T Mobile
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I wish I could give negative stars
I was excited when I switched to T-Mobile because for 3 lines and home internet my entire bill $150, not the $450 or more I was paying with AT&T. Now that I switched I'm realizing it should be free because I never have service. They lied about everything just to get me to sign up. Before I switched, I called in twice and gave them an address to a location I am at 4 days and 3 nights a week. Both times they said "we have excellent 5G coverage in that area. The third time I calledI was told the same thing. I was also told they were giving me a free phone (not asked if I wanted a new phone along with a 2 year contract or I would have to pay $1000). I was told I would get a discount for being a nurse and they were going to pay off my phone, which they did eventually after I bugged them for 4 months. They don't tell people they have to pay off the phone then wait to have it unlocked and you only have 30 days from the day you sign up with the sales rep who lies about everything. It took me probably 2 weeks to get the phones paid for and totally unlocked. Nobody said a word about the deadline and I had spoke to customer service multiple times about not having service and it wasn't until 2 days before the deadline that I was told about the deadline and it took me 2 whole days to get them everything they needed. Then I turned in documentation verifying I have an active RN license and they said nurses don't get a discount. I called several times a week about my service and was told multiple lies. I wad told the tower was down but would be up 2/17 by one person. I was told they were working on every tower in the 4 towns I had to drive through and the towns all around my address and that they just started 2/17! That's how I knew they were lying. This guy just got his lie from the previous notes from the guy that lied last time. I was finally told early April that they don't have towers near that location but if I cancel service I have to pay $1k for my "free phone" I didn't really want, because it was past the 30 days I had to return it. I only have service when using wifi. I could ad more about their deceptive business practices, but the information in this review should be enough to warn others to steer clear from T-Mobile. Idk how they are allowed to say they have the best, most reliable connections unless they are referring to a state other than Oklahoma or maybe they mean when your phone is connected to someone else's wifi? So I guess for the next year and 8 months unless I come up with $1k, I will be donating money every month to T-Mobile because I am paying for a service I do not have. I would give them negative stars if I could.