I was chatting with a lovely advisor…
I was chatting with a lovely advisor called Courtney this morning. She was able to help resolve my query efficiently. I was very happy happy with the outcome. Thank you Courtney!
4.7
Excellent
999 reviews
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💬Hasn't replied to negative reviews
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Review summary
Superdrug Mobile is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and expensive.
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Based on reviews, created with AISee what reviewers are saying
Excellent customer service
Excellent customer service. The chat service is with a real person who knows what they are doing. My chat person, Michael, was extremely helpful.
Courtney was a great help very…
Courtney was a great help very professional service
Returning a SIM card
I bought a SIM card and then found out I can’t use it as my phone only takes eSIM’s. Nazia was very helpful in finding out how to return the card and get a refund.
Company details
Information provided by various external sources
No description available yet.
Contact info
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Website
www.superdrugmobile.com
All reviews
999 total • Write a review
Showing 101 - 110 of 995 reviews
KM
Not to be trusted just 3 under a trusted name
Worked for a week now in day I get 10 mbps an at night it's fine this is clearly being throttled an this isnt run off of three it is owned by threes owner Hutchinson so they do throttle an lie about it cause they just 3 superdrug is not connected an you have no way of actually talking to a human for help as this is a virtual network run by a8 they asked for my IMEI number to escalate my problem like what an also are constantly asking for screenshots of phone an important thing they don't need but can't provide me with a actual number to ring should be illegal scamming under the quiese of superdrug when they all owned by threes who clearly are biggest liers about throttling ever cause my gf gets 480 mbps at side of me on her sim but mine 10mbps that's 1.2 mbs an the cs said that's efficient speed for 5g what world are we living in
Date of experience: May 1, 2025
HB
Carmen I very helpful I highly…
Carmen I very helpful I highly recommend 👏
Date of experience: May 1, 2025
TR
EE no more - hello Superdrug
I used to use EE, but after a really bad experience where they continued to charge me after I paused my account - I wanted out and I didn’t know whom to choose. EE never rectified the issue and tried charging me extra for it as well so I was definitely not going back to them. I figured I’d give Superdrug Mobile a shot because it was rolling so why not. Now I am not going anywhere. The connection to your regular Superdrug account is simply amazing, but the biggest seller for me is the customer service. Every time I’ve needed something or had trouble - the customer service has been quick, helpful, informative, and incredibly kind. I have recently had the pleasure of working with Mateusz, and they helped me resolve my issue in no time and went above and beyond. I could not recommend them enough!
Date of experience: May 1, 2025
PW
Great customer service
Hi, I had a chat with Mateusz to help sort my account out and they were absolutely fab!... Thanks for a great customer service!
Date of experience: May 1, 2025
HS
Nazia 5 star
Nazia the customer service agent was excellent, she technically and formally assisted perfectly. 5 star +
Date of experience: April 30, 2025
JG
Great :)
Great :) Courtney extremely lovely fast n helpful!!
Date of experience: April 30, 2025
Bf
Had great service today sorted my…
Had great service today sorted my mobile account straight away thank you mateusz
Date of experience: April 30, 2025
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