I was chatting with a lovely advisor…
I was chatting with a lovely advisor called Courtney this morning. She was able to help resolve my query efficiently. I was very happy happy with the outcome. Thank you Courtney!
4.7
Excellent
999 reviews
5-star
4-star
3-star
2-star
1-star
💬Hasn't replied to negative reviews
📋
Companies on CrowdTrust can't offer incentives or pay to hide any reviews.
Review summary
Superdrug Mobile is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and expensive.
✨
Based on reviews, created with AISee what reviewers are saying
Excellent customer service
Excellent customer service. The chat service is with a real person who knows what they are doing. My chat person, Michael, was extremely helpful.
Courtney was a great help very…
Courtney was a great help very professional service
Returning a SIM card
I bought a SIM card and then found out I can’t use it as my phone only takes eSIM’s. Nazia was very helpful in finding out how to return the card and get a refund.
Company details
Information provided by various external sources
No description available yet.
Contact info
🌐
Website
www.superdrugmobile.com
All reviews
999 total • Write a review
Showing 81 - 90 of 995 reviews
J
JustinD
US
How to waste your life listening to their customer service
You will waste a lifetime trying to get answer from their useless chat only customer service. They do not own a telephone number despite them asking how they can contact you from a complaint form. I cannot believe the reviews on here are genuine, when they have such serious access issues on mobile devices. 2 hours online asking the same question and they just delay ask irrelevant questions and them repeat themselves. This is because the names are made up and different operators jump on conversations and then ask all the same questions again. I think it is all a game to them. They are challenging themselves by how long they can drag a chat out for. If you have an account and cannot log in via your iphone it is not you! It is SDM and their useless tech support. The account can ONLY be accessed via a desktop NOT an iPhone. Still unresolved after three years of complaining and will never be resolved. Go to a real service provider and leave these inept morons to their netflix series and selling lipsticks.
Date of experience: May 12, 2025
LV
They make life easy
I have not been with superdrug for long but I am happy with their services and when I was introduced to the mobile by Taamina I knew with no doubt it will be great.
Date of experience: May 10, 2025
RT
I was experiencing some problems…
I was experiencing some problems porting the previous number and Nazia was very helpful. She helped me and responded very professionally. I loved her customer service.
Date of experience: May 9, 2025
CK
Great service
Mateusz very quickly understood the problem and patiently resolved it.
Date of experience: May 8, 2025
SM
Carmen
Thank you for your help they help and explain very well and politely all of superdrug mobil assist very well
Date of experience: May 7, 2025
JK
He was very helpful and quickly managed…
He was very helpful and quickly managed to get what I needed done, thank you Mateusz
Date of experience: May 7, 2025
The CrowdTrust Experience⭐
We're open to all
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
We champion verified reviews
Companies can ask for reviews via automatic invitations. Labeled Verified, they're about genuine experiences.
We fight fake reviews
We use automated software and a dedicated team to detect and remove fake reviews. We take action against anyone who tries to manipulate reviews on our platform.
We show the latest reviews
Reviews are displayed chronologically with the newest first, ensuring you always see the most recent customer experiences.
We encourage constructive feedback
We believe in honest, constructive feedback that helps both consumers make informed decisions and businesses improve their services.
We verify reviewers
We use various verification methods to ensure reviews come from real people with genuine experiences, not bots or fake accounts.
We advocate against bias
We work to ensure our platform remains neutral and unbiased, giving equal opportunity for all genuine reviews to be seen and heard.