I was chatting with a lovely advisor…
I was chatting with a lovely advisor called Courtney this morning. She was able to help resolve my query efficiently. I was very happy happy with the outcome. Thank you Courtney!
4.7
Excellent
999 reviews
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💬Hasn't replied to negative reviews
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Review summary
Superdrug Mobile is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and expensive.
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Based on reviews, created with AISee what reviewers are saying
Excellent customer service
Excellent customer service. The chat service is with a real person who knows what they are doing. My chat person, Michael, was extremely helpful.
Courtney was a great help very…
Courtney was a great help very professional service
Returning a SIM card
I bought a SIM card and then found out I can’t use it as my phone only takes eSIM’s. Nazia was very helpful in finding out how to return the card and get a refund.
Company details
Information provided by various external sources
No description available yet.
Contact info
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Website
www.superdrugmobile.com
All reviews
999 total • Write a review
Showing 111 - 120 of 995 reviews
VL
Well done Mateusz
I've just had to use the chat options for Superdrug mobile today and luckily, I got to chat with Mateusz. I've had an ongoing issue between my health and beauty card and my points since November, but chatting with Mateusz today has reassured me that the issue is being looked into. The mobile itself has been absolutely excellent for my children. The coverage is great where they live and even on the 30gbs, it's more than enough for the tiktok and YouTube lovers! Highly recommend and the chat has been helpful for me a few times now.
Date of experience: April 28, 2025
K
Kellie
US
Amazing service
Was chatting live online with Nazia for 40 minuets while she was trying to sort some issues I was having with linking sim cards to email addresses for my children. She was very patient and very helpful and has raised the issue with the tech team. Thank you for your time Nazia
Date of experience: April 27, 2025
NN
Great Service from Carmen
Great Service from Carmen
Date of experience: April 26, 2025
JS
So glad i joined superdrugmobile
So glad i joined superdrugmobile. I have been with them for years now, without issues. Payment is reoccurring without issues every month all inclusive. I especially like the fact I get points every month for being a continuing customer. Also am pleased about the fact the prices have stayed the same, when everything else has inflated. I would totally recommend the all inclusive package, with internet, calls and text.
Date of experience: April 26, 2025
SM
Shiv Mc
US
So impressed with Superdrug Mobile
So impressed with Superdrug Mobile, been a customer for 6 months now. The deals are excellent. If ever I have an issue, the staff are on it! Courtney did a great job today, quick, polite and personable. Like First Direct, it's not bots, it's people and it removes a lot of frustration. Thank you :)
Date of experience: April 24, 2025
M
been with mobile superdrug for quite a…
been with mobile superdrug for quite a few years now and i cannot fault them best deals ever would recommend to everyone great customer service to well done
Date of experience: April 23, 2025
AD
Great price and very good coverage
Great price and very good coverage. We have unlimited calls, texts, data. Never had any issues at all
Date of experience: April 22, 2025
CW
Zero roaming coverage!!!!
Recently went to the EU on hols. Read the roaming page information and expected it to swap over without issues. What happened instead was I was left stranded with no coverage whatsoever. I had to purchase an ESim from another provider to get internet to get able to do anything and go anywhere!!! I got onto Superdrug via the chat, whilst polite they were absolutely no help. They then abandoned looking into it and then when I got home 3 days later I received a message saying "we can see your service is operational now, glad it's all resolved" It's not resolved though!!! And if I go abroad again, the same thing is to be happen. So, after a long time customer of superdrug I will be leaving. I asked for them to cover the cost of my esim but even that was too much for them, and eventually they offered a "goodwill gesture" covering half the cost of the SIM. Stressful, unnecessary, ridiculous and zero interest in trying to resolve it whilst I was abroad.
Date of experience: April 21, 2025
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