I was chatting with a lovely advisor…
I was chatting with a lovely advisor called Courtney this morning. She was able to help resolve my query efficiently. I was very happy happy with the outcome. Thank you Courtney!
4.7
Excellent
999 reviews
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💬Hasn't replied to negative reviews
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Review summary
Superdrug Mobile is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and expensive.
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Based on reviews, created with AISee what reviewers are saying
Excellent customer service
Excellent customer service. The chat service is with a real person who knows what they are doing. My chat person, Michael, was extremely helpful.
Courtney was a great help very…
Courtney was a great help very professional service
Returning a SIM card
I bought a SIM card and then found out I can’t use it as my phone only takes eSIM’s. Nazia was very helpful in finding out how to return the card and get a refund.
Company details
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Contact info
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Website
www.superdrugmobile.com
All reviews
999 total • Write a review
Showing 161 - 170 of 995 reviews
KM
Amazing customer service
I have had Superdrug Mobile for more than 4 years and I am very satisfied overall. What has impressed me the most is the amazing customer service. I am a big fun of the 'chat' function where you speak with agents (rather than robots) who are always extremely helpful and kind. Nazia, whom I have spoken to a few times, always goes above and beyond to help me.
Date of experience: March 15, 2025
DG
I had a few questions about payments…
I had a few questions about payments etc.., Courtney helped me with it and was very polite, helpful and she made sure she gave me as much help as possible.
Date of experience: March 13, 2025
JT
Expired plan? Not a problem. Superb customer service
I am a past customer of Superdrug Mobile, my plan expired when I went overseas. On my return I purchased a new SIM and tried to activate it. My dashboard wouldn't let me because of the expired plan and suggested using live chat to sort it out. I fired up the live chat and was connected with a very helpful customer service representative called Courtney. Courtney was understanding, polite, and very efficient. After establishing my identity Courtney quickly found a solution and I'll be activating my new SIM soon. This kind of customer service is why I always come back to SuperDrug Mobile. Thanks, Courtney!
Date of experience: March 12, 2025
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