Southwest Airlines has room for improvement based on customer feedback. Customers particularly appreciate service and professional, though some mention concerns about customer service and expensive.
I actually like Southwest Airlines and they have a flexible cancel policy and never had issues but for the last couple months all my attempts to buy a ticket are coming up payment error with funds in my account. I have tried multiple times spread out for weeks and still the same
I had booked the flight from SJC to DCA connecting at MDW for my 15-year-old son and his same-age friend for July 19th. We started driving to the airport at 5:10am for 7:25am flight. Southwest had sent an email at 5:15am stating the flight cancellation & the automatic rebooking on different flights. They reached at DCA at 11pm (vs 6pm as per original itinerary). There was no "Text" notification sent to the phone number listed in the booking. The phone number definitely would have helped us to learn about the cancellation before reaching the airport and the "text" message would have definitely helped us to choose the better itinerary compared to the unfriendly itinerary that was chosen by Southwest (multiple better itineraries were available). It was too late to pick a better itinerary after already reaching the airport. Humble request to Southwest: Please use all channels at your disposal including the text messaging when you cancel the flight just 2 hours prior to the departure time. So that it gives an opportunity for your customers to react and replan better.
SWA has a duopoly on flying to Fort Lauderdale. I had to change my flight. The price went from $188 to $464. Congratulations SWA you are now like the other airlines.
We have flown with Southwest for over 20 years and never had any bad things to say, not 1. Now there's the baggage increase this was one of our favorite perks flying with them. We just flew to Utah and has the worse delay with them and less than a month later before even getting on our flight there's a delay again. I think our time with Southwest is coming to and end.
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We made sure that we are on the correct gate according to the screens. Turns out that the screens were incorrect and the speakers didn’t work. A Southwest Airlines lady claimed that she told the group waiting here to switch gates. We were sitting there the whole time (for 1,5 h) and the information didn’t reach us. They weren’t also calling our names before closing the gate. Getting a refund was also tricky because they claimed it was our fault. Luckily I took a picture of the incorrect screen during departure time. I got vouchers and was forced to use southwest airlines once more. The vouchers didn’t cover the tax, so I had to pay 50$ none the less. I selected business class and oh boy it didn’t made a huge difference.. I had access to slow internet during he flight and I got a free drink voucher. I asked for a hot chocolate but it turns out that the drink had to be alcoholic (stupid, what if I’m pregnant?). So I ordered a beer and wanted to take it home. Before I was leaving a stewardess took the unopened can from me.. saying she has to, sooorry. The kid next to me was allowed to take the snacks home. I will never fly with Southwest Airlines again. Worst experience ever. PS: they also damaged my suitcase.
Southwest airlines are awful and I never want to book with them again. I booked tickets 3 months ago, missed my flight and they cancelled my flight back with no refund. My flight hasn't even happened yet. I told them I want to book the flight out again and they want me to pay for my flight I've already bought and then maybe I could get a refund!!! The flight hasn't even happened yet!
2 flights with SW on Sept 18th and Sept 22nd respectively. Both flights were delyed by more than 2 hours due to mechanical problems. The last delay made us miss our flight to Copenhagen. No support or assistance from SW.
I got a vouchers for lost baggage and tried to apply it to a new ticket. Southwest online system confirmed the validity of the voucher, but failed to apply it to new ticket. Many calls to customer service, still cannot use that voucher. Avoid Southwest by all means
We were delayed four hours (and it may be more) due to a bird strike and I had to scramble to make arrangements for my son, which was almost not possible and extremely stressful. There have been five gate changes for other flights near our gates, so there is clearly a huge amount of disorganization. The bathroom was disgusting and had feces on the rim of the toilet. I understand that things happen, like bird strikes. However, there should be a plan in place for these events to mitigate delays for these occurrences. I will most likely not ever fly southwest again. There are massive issues that need to be addressed and it is very unfortunate that your lack of planning and extreme disorganization has caused significant and unnecessary stress for my family.
I am writing this review to talk about a concern about booking a flight in advance and being charged a standby fee. On Aug 16, I booked a flight with Southwest Airlines under reservation #4tcehq. My booking included a return flight, but I encountered an issue that led to an unexpected fee due to my return flight being placed on standby. On my day of departure, I confirmed my flight from MCO, only to discover that my flight was on standby and subject to an additional fee. I was not informed of the standby status or the associated fee before this confirmation, which created an inconvenience and an unexpected expense to me. i spoke with a supervisor named Dennis who was very rude and hung up the phone on me. I will never fly this airline again.
During the Holidays of 2022, I relocated across country, booked a trip home during xmas shutdown at work, (NOT FLEXABLE) flights were canceled for 5 day, by return could not be changed, therfore I had 1.5 days home with family. Received 800 dollars in fight vouchers, but (still unpacking, not flying) they all expired, I asked for extension, denied. DONE Flying Southwest Airlines For Life.
