I was chatting with a lovely advisor…
I was chatting with a lovely advisor called Courtney this morning. She was able to help resolve my query efficiently. I was very happy happy with the outcome. Thank you Courtney!
4.7
Excellent
999 reviews
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💬Hasn't replied to negative reviews
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Review summary
Superdrug Mobile is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and expensive.
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Based on reviews, created with AISee what reviewers are saying
Excellent customer service
Excellent customer service. The chat service is with a real person who knows what they are doing. My chat person, Michael, was extremely helpful.
Courtney was a great help very…
Courtney was a great help very professional service
Returning a SIM card
I bought a SIM card and then found out I can’t use it as my phone only takes eSIM’s. Nazia was very helpful in finding out how to return the card and get a refund.
Company details
Information provided by various external sources
No description available yet.
Contact info
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Website
www.superdrugmobile.com
All reviews
999 total • Write a review
Showing 211 - 220 of 995 reviews
J
Jesse
US
Missing Sim and try to charge me twice
I've noticed some reviews here may not be genuine, so I'd like to share my experience to see how long Superdrug takes to address it. My SIM card never arrived, and after inquiring, I was told it was lost in the mail and I'd need to buy a replacement. They wouldn't refund the original SIM card, meaning I'd have to pay twice. I mentioned a potential bank dispute, after which they offered £5 compensation. Then, I received an email stating my SIM was activated, which I didn't do, and I didn't receive a prior email; how is that possible? I explained this was unsatisfactory and that I'd obtain a SIM card in-store. I gave them another opportunity to cancel my plan and refund me to avoid a double charge, but they declined.
Date of experience: February 11, 2025
rt
Thank you Joshua!
Thank you Joshua for being so helpful and patient. Great customer service
Date of experience: February 11, 2025
ak
Superdrug Mobile Helper Micheal
Superdrug Mobile Helper named Micheal, was really kind and helpful in assisting me with any of my enquiries. Thank you Micheal! :)))
Date of experience: February 9, 2025
MP
The operator walked me through my problem
The operator walked me through a logical process that explained the problem that I wanted to resolve.
Date of experience: February 8, 2025
BB
Carmen was great
Carmen was great, helped complete my sim. Very professional and resolved very quickly
Date of experience: February 8, 2025
SD
Joshua on the sim chat help line was…
Joshua on the sim chat help line was very helpful. Thank you.
Date of experience: February 6, 2025
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