Chat & Telefon). Keine Lösung, keine Rückmeldung. Einfach nur enttäuschend. Nie wieder!
Ich war etwa 15 Jahre bei denen. Habe jetzt den Anbieter gewechselt, weil mir knapp 60 Euro im Monat zu viel waren. Jetzt habe ich die Abrechnung für einen Monat bekommen mit über 180 Euro als Grundgebühr. Das wollte ich selbstverständlich reklamieren. Und jetzt beginnt es. Es ist quasi unmöglich Kontakt herstellen. Meine Telefonnummer ist nicht mehr aktiv. E-Mail? Irrtum. Da muss ich mich einloggen, was auch nicht mehr geht. Abgesehen davon, das E Mail-Adressen auf der Homepage geführt, gar nicht mehr existieren. Via Chat? Nicht für mich möglich, muss mich einloggen. Ein Schelm wer da denkt, es wäre Boshaftigkeit und Schikane. Ich habe die Vermutung, man lässt das bewusst so laufen in der möglichen Absicht, das der Kunde genervt aufgibt. So mein Eindruck. Vor allem, nach drei Monaten ist auch die Einspruchsfrist abgelaufen.
Das Unternehmen knickt gerade in den USA vor D. Trump ein. Wenn man Anstand und Menschenrechte aus wirtschaftlichen Interessen an einen Autokraten abegeben kann, wird es insgesamt fragwürdig.
Hilfe und warteschleife die größte Erfindung von t- mobile , ereichst keiner mit Dauer von 90 min und wen dann geht trotzdem nichts .
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I have been with them for 3 years now. I have to say “ not bad” I will never trust ATT again, and compare to AT&T , T Mobile has been a decent company offering a good product/service for a fair price.
I was excited when I switched to T-Mobile because for 3 lines and home internet my entire bill $150, not the $450 or more I was paying with AT&T. Now that I switched I'm realizing it should be free because I never have service. They lied about everything just to get me to sign up. Before I switched, I called in twice and gave them an address to a location I am at 4 days and 3 nights a week. Both times they said "we have excellent 5G coverage in that area. The third time I calledI was told the same thing. I was also told they were giving me a free phone (not asked if I wanted a new phone along with a 2 year contract or I would have to pay $1000). I was told I would get a discount for being a nurse and they were going to pay off my phone, which they did eventually after I bugged them for 4 months. They don't tell people they have to pay off the phone then wait to have it unlocked and you only have 30 days from the day you sign up with the sales rep who lies about everything. It took me probably 2 weeks to get the phones paid for and totally unlocked. Nobody said a word about the deadline and I had spoke to customer service multiple times about not having service and it wasn't until 2 days before the deadline that I was told about the deadline and it took me 2 whole days to get them everything they needed. Then I turned in documentation verifying I have an active RN license and they said nurses don't get a discount. I called several times a week about my service and was told multiple lies. I wad told the tower was down but would be up 2/17 by one person. I was told they were working on every tower in the 4 towns I had to drive through and the towns all around my address and that they just started 2/17! That's how I knew they were lying. This guy just got his lie from the previous notes from the guy that lied last time. I was finally told early April that they don't have towers near that location but if I cancel service I have to pay $1k for my "free phone" I didn't really want, because it was past the 30 days I had to return it. I only have service when using wifi. I could ad more about their deceptive business practices, but the information in this review should be enough to warn others to steer clear from T-Mobile. Idk how they are allowed to say they have the best, most reliable connections unless they are referring to a state other than Oklahoma or maybe they mean when your phone is connected to someone else's wifi? So I guess for the next year and 8 months unless I come up with $1k, I will be donating money every month to T-Mobile because I am paying for a service I do not have. I would give them negative stars if I could.
Warnung! Vor telekom Partnerkarte!! telekom warnt nicht vor, dass die Inhaber der Partnerkarte Zugriff auf das Bankkonto des Vertragspartner, also von mir, hat! Mein Pflegesohn hat Spiele etc für ca 1000 Euro ausgegeben, also über mein Konto abgebucht! Sie übernehmen null Kosten/ Ausgaben, sondern sagen man soll sich einen Anwalt wegen google und microsoft nehmen! Toller Kundenservice und man kommt nicht gegen diese Geschäftspraktik der telekom
Habe mir eine Prepaid Karte gekauft und die war schon Registriert dann das erste Mal aufgeladen und Tarif gewechselt hab dann mit einer netten Frau telefoniert die mir sagte der Tarifwechsel allein hat mich 15 Euro gekostet SO EINE FRECHHEIT ein riesen Konzern und hat es nötig 15 Euro für einen Wechsel ab zu ziehen ich schmeiß die Karte weg und NIE WIEDER T Mobile !!!!!!-10 Sterne
T-MOBILE Scam! Absolutely STAY AWAY FROM! I'm a paying customer since 2020, In my business phone is off 10 days. T-mobile Cannot and will not remedy this! My website #, VM, SMS, and ten other numbers are forwarded this is my dedicated business number. SOMEHOW T-mobile Unauthorized, & Mistakenly sold my number and ported it out To another carrier??? wft? My service has been off for 10 days, and no one knows why? what? who? worst how to fix this I have no service! CRAZY! NO ONE CARES @ T-MOBILE. (Jeimcel is the ONLY representative that called back & tried to help)! I just wanna get my number active so I can get the h#ll away from these Evil Unprofessional CLOWNS. How can I run a credible business Whose phones are "just down" for 10 days?? The second time my number. Is down for. 10 days with NO help and no END INSIGHT! AJ
Ik had T-Mobile thuis met glasvezel Alles werkte naar behoren totdat mijn modem het begaf in het weekend. Ik moest tot donderdag wachten eer ze konden oplossen. Men wilde het weekend niets doen, omdat er geen technische dienst was, en maandag ook niets doen omdat men het druk had. Ik vroeg om een leen modem, maar daar wilde ze niet aan. Advies was dat ik een 2e hands modem moest kopen. Sorry hoor, maar zo ga je niet met klanten om. Ik ga nu weg bij ze. Jammer want was er al jaren bij,
As I look over my experiences with T-Mobile. As a business they do strive to make the customer happy and many times go above and beyond what is expected. Like any large corporation. They have many employees with different attitudes in my case miscommunication. As the world becomes more global and we hire people of many different cultures. It is important that you and the person you are speaking with totally understand each other in my case the guy thought I wanted a refund but I didn't want a refund was trying to get another phone. On my end was talking about money I spent and how I had dropped phone and couldn't use screen to get codes type passwords and I had to have a phone that worked was locked out of banking app and Google account. But he thought I wanted refund which caused me more problems. Once again T-Mobile helped me and came through for me. I believe the representative helping me thought giving me a refund was helping me. As I reflect on my part. I need to remain calm because when I get aggravated and holler all that does is get the other person confused. Makes it harder for me to explain everything correctly. T-Mobile is in my opinion the best carrier and will help you. If you stay rational follow through and be patient and give them time to take care of the situation.My life is always filled with difficulties often occuring from my mental health issues. So my problem took some time to resolve. Because I kept breaking phones, had one stolen ect.Bad credit my fault life. I also judged Assurance. Wrongly as crazy as it sounds from a ad that Assurance shown . I felt like the ad was aimed at me and they were attacking me personally. Will give them a honest chance.With all the phones I go through. Need a good insurance company. Thank You for allowing me to get this said. Gary T
OP STRAAT ZETTING MET BABY DOOR T-MOBILE!! We zijn een jong gezin met een baby op komst. Helaas is er in het verleden een betaalachterstand ontstaan waardoor ik een bkr codering heb gekregen die inmiddels afgelost is. Echter hebben wij na een lange periode eindelijk een huis gevonden en zijn we een van de gelukkigen die uitgeloot zijn. Alles ging goed totdat er een bkr codering naar boven kwam. Momenteel wonen wij in een woning die zwaar gevaarlijk en ongezond is voor ons en onze baby, we zijn ten einde raad. Wij kunnen hier niet langer met een baby blijven wonen en zullen op straat komen te staan. Belangenafweging telt niet in deze situatie bij T-Mobile. We zullen hiervan ook juridisch werk maken en zowel bij radar, kassa ect.
After 20 years with Verizon, I explored a new carrier because the longer you are a customer, the rates continue to be higher. Got on line and did a research, agreed to switch to T-Mobile "on line sales person name Jazzie". Rate was competitive so I began moving four lines over to T-Mobile. Next day, no service, unable to call out, could not receive timely text messages, once connected call lost immediately, not a service provider messages etc. Terrible service in Prescott AZ. Now trying to undo this nightmare. If you live in Prescott AZ- STOP DO NOT GO WITH T-MOBILE.
