Review summary

Superdrug Mobile is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and expensive.

Based on reviews, created with AI

See what reviewers are saying

I was chatting with a lovely advisor…

I was chatting with a lovely advisor called Courtney this morning. She was able to help resolve my query efficiently. I was very happy happy with the outcome. Thank you Courtney!

M
Excellent customer service

Excellent customer service. The chat service is with a real person who knows what they are doing. My chat person, Michael, was extremely helpful.

Courtney was a great help very…

Courtney was a great help very professional service

BW
Returning a SIM card

I bought a SIM card and then found out I can’t use it as my phone only takes eSIM’s. Nazia was very helpful in finding out how to return the card and get a refund.

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All reviews

999 total • Write a review

Showing 171 - 180 of 995 reviews
S
5 out of 5 stars

Superdrug’s chat service is excellent

Superdrug’s chat service is excellent. They are very quick and efficient and give very comprehensive responses and solve problems. I had an excellent person called Carmen who helped me resolve my issues,

Date of experience: March 12, 2025

SH
5 out of 5 stars

I am happy with the mobile help service…

I am happy with the mobile help service especially Courtney who more than great in helping me

Date of experience: March 12, 2025

S
5 out of 5 stars

Always excellent service

Always excellent service. Courtney guided me through my issues with great knowledge.

Date of experience: March 12, 2025

AG
5 out of 5 stars

Mateusz solved my problem

Mateusz solved my problem fairly quickly, and was very nice to deal with!

Date of experience: March 11, 2025

DM
5 out of 5 stars

Talked to Mateus

Talked to Mateus. He was very solved my problem quickly.

Date of experience: March 10, 2025

TP
5 out of 5 stars

Good introduction

The chat function certainly worked for me. I did not really have to wait. The replies were comprehensive. My interlocutor was Michael. NB I am absolurely new to to Superdrug Mobile.

Date of experience: March 9, 2025

P
5 out of 5 stars

1st rate service

Carmen just helped me sort my mobile account out as was having issues, was fast and efficient on her replies and had it escalated within 10 mins to the technical team. Really helpful can’t fault the service

Date of experience: March 8, 2025

GY
5 out of 5 stars

Chatted with micheal and resolved my…

Chatted with micheal and resolved my query very pleased with the adviser

Date of experience: March 7, 2025

Z
5 out of 5 stars

Excellent customer service very fast…

Excellent customer service very fast and very friendly customer service by “Nazia”

Date of experience: March 7, 2025

MB
5 out of 5 stars

Courtney help with data SIM

Courtney was very helpful in seeking to resolve my problem.

Date of experience: March 7, 2025

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