I was chatting with a lovely advisor…
I was chatting with a lovely advisor called Courtney this morning. She was able to help resolve my query efficiently. I was very happy happy with the outcome. Thank you Courtney!
4.7
Excellent
999 reviews
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💬Hasn't replied to negative reviews
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Review summary
Superdrug Mobile is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and expensive.
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Based on reviews, created with AISee what reviewers are saying
Excellent customer service
Excellent customer service. The chat service is with a real person who knows what they are doing. My chat person, Michael, was extremely helpful.
Courtney was a great help very…
Courtney was a great help very professional service
Returning a SIM card
I bought a SIM card and then found out I can’t use it as my phone only takes eSIM’s. Nazia was very helpful in finding out how to return the card and get a refund.
Company details
Information provided by various external sources
No description available yet.
Contact info
🌐
Website
www.superdrugmobile.com
All reviews
999 total • Write a review
Showing 121 - 130 of 995 reviews
QR
Personal, immediate support
Incredible, immediate, personal support from Nazia after my phone was stolen and the re-activation of my SIM expired, because I could not access my new phone as an international who travels a lot. I received some free credit to my account when I explained the situation I was in and was treated in a very humane way. Could not ask for a better service provider!
Date of experience: April 20, 2025
GG
Martha was really helpful today
Martha was really helpful today. I needed my mobile number changed and they were quick and pleasant.
Date of experience: April 20, 2025
DT
Dealt with Joshua today he was…
Dealt with Joshua today he was brilliant and sorted everything out well done joshua.
Date of experience: April 19, 2025
GM
Had a chat with Marta today.
Had a chat with Marta today with regards to my account. She was a delight to deal with and sorted everything out for me.
Date of experience: April 18, 2025
AT
mateusz helped me with a query i had…
mateusz helped me with a query i had about my sim and was very helpful
Date of experience: April 17, 2025
L
Lucpul01
US
Superdrug mobile is really good.
Have used a Superdrug mobile sim with Superdrug for a few years now and find it absolutely brilliant with no network issues at all. Was able to transfer across my old mobile number and the whole process is very simple. Cheap sim deal on at the moment, see in store for details! Mateusz at the mobile customer services is great.
Date of experience: April 17, 2025
WW
Well done Superdrug and Theee
I was always going to visit Superdrug for a sim once I retired. Which i did to get my outgoing down Carmen, Maria and Joshua have all been so helpful.
Date of experience: April 12, 2025
JG
Access of sim in Spain
I am in Spain and could not use my SIM to access data. Not sure why ...Joshua provided a process that enabled me to use sim for data. Still not sure why there was an issue to start with but so happy it is now sorted.
Date of experience: April 12, 2025
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